Topgame

[me_and_ed]

I think Topgame must be dying a slow death, all the talk in the past about adding to the support team.....blah blah blah.
I just decided to try a N/D bonus at Rich Casino, I have been waiting now 63 minutes for live support, this group sucks, how the hell do they think they can survive with lousy payout games and even lousier service, what a joke!!!

[Dave]

Yeah, they seem to be having problems...

The Topgame website has been offline for a week. The jackpot tickers are hosted on that domain, and my tracking scripts have been sending me error messages since the site went down.

Hopefully they'll get everything sorted soon.

[jetset]

Out of interest I ran a check with one of the addresses frequently put forward by Top Game or licensees, specifically:

"Winward Hall Ltd at the NSC Campus nsc-campus.com" in Mahon, Cork, Ireland.

This is the response I received today:

"In response to your query re Winward Hall, we do not have them listed as one of the tenants here at the NSC Campus. It is possible that it might be a subsidiary of one of our virtual tenants, however they are not a physical tenant based at the NSC."

[brucefinaldi]

Hello Guys,

I run an affiliate program for a Top Game casino, and I just want you to know that not all Top Game casinos run on 1 support. I have built and trained my support, and they sit in house and are dedicated to my brand.

So there are changes coming, and there are operators who do value the customer and want to provide them service.

I am on this forum quite a bit, and I really try my best to understand what players want, and I have realized they want to be treated with respect, good service and most importantly be answered on time!

Take Care,

Bruce

[Nifty29]

Hey me_and_ed thanks for the heads up

Where did you see the ND bonus?

Cheers

I hope they have changed their slot payouts they were hideous

[brucefinaldi]

Hello Nifty,

I spoke with Top Game, and they did change their slots payouts recently.

[CasinoMac]

I think Topgame must be dying a slow death, all the talk in the past about adding to the support team.....blah blah blah.
I just decided to try a N/D bonus at Rich Casino, I have been waiting now 63 minutes for live support, this group sucks, how the hell do they think they can survive with lousy payout games and even lousier service, what a joke!!!

Totally agree with you

[me_and_ed]

Hello Nifty,

I spoke with Top Game, and they did change their slots payouts recently.

Can you expand on what they have changed or improved?

[brucefinaldi]

Hello me_and_ed,

Pleasure to meet you.

I spoke to a rep from Top Game yesterday, about many issues regarding Top Game.

One of the issues was about the payout on the slots. He told me that they have changed the payout to give the PLAYER better odds.

He also told me they hired a new slots expert to help with the creation of their new slots, so I am looking forward to seeing the new slots - hopefully to be released in the next few weeks!

I just wanted to reply to this thread originally to let those who are really against Top Game's service that there are operators who have independent customer service.

I hope I helped and answered your question, if you have any other questions, feel free to ask, I will try my best to answer.

Cheers,

Bruce

[KasinoKing]

One of the issues was about the payout on the slots. He told me that they have changed the payout to give the PLAYER better odds.

Well it's easy to say that, but can you give us any details?

Which slots exactly?
Have they changed the paytables, or the mechanics of the slots (e.g. how many of each symbol per reel)?
If it is paytables, does anyone have before & after screenshots please?

KK