Unibet really is a joke...

[MrWolf]

Following all the hassles I had after opening an account with Unibet (http://www.casinomeister.com/forums/...ce-needed.html) little did I realise the equal amount of hassle I'd have closing my account!

After email one asking that my account be closed, I received the following reply:

"Thank you for contacting Unibet.

Please be informed that in order to close your account you must first self-exclude yourself for a period of 6 months. To do so you have to log in to our website, click on "Go to my account" and then on the "Self-exclusion" link on the left side of the screen. Select the 6 months time interval and confirm the exclusion.

After completing this step kindly inform us that the exclusion has taken place and that you would like your account to be closed."

OK. Duly noted. So I did the above and got the following reply:

"Dear customer,

Thank you for contacting Unibet.


We have received your request to close your account. Since we want to make sure that we meet your needs and to find out how we best may be at your service, please reply to this email with the reason for your request. Until then, your account is still open.
Whilst hoping to have fulfilled your requests or queries, do not hesitate to contact us once again in case you would require further assistance."

By this stage I was started to get annoyed. Why the f@$* can't they just comply with a customer's request without having to jump through hoops? Would they have acted faster if I told them the reason I wanted to close my account is that I don't feel like depositing more money with an outfit that demands ridiculous amounts of documentation (see original thread), charges for credit card deposits and has crap customer service?

After a third email requesting the account be closed was ignored, I have now rung them and finally got my request carried out.

It makes you wonder why they put the following at the end of all their customer service replies:

"Are you satisfied with our reply? Please give us your feedback here, and get a good chance of winning € 100!"

[RobWin]

Unfreaking real, They could use the first , second and third course of Customer service 101

[kmay87]

I recall a lengthy debate about this topic some time ago.

Should casinos close accounts at a players' request, no questions asked, or should standard business practice of wanting to know why, and if anything could be done to change your mind, be utilised before carrying out the request?

In your case, they opted for the latter. While I can understand why, if, let's say, you were a heavy gambler who had finally come to closing their account, this delay could prove disastrous.

I'm sure their reasons were more of customer service origin rather than purely business related, but in my opinion, it is completely wrong.