Gold Vegas Casino

[Novemberlady1]

Is anyone familiar with this casino. I called them and they say they are in Africa and connected with Vegas Grande. They didn't know what I was talking about when I asked if they were accredited with Casino Meister

[maxd]

They didn't know what I was talking about when I asked if they were accredited with Casino Meister

That's a bit odd because they do have a rep here: GoldVegasCasino.

FWIW, no PABs on file for them.

[silcnlayc]

Is anyone familiar with this casino.

I have played there and also cashed out. Charles was the rep I talked with during my withdrawal and he was very kine. See the thread on them.

.

[GoldVegasCasino]

Hello Everyone,

I am Jenna the Gold Vegas Casino rep.
Just to clarify things Gold Vegas Casino is not connected to any other casinos including grande vegas, I apolgise for the confusion.

Also Gold Vegas Casino is not as of yet accredited by Casino Meister, we are however working on this.

If there is anything else I can assist you with, please dont hesitate to ask.

Jenna

[Pinababy69]

Hi Jenna, the Gold Vegas rep.

A player here on the forum who played at Vegas Grande and cashed out, received this email from the accounting department at Vegas Grande (RTG by the way). Notice how they signed it, Gold Vegas Casino? Is this just a typo? Pretty odd, coupled with the OP's comment in this thread about the two being affiliated?

Well, it interesting you should ask that question as I noticed this in the email I received today about my withdrawal:

Dear *****

Thank you for playing at Grande Vegas Casino.

We have finalized your withdrawal request for ${notverymuch} and we have transferred the money into your Ecocard account, it should take 1-3 working days to reflect in your account.

We strive to give you the best customer service and promotions 24-hours a day, 7 days a week.

If you have any further queries do not hesitate to contact us at banking@grandevegascasino.com

Best regards,

Accounts Department
Gold Vegas Casino
www.grandevegascasino.com


It COULD be a typo...if its not then it makes for interesting reading.

I did get paid, but I had to change to ecocard which I dont like, but wasnt willing to wait an unspecified amount of time for Neteller. The casino should probably stop taking Neteller deposits until they can process withdrawals back.

The post itself can be viewed by clicking on the blue arrow beside Nifty's name.

[GoldVegasCasino]

This must have just been a typo, as Gold Vegas Casino is not affiliated with grande vegas.
I am not too sure why the support would have said this but it is not correct.

Jenna

[Jasminebed]

This must have just been a typo, as Gold Vegas Casino is not affiliated with grande vegas.
I am not too sure why the support would have said this but it is not correct.

Jenna

Do you outsource your support? Perhaps to the same call centre that does Grande Vegas?

If so, I suggest you contact them and make sure they know the difference.

GoldVegas, IMHO you have a poor name...Gold and Vegas do not inspire confidence because of some spammy and or rogue casinos incorporating these words.

It is nice to see a rep here and responsive though. Thanks for responding.

[GoldVegasCasino]

Do you outsource your support? Perhaps to the same call centre that does Grande Vegas?

If so, I suggest you contact them and make sure they know the difference.

GoldVegas, IMHO you have a poor name...Gold and Vegas do not inspire confidence because of some spammy and or rogue casinos incorporating these words.

It is nice to see a rep here and responsive though. Thanks for responding.

Hi Jasminebed

I am glad to be of any kind of help that I can.

Currently our call centre is being out sourced, and they have been informed of the error that was made, thanks for the heads up though.

Regarding our name - its here to stay, but I assure you that what you have previously associated with those words is definately not the way Gold Vegas Casino opperates!

If there is anything else you need, please do not hesitate to contact me

Jenna

[WonderingSpirit]

Do you outsource your support? Perhaps to the same call centre that does Grande Vegas?

If so, I suggest you contact them and make sure they know the difference.

GoldVegas, IMHO you have a poor name...Gold and Vegas do not inspire confidence because of some spammy and or rogue casinos incorporating these words.
It is nice to see a rep here and responsive though. Thanks for responding.

I dont think there is anything wrong with naming the casino "Gold Vegas Casino"

Why should all the spam and rogue like casinos be the only ones associated with names that are originally from Las Vegas?
If an online Casino can represent some good, associated to Las Vegas thats just fine with me.

Otherwise the spams and rogues are going to "own" all vegas related names.

[Bozzon]

I did play at this casino and req a payout of 1000 usd to my neteller account, was paid under 24hours after send id..

great live suppport.

just so you guys know