Da Vincis Gold stuff-up

[Nifty29]

Hi Gang

I received this promo via email a few days ago:

Hello XXXXXXX,
Your account has been credited with a 100% Match Bonus up to $1000 Free
After completing this offer your account with be credited with a $21 Freebie, be sure not to miss out on this offer!
Both offers expire Thursday, January 8th at 11:59(EST)
~Jason
________________________________________
DaVincisGold.com

Cool!! I havent received any emails or offers from DVG for 6 months so it was a nice surprise given they used to be my favorite casino (before I was bonus-banned for abusing slot match bonuses with 20x wagering Amazingly I went from Gold VIP to Crapola literally overnight. )

I re-installed DVG and yep - you guessed it - I couldnt claim the promotion even though it was listed in my cashier. Live Chat told me:

Your account is currently not eligible to receive promotions, and i am unable to see the reason why, i will forward this to management for manual review, they will contact you by e-mail once they have done this.

Uh huh. I guess that explains why I received the offer personally via email AND it was listed in my cashier.

Of course, nobody 'reviewed it' and contacted me via email so I guess Im not worth spit over there these days.

It still bothers me that one day I received a $50 comp in my account, and the very next day I get the 'bonus banned' email.... casinos have the right to choose who they issue bonuses to, no argument there, but Rival seems to have the most ridiculous automatic system in place.

Silly part is that all the money I used to spend at DVG and TIV now goes to SlotoCash...and without naming exact amounts it is quite substantial. Sloto gives me bonuses all the time, and Im pretty sure Im in the positive there occasionally.

[KasinoKing]

No huge surprise here - just more disappointment.
Rival Gaming should be the best software on the net... if only they could get their fricking act together.

Is it really that difficult?
Is it?

[Nifty29]

I agree KK

I love the games and the speed and reliability of the software, but the player management side of things bites the big one IMO

If it wasnt for Sloto I wouldnt be anywhere near Rival at all, which does make me very sad.

Maybe DVG would like to look at things again and welcome me back?? It certainly would be a smart move from a player retention point of view.

Enticing me to spend my cash with some promos (which are tough to beat anyway) surely beats not having me deposit at all. Actually, I have very often played with no bonus at Sloto simply because I know they will offer them to me regardless and I will be paid within a few hours.

[actech]

Uggh

Exactly as i would wrote that up. Liked DvG, deposited, got bonus banned, got invited to promos, not eglible bs.............

Yea, now my deposits from all Rival casinos go to Sloto's cash, and gave a chance Irish Luck, but did not check if i'm banned there also as they are part of "we share player's info and do not have to explain why you are banned" Rival group that banned me.

[chuchu59]

Well, it certainly seem they have gone from bad to worse. I have always been infuriated at how the Rival system bans you across the board for abusing bonuses which is triggered when you simply take a bonus too many but wont let you make amends for it when you either continue losing or do not claim bonuses for a series of deposits.

My account at Irish Luck was just locked for no reason at all. I sent them an e-mail demanding an explanation and they simply replied that the account is now unlocked without any explanation or apologies. So slotocash seems to be the only one to play at with Lion Slots and Paradise in the balance although the former is taking longer than usual with the withdrawals.

[anniemac]

We have a saying here in the south - Biting off your nose to spite your face. Don't know if it will make sense to some people but that's what these Rivals are doing with the exception of Slotocash.

They give bonuses and give bonuses and then bonus ban you for taking them. And the odd part is, there is no rhyme or reason. When I was playing at all of them, I would get 4-5 bonuses per week and sometimes I took them all. Not one word about bonus abuse. I am still eligible for bonuses even though I closed all my accounts but Sloto because of slow pay.

As if you are going to deposit again when they call you a bonus abuser. Seriously.

[Mousey]

Grand Prive was (in)famous for the carrot trick. Offer bonuses, then mark the player as 'abuser' and stop ALL promos and emails (won't even send a newsletter! LMAO)

What is so maddening, is the casinos do not see the lack of logic in this little 'dance'.

We also have the 'we'd like for you to play $X over your WR before withdrawing' (unwritten in any T&C) when we're playing casino software that doesn't tell us how much has been wagered only whether requirements have been met or no.

And I started playing online because I thought it was fun.

[mecan49]

I no longer play at the RIvals. DUe to not bonus abuse, but bc last spring I signed in to paradise on my sisters comp...Bad ideal. I still am locked out of paradise, absulute, and Mayan. These were casinos I deposited at. But am banned as well. Oh well my miney just goes else where. Theie loss and actually My gain!

[vinylweatherman]

Grand Prive was (in)famous for the carrot trick. Offer bonuses, then mark the player as 'abuser' and stop ALL promos and emails (won't even send a newsletter! LMAO)

What is so maddening, is the casinos do not see the lack of logic in this little 'dance'.

We also have the 'we'd like for you to play $X over your WR before withdrawing' (unwritten in any T&C) when we're playing casino software that doesn't tell us how much has been wagered only whether requirements have been met or no.

And I started playing online because I thought it was fun.

I had this, and yet I was £3600 DOWN when they bonus banned me. I simply took bonuses offered, and often played SLOTS. Over 3 months they made £3600 from me, I played slots mostly, and I sometimes deposited WITHOUT bonuses - yet their logic concluded I was of no further value to them. It was THEY that initially went after ME, I did NOT join through the internet, or a bonus "whore" forum, but from a CD they kept sending in the mail offering a free 100 credits.
At the time though, the US was their main market, and maybe they thought Europe was a waste of effort, so no need to keep loyal players happy. It's different now, and last summer they sent me an offer to join the new Villa Fortuna casino, but I was already "twice bitten" by their carrot trick, and I ignored it. They seem to have given up, so even in the face of the loss of the US market, they have no interest in existing players, even profitable ones, but would rather go for "rebranding" and entice players into new casinos that are seemingly "not Grand Prive", rather than go through their database and lure back past players who just lost interest due to the competition offering a better deal than they were offering.

The illogical nature of Rival bonus bans does indeed seem to follow the lack of logic shown by Grand Prive. Both also seem predatory, since they seek to entrap players into breaching the unwritten criteria by offering bonuses that, if taken, would trigger the automated bonus ban.

[Jaxon]

I no longer play at the RIvals. DUe to not bonus abuse, but bc last spring I signed in to paradise on my sisters comp...Bad ideal. I still am locked out of paradise, absulute, and Mayan. These were casinos I deposited at. But am banned as well. Oh well my miney just goes else where. Theie loss and actually My gain!

Hi Mecan49,

Can you give me your Paradise 8 login? I'll see if there's something I can do about your locked account. I personally agree that it's annoying that a player cant log into their account from another computer, although I do understand the reason for the security. I can be reached at jaxon@thejetsetlife.com.

Regards,
Jaxon