another useless casino id system - luckynetwork

[vinylweatherman]

todays update:

they emailed saying they will contact the "directors" about this, whoever/whatever they are lol

Told ya

They are crappin' their pants over what our GOVERNMENT will make of these demands.

It is the PASSPORT that will worry government, since it is copies of the ID page of passports that is fuelling the entry of "illegals" into the country using fake passports.

Clearly, they have never thought of what GOVERNMENTS, concious of NATIONAL security, are going to make of the wall of colour copies of ID going to support centres in unnamed countries, with varying levels of security (or even none).

What you are being told you must provide goes against home office rules, which is probably what you will be told if you did write to the government departments involved.

This issue needs to be brought to a head though, even if this means using governments to put pressure on the industry to come up with a workable ID verification scheme that works for ALL players, AND does NOT place us at risk of ID theft, NOR goes against what our governments intend these documents to be used for.

There needs to be a way for players to get their ID verified centrally by an organisation of enough standing that both players and casinos can trust them, and whose operations are carried out in a jurisdiction with strict data protection laws, so that governments are happy for sensitive raw ID data to be processed there.
The player would be issued with a "casino license", which will carry enough data for casinos to verify against their databases, but that will NOT carry irrelevant data that could be used in ID theft.
eCogra would be ideal at present, having sufficient standing for both casinos and players, and also being based here in the EU, with it's strict data protection laws. Players are likely to have to pay for the service though, unless casinos decide to fund it, as they usually do for our deposits and withdrawals.

[sparkz]

yeh i think i couldnt agree more,

the idea about an organisation where players can get verified sounds 100% right. After all what happens to a player who deposits at a new casino and then sends copies of documents to get a withdraw, then 3 months later that casino starts acting rogueish and scams people out of money? if they arent afraid to scam people then surely they wont be afraid to use the information contains in the documents in an illegal way.

I was actually watching something the other day about illegal immigrants and they were saying the amount of fake passports they use are ever increasing, some get caught out but some dont.


I reckon LuckyNetwork may now be trying to "scam" me out of my winnings, i zero'd the account because i had excess bonus money that would of been removed anyway once the £40 was fully withdrawn. Before i played slots until it was zero'd i checked in the account and of course the £40 was still pending (as i thought it would pend until the "directors"..lol... have sorted the problem out), once my account was zero'd i checked a few hours later and there was no pending withdraw, no history of it at all :O

i got in touch with them again and all support could tell me is that withdraw was denied until the id issue was sorted then i could withdraw the £40 and it would be processed normally... i explained to them how there is no money in the account to "withdraw" once the id issue was sorted and they just repeated theirself with what they had said before,

i know it wasnt reversed because i reversed some of the withdraw before (to change the withdraw amount from £100 to £40 as they had said) and i had an automated email confirming it had been reversed, so the only possibly explanations is that they have taken it away so i wont get it or once the id matter is solved (if it ever is lol) the £40 will be automatically sent to my neteller account


i hate the way that there emails dont contain a support member name just

"Kind Regards
Lucky Network Support"

because theres no way for a member to give feedback on whos doing their job correctly and probably no way for management to check whos sent what (unless its a 1 man casino :P)

[sparkz]

great... just got email from them

"With regard to your withdrawal request being denied it is company policy to deny any such request without any proper identification as per terms, conditions and policies within Lucky Network. After the ID problem has been sorted out you will not be able to withdraw the 40GBP bonus as you have already zeroed your balance."

im not bothered about the money but if this isnt rogueish behaviour i dont know what is.... a no deposit with a max cashout limt is EXACTLY that, you can have a bonus with say £80 amx cashout, if you reach bang on £80 then they dont turn around and say "you have 0 in you account after so wont get this money"

their other reply was also...

"We apologize for any inconvenience or misunderstanding in the previous emails, we are the first company using this software internationally and will speak to the developers as to why that denied withdrawal cannot be seen."


well they need to get their fkin act together, i played with a no deposit bonus, won, and cashed it out at the max of £40, end of it was taken from my balance, then i play with the rest of the bonus money and now aint entitled to anything...

think its time i shoved a huge pile of evidence in their face on how hopeless they really are

[vinylweatherman]

yeh i think i couldnt agree more,

the idea about an organisation where players can get verified sounds 100% right. After all what happens to a player who deposits at a new casino and then sends copies of documents to get a withdraw, then 3 months later that casino starts acting rogueish and scams people out of money? if they arent afraid to scam people then surely they wont be afraid to use the information contains in the documents in an illegal way.

I was actually watching something the other day about illegal immigrants and they were saying the amount of fake passports they use are ever increasing, some get caught out but some dont.


I reckon LuckyNetwork may now be trying to "scam" me out of my winnings, i zero'd the account because i had excess bonus money that would of been removed anyway once the £40 was fully withdrawn. Before i played slots until it was zero'd i checked in the account and of course the £40 was still pending (as i thought it would pend until the "directors"..lol... have sorted the problem out), once my account was zero'd i checked a few hours later and there was no pending withdraw, no history of it at all :O

i got in touch with them again and all support could tell me is that withdraw was denied until the id issue was sorted then i could withdraw the £40 and it would be processed normally... i explained to them how there is no money in the account to "withdraw" once the id issue was sorted and they just repeated theirself with what they had said before,

i know it wasnt reversed because i reversed some of the withdraw before (to change the withdraw amount from £100 to £40 as they had said) and i had an automated email confirming it had been reversed, so the only possibly explanations is that they have taken it away so i wont get it or once the id matter is solved (if it ever is lol) the £40 will be automatically sent to my neteller account


i hate the way that there emails dont contain a support member name just

"Kind Regards
Lucky Network Support"

because theres no way for a member to give feedback on whos doing their job correctly and probably no way for management to check whos sent what (unless its a 1 man casino :P)

Call their bluff, actually WRITE to the government, through your local MP. You now have more of a "story", since you ended up gambling everything away since it looked unlikely you would ever get the issue resolved. This falls foul of MORE regulations, those for responsible gambling. You WANTED to quit with a small withdrawal, but couldn't. Given the tiny amount involved, the ID requests were certainly over the top given that eCogra sealholder guidelines only require concrete verification when total withdrawals reach £1000

In effect, your money is being held ransom UNTIL you send in a passport, this "ransom" element is what will worry the government, since it will effectively prevent players from following home office guidelines, and it only needs the passport to be sent ONCE to the wrong outfit to create a problem with your ID details.

They may not INTENTIONALLY be trying to scam you, but this is what they are effectively doing to many UK players with old paper driving licenses, or even none at all, and no passport, or who do not want to send passport copies against home office guidelines.

[silcnlayc]

We don't have a place that makes photo ID cards. Not everybody drives or is allowed to drive due to medical conditions. Not everyone wants to travel abroad, and these ID's cost a lot of money, fuck that.

I really didn't know this. Here in the USA you can get one made with an address and photo and an ID number.

Sorry to hear you have had such an awful time of it.

.

[lee_bumble]

hey sparkz,

It sounds to me that you are a bit of a bum.

Let's be fair you are on the dole bro. Your skint and cant even afford a passport. Your in last chance hotel.

I say, get a job and stop fucking about on the internet.

Regards

Lee_bumble

[vinylweatherman]

I really didn't know this. Here in the USA you can get one made with an address and photo and an ID number.
Sorry to hear you have had such an awful time of it.

.

This is just so simple, but we don't even HAVE an "ID number" as such, the nearest to these being "entitlement" numbers. Our National Health number entitles us to free healthcare, and our National Insurance number tracks us from the age of 16 for tax and benefit purposes. Both are unique to an individual, and would serve as an ID number, but NEITHER can be officially made up into a photo ID card - unless we do it ourselves in Photoshop from component parts - doubt casinos would accept this

We can also get a European health insurance card for free, with yet another unique ID number, but AGAIN, these are NOT issued with a photo.

[sparkz]

hmmm now that could be a great idea


i wonder if they even bother reading my essays because there never seemed to be the right reply, still pretty puzzled with it since the £40 no deposit winnings were withdrawn from my overall balance and havent been put back on my account at all just mysteriously disapeared with no history of it (even tho there was not so long ago) and they even said its been "denied" not "reversed"


il send em the bill for my paracetemol too cause theyve managed to give me a headache

[Kenny Lingus]

hey sparkz,

It sounds to me that you are a bit of a bum.

Let's be fair you are on the dole bro. Your skint and cant even afford a passport. Your in last chance hotel.

I say, get a job and stop fucking about on the internet.

Regards

Lee_bumble

That was SOOOOOOOOOOOOOOOOOOOOOOOOOOO F*CKING MEAN, and yet I laughed for at least ten minutes before I could type this reply. LMFAO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[sparkz]

hey sparkz,

It sounds to me that you are a bit of a bum.

Let's be fair you are on the dole bro. Your skint and cant even afford a passport. Your in last chance hotel.

I say, get a job and stop fucking about on the internet.

Regards

Lee_bumble

LMFAO


well im guessing your nothing less than the "upper class" in this country, especially with the colins chav dictionary for kids you clearly use :P, next time i leave "last chance hotel" and visit cardboard alley i'll pay you a visit and buy you the 2009 edition.