Bonus Banned at Lion's Slot

[KasinoKing]

Why cut off a player from bonuses? It is not that easy to meet WR, and to discourage a player from depositing seemed shortsighted. It's slots, for cripes sakes...sometimes you are lucky and sometimes you are not. If a casino bonus bans a customer who is ahead, they stand no chance of recovering the winnings paid.

Spot on - it's a totally bizarre policy.
What they expect is that when they ban someone who has taken bonuses, won & cashed out, that they will come back, deposit & play without a bonus at the same casino. Get real!

Stick with Slotocash as i believe this subject has been brought up before and Sloto is as far I know entirely independent and have demonstrated in the past that they wont remove a players priviledges such as bonus use purely because they have had a run of good luck

Yup - I met the owner of Sloto in January at Bryan's party in London and I was assured they never ban people just for winning with bonuses, only for any type of fraudulent activity. Common sense prevails at Sloto!

KK

[2young2care]

Here's a link to the explanation I received back in November:

http://www.casinomeister.com/forums/...asino-rep.html

I have yet to see any rep comment on anyone getting bonus banned at any Rival casino. They have a shitty system that bans you for winning with bonuses on slots and since there is no reasonable way to defend it they try to ignore it and hope people forget.

[cynthial]

Thanks for all the comments folks. I am of course still miffed over this as Lion's was my favorite place for entertainment for several months now as many of my forum buddies can attest.

A typical discussion with Cynthial went like this:

Lions is best, Blah Blah, great service, Blah Blah 24 hour payouts to web wallet, Blah Blah.

As we all know our length of playtime per deposit ratio can be a bit "streaky" but even during those downward streaks (that sometimes continue for days on end) I continued to prefer their outfit over others and returned to play on a regular basis. This is what caused me to become so incredulous at their decision. I chose to play with them no matter the previous result. Is that not what they want in a loyal customer? I can only surmise that it is only loyal customers who lose that are welcome. What other conclusion is there to surmise?

Oh well, as stated by others, there are plenty of other places out there clamoring for our custom. Chin up Cyn and carry on.

P.S. to the casino from the Swedish Peanut

Djävla idioter

P.P.S. from Cynthia

I can not be held responsible for anything said in a foreign language. I only speaka da English

[mercy]

Djävla idioter= F*CKING IDIOT LOL!

[spearmaster]

LOL... I can't read Swedish either... but I know how to use Babelfish

It's slots, for cripes sakes...sometimes you are lucky and sometimes you are not. If a casino bonus bans a customer who is ahead, they stand no chance of recovering the winnings paid.

Basically, even slots can have a positive expectation if a poorly-designed bonus is given. So technically it matters not whether you play slots, video poker or table games.

A smart casino might refuse a bonus given certain circumstances, such as barely meeting playthrough - I'm not privy to Cynthia's case so this is not directed at her - I'm just giving an example.

However, in the online world, if one casino doesn't give a bonus, there's ten more waiting to give a bonus. This is the fortunate (or unfortunate, depending on how you look at it) situation available to players.

So a casino is always somewhere between a rock and a hard place - offer no bonuses, they get no players. Offer good bonuses, they get bonus abused. Offer selective bonuses - takes a lot of resources and sometimes backfires.

In this particular situation, I'd say Lion Slots is the loser, as Cynthia will simply go play somewhere else. But let's take a hypothetical situation and see what might happen.

Let's theorize that Lion Slots decides that Cynthia can't have that particular bonus, but they will offer her another bonus instead which is a bit more restrictive, such as requiring a higher playthrough, or can only be played on slots, or even on a particular group of slots.

Should Cynthia take this bonus or not? Bear with me Cynthia - don't answer for a while, I think you're going to see some interesting responses here. But of course I will be equally interested in knowing what you would do in this situation

[vinylweatherman]

I don't know how the Rival bonus system or bans work.

However, it is the casino's right to refuse to offer bonuses, just as the player has a right to refuse a bonus which has been offered. As long as the bonus was not personally offered to the player, that is.

Whether or not that is the right move on the casino's part remains to be seen.

I was under the impression that offers found in the cashier on your account WERE "personal offers", rather than general ones. I recall reading earlier that the offers simply disappeared from the cashier if a player was bonus banned, yet now Rival seems to have "broken" this, so that players now see the bonus, but get an error when they try and claim, and only THEN are they told about the ban.
Now, what I want to know is do you have to DEPOSIT first, and THEN claim - only to get the error message and ban information after the fact?

$800 ahead on slots is pretty poor reasoning for bonus banning a player, but since when have Rival shown even the slightest grasp of casino mathematics with this mass banning system. We shoud be surprised when Rival does NOT bonus ban a player for winning, or "taking too many bonuses".

I suspect that in common with many other businesses, loyalty is not rewarded, it is PUNISHED. Here, stay with the same energy supplier, phone company, broadband, etc, and you can guarantee that as the years go by you are steadily being ripped off more and more. I have found in my experience that online casinos are no different. If you are loyal, some will offer you peanuts, yet will very visibly lavish all sorts of treats on new players. There ARE exceptions, and often this is because a few casino groups have a DECENT VIP scheme that offers a permanent incentive to remain loyal. A subset of this group will even continue to treat you to offers if you are ahead overall.

Any player who believes they have been loyal, but get the bonus brush off, should try ignoring the casino and look elsewhere with a view to becoming that "new player" that will receive all the attention and gifts. If the old casino did indeed value you, but just decided they didn't need to keep treating you so well, they would send a "where have you been" mailer, either by email or snail mail. This MAY include a re-invite to promotions.
Another thing worth considering before ditching the casino altogether is to make a couple of small deposits without the bonuses, but ensure these are CLEARLY both smaller, and less frequent, than what you used to make. This will show then you are still an active player, but must surely be playing with "the rest of the money" at a competitor.
If they still don't bite, then they have called your bluff.
It is not the end though, I have had casinos try to get me back after a year or more, so it looks like they sometimes trawl through dormant accounts and rethink any actions they may have taken that could have driven me away.
It is only casinos where I have been significantly ahead that have never bothered to get me back (or at least make the first move). I am expecting a few to try though, now that the US market has pretty much dried up for many due to restrictive conditions imposed by their software suppliers.

Grand Prive just did Not impressed though

They say that if I just earn 1000 loyalty points and get to Jack level, I will get back all my bonus priviliges.

OK, fair enough, just as soon as they get out of the Meister's pit I will give it a try, and see if they really MEAN it.

The VPL group also seem to be sending me mailers again, but the offers are REALLY bad - last one was that "entry into a wager tournament" dressed up as a chance of winning one among a selection of prizes.

However, to replace these, I have always found new venues, and been made VIP at quite a few.

[spearmaster]

I was under the impression that offers found in the cashier on your account WERE "personal offers", rather than general ones.

As I was saying, I don't know how the Rival bonus system works since I haven't played at a Rival for over two years.

If the offer is found when logging into your account and going to the cashier, that is definitely an offer extended to you and should be honored.

[chuchu59]

While Lion's Slot has always treated me well with nice bonuses they must take sloto's lead by not following the bonus-ban system strictly. Absolute Slots, Da Vinci, Pantasia, TIV and Cocoa are some of those who have bonus-banned me and for some of them, I have yet to make a deposit. That's strange because I made hundreds of deposits (many without bonuses) across a string of Rival casinos and the stupid system doesnt that into account and everything remains the same ie still being bonus-banned.

Rob Rival and co. should take a hard look at this. The bonuses are designed with WRs which are not easy to meet in most instances and recently they have come up with up to 50X WRs and non-cashable bonuses so what's the up with treating many players as though they are criminals. The Rival system should be fully capable of tracking players' deposits and should lift the ban when it is noticed that the players concerned are regular players and not there simply for the bonuses. I have never felt so bad about being bonus-banned but some Rival casinos take the cake. They are at liberty to offer different terms and conditions for each bonus but a blanket ban as if the players had done something wrong is totally absurd. I think the system recommends a range of different WRs for different % bonuses. The loosest is 4.8WRs for a 25% bonus, 15WR for a 100% and so on. For a stupid one, there was a 48 WR for a 25% bonus. I think they got the decimal point wrong lol.

[Swede]

Let's not overestimate Rival's bonus system. It is not a complex formula.

Play with bonuses and win= bonus banned.
Play with bonuses and lose= Welcome my friend, step right up and pick your bonus.

Sadly this is true and a poor business practice.

[zap987]

Rob Rival and co. should take a hard look at this. The bonuses are designed with WRs which are not easy to meet in most instances and recently they have come up with up to 50X WRs and non-cashable bonuses so what's the up with treating many players as though they are criminals.

This is the biggest problem as I see it. Not offering bonuses is one thing, but as soon as the system decides to block you from bonuses you also get lowered withdrawal limits and betting limits.