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Da Vincis Gold stuff-up

Nifty29

Nifty29

Dormant account
CM Veteran (10yr+)
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi Gang

I received this promo via email a few days ago:

Hello XXXXXXX,
Your account has been credited with a 100% Match Bonus up to $1000 Free
After completing this offer your account with be credited with a $21 Freebie, be sure not to miss out on this offer!
Both offers expire Thursday, January 8th at 11:59(EST)
~Jason
________________________________________
DaVincisGold.com

Cool!! I havent received any emails or offers from DVG for 6 months so it was a nice surprise given they used to be my favorite casino (before I was bonus-banned for abusing slot match bonuses with 20x wagering :rolleyes: Amazingly I went from Gold VIP to Crapola literally overnight. )

I re-installed DVG and yep - you guessed it - I couldnt claim the promotion even though it was listed in my cashier. Live Chat told me:

Your account is currently not eligible to receive promotions, and i am unable to see the reason why, i will forward this to management for manual review, they will contact you by e-mail once they have done this.

Uh huh. I guess that explains why I received the offer personally via email AND it was listed in my cashier.

Of course, nobody 'reviewed it' and contacted me via email so I guess Im not worth spit over there these days.

It still bothers me that one day I received a $50 comp in my account, and the very next day I get the 'bonus banned' email.... casinos have the right to choose who they issue bonuses to, no argument there, but Rival seems to have the most ridiculous automatic system in place.

Silly part is that all the money I used to spend at DVG and TIV now goes to SlotoCash...and without naming exact amounts it is quite substantial. Sloto gives me bonuses all the time, and Im pretty sure Im in the positive there occasionally.
 
No huge surprise here - just more disappointment. :(
Rival Gaming should be the best software on the net... if only they could get their fricking act together.

Is it really that difficult?
Is it?
:sob:
 
I agree KK

I love the games and the speed and reliability of the software, but the player management side of things bites the big one IMO

If it wasnt for Sloto I wouldnt be anywhere near Rival at all, which does make me very sad.

Maybe DVG would like to look at things again and welcome me back?? It certainly would be a smart move from a player retention point of view.

Enticing me to spend my cash with some promos (which are tough to beat anyway) surely beats not having me deposit at all. Actually, I have very often played with no bonus at Sloto simply because I know they will offer them to me regardless and I will be paid within a few hours.
 
Uggh

Exactly as i would wrote that up. Liked DvG, deposited, got bonus banned, got invited to promos, not eglible bs.............

Yea, now my deposits from all Rival casinos go to Sloto's cash, and gave a chance Irish Luck, but did not check if i'm banned there also as they are part of "we share player's info and do not have to explain why you are banned" Rival group that banned me.
 
Well, it certainly seem they have gone from bad to worse. I have always been infuriated at how the Rival system bans you across the board for abusing bonuses which is triggered when you simply take a bonus too many but wont let you make amends for it when you either continue losing or do not claim bonuses for a series of deposits.

My account at Irish Luck was just locked for no reason at all. I sent them an e-mail demanding an explanation and they simply replied that the account is now unlocked without any explanation or apologies. So slotocash seems to be the only one to play at with Lion Slots and Paradise in the balance although the former is taking longer than usual with the withdrawals.
 
We have a saying here in the south - Biting off your nose to spite your face. Don't know if it will make sense to some people but that's what these Rivals are doing with the exception of Slotocash.

They give bonuses and give bonuses and then bonus ban you for taking them. And the odd part is, there is no rhyme or reason. When I was playing at all of them, I would get 4-5 bonuses per week and sometimes I took them all. Not one word about bonus abuse. I am still eligible for bonuses even though I closed all my accounts but Sloto because of slow pay.

As if you are going to deposit again when they call you a bonus abuser. Seriously.
 
Grand Prive was (in)famous for the carrot trick. Offer bonuses, then mark the player as 'abuser' and stop ALL promos and emails (won't even send a newsletter! LMAO)

What is so maddening, is the casinos do not see the lack of logic in this little 'dance'.

We also have the 'we'd like for you to play $X over your WR before withdrawing' (unwritten in any T&C) when we're playing casino software that doesn't tell us how much has been wagered only whether requirements have been met or no.

And I started playing online because I thought it was fun. :p
 
I SOOOO AGree!!

I no longer play at the RIvals. DUe to not bonus abuse, but bc last spring I signed in to paradise on my sisters comp...Bad ideal. I still am locked out of paradise, absulute, and Mayan. These were casinos I deposited at. But am banned as well. Oh well my miney just goes else where. Theie loss and actually My gain!:thumbsup:
 
Mousey said:
Grand Prive was (in)famous for the carrot trick. Offer bonuses, then mark the player as 'abuser' and stop ALL promos and emails (won't even send a newsletter! LMAO)

What is so maddening, is the casinos do not see the lack of logic in this little 'dance'.

We also have the 'we'd like for you to play $X over your WR before withdrawing' (unwritten in any T&C) when we're playing casino software that doesn't tell us how much has been wagered only whether requirements have been met or no.

And I started playing online because I thought it was fun. :p
Click to expand...

I had this, and yet I was 3600 DOWN when they bonus banned me. I simply took bonuses offered, and often played SLOTS. Over 3 months they made 3600 from me, I played slots mostly, and I sometimes deposited WITHOUT bonuses - yet their logic concluded I was of no further value to them. It was THEY that initially went after ME, I did NOT join through the internet, or a bonus "whore" forum, but from a CD they kept sending in the mail offering a free 100 credits.
At the time though, the US was their main market, and maybe they thought Europe was a waste of effort, so no need to keep loyal players happy. It's different now, and last summer they sent me an offer to join the new Villa Fortuna casino, but I was already "twice bitten" by their carrot trick, and I ignored it. They seem to have given up, so even in the face of the loss of the US market, they have no interest in existing players, even profitable ones, but would rather go for "rebranding" and entice players into new casinos that are seemingly "not Grand Prive", rather than go through their database and lure back past players who just lost interest due to the competition offering a better deal than they were offering.

The illogical nature of Rival bonus bans does indeed seem to follow the lack of logic shown by Grand Prive. Both also seem predatory, since they seek to entrap players into breaching the unwritten criteria by offering bonuses that, if taken, would trigger the automated bonus ban.
 
mecan49 said:
I no longer play at the RIvals. DUe to not bonus abuse, but bc last spring I signed in to paradise on my sisters comp...Bad ideal. I still am locked out of paradise, absulute, and Mayan. These were casinos I deposited at. But am banned as well. Oh well my miney just goes else where. Theie loss and actually My gain!:thumbsup:
Click to expand...

Hi Mecan49,

Can you give me your Paradise 8 login? I'll see if there's something I can do about your locked account. I personally agree that it's annoying that a player cant log into their account from another computer, although I do understand the reason for the security. I can be reached at [email protected].

Regards,
Jaxon
 
Jaxon said:
Hi Mecan49,

Can you give me your Paradise 8 login? I'll see if there's something I can do about your locked account. I personally agree that it's annoying that a player cant log into their account from another computer, although I do understand the reason for the security. I can be reached at [email protected].

Regards,
Jaxon
Click to expand...
Please do not ask other members for their log in information - for obvious reasons.

This should only be done by a casino rep.

@ OP - please contatct RobRival here:
https://www.casinomeister.com/forums/members/

He should be able to help.
 
Casinomeister said:
Please do not ask other members for their log in information - for obvious reasons.

This should only be done by a casino rep.

@ OP - please contatct RobRival here:
https://www.casinomeister.com/forums/members/

He should be able to help.
Click to expand...

Bryan maybe you missed the post here I havent learned how to do multiple quotes
https://www.casinomeister.com/forums/threads/any-input-on-paradise-8-casino.28948/

post #10 from JSM_Jason
Thanks for the positive feedback guys Glad to know we're doing something right. I'll pass it on the the P8 staff too. I don't think players or affiliates realize how nice it is for casino management and marketing staff of a casino to hear words of praise.

Re: payouts, like many of the Rival casinos P8 uses pantasia's payment processing so there really shouldn't be any difference in payout times between ours and most of the others. If there is ever an issue though, the support staff at P8 are usually very good about taking care of players on an individual basis.

Thanks again all of you, and if you don't already know we've added a new member to our Affiliate Management team: Jaxon, so any affiliates that need to contact us at Jet Set Marketing regarding either Paradise 8 or Cocoa Casino can email him at [email protected].

Cheers everyone!

Jason

Cindy
 
Well Ive been waiting since last Friday to be paid by Absolute Slots (another Rival casino). Ive occasionally waited 2 days, but Im beginning to see a little red flag, as each payout takes longer and longer.

The standard reply to almost every email is "Please be advised that it can take 2 to 5 business days for a withdrawal to be completed."

Its interesting that Jason said above that there shouldnt be any difference in payout times for casinos using the Pantasia processor.....and Absolute Slots IS using Pantasia.

I would like to see the explanation for this one.
 
if they do bonus ban you at one casino just close the account, i think there are 14+ rival casinos to choose from, and they all have the same games,
maybe if enough people start to close there accounts after being bonus banned rival might get the message, if they do have a change of heart and unban you, you can always reopen the account later
 
I started to play Rival and like their games, but got very annoyed recently, since the cashout time is taking longer and longer. Had a few cashouts during december in various Rival casinos, and since the cashout time is 2-5 business days - regarding all the holidays - you can guess how long I had to wait until the funds touched my moneybookers account. When 2-5 days are advertised, a player usually expects to be paid after 3-4 days, but they are beginning to exceed the given maximum time frame of 5 business days, so the entire proceeding lasts up to 10 days in total. Today I asked live chat in Superior Casino why my funds were not paid out. The rep told me that my request has been reviewed and that from today on (after already 5 business days have passed) "the cashout process is being started". Sounds as if someone would bring me the money personally to Croatia. The only exception among the Rivals seem to be Slotocash. I had one cashout there and received it within a few hours. If those delays continue I will stick to Slotocash and skip the rest.

Cheers Balky
 
I totally agree, I usually only deposit at Slotocash, but every once in awhile, I will receive a promotion from another Rival that seems too good to pass up, I will then deposit and try to cashout, and after waiting over 6 business days for my last withdrawal, I just reversed it, I get too agitated and don't have much patience in waiting, especially when it goes over the 2-5 business days, I think from now on, I am sticking only to Slotocash. Atleast I know I will have my money within the day.
 
When a Casino exceeds a cashout, that is an additional reason for me NOT to reverse the pending money, no matter what. In my particular case still no payout from Superior, and today is the 7th business day from having requested my withdrawal. That is much longer than I ever had to wait for cashing out in every Playtech Casino I played so far. I am too lax to contact the support or complain via email again and its not a big amount anyway. I am curious to see how long they will make me wait this time. In the meantime I will play Slotocash and Redflush. Those sites always paid me within 24 hours so far. I am not willing any longer to reward slowpaying casinos by depositing there until things change.

Cheers Balky
 
Comp Points

hmmm, i did not read this thread and took a bonus on DG.
Does anyone know if a number of points i earned reflects the amount I wagered? I only played video slots ( no progressive).
I was playing for a few hours last night and earned 4000 points but the support said I only completed 750 and still have 3000+ to go. I thought it goes 1 point for each $ i wager. :confused:
And i really feel that i played more.

 
Update: I just saw that the money was transferred to my MB account.
But: On the website they claim to always aim to "process cashouts within 2 working days or less". In the terms a time frame from 2-5 b.d. is stated, so this lasted too long imo. The casinos expect from the players to strictly stick to all T&C, so in exchange we - the players - should be treated the same way without any exception.
 
I made my 3rd deposit with Simon Says casino the other day, claimed a
400%, bonus money non-withdrawable, 50X wagering promotion, along with my deposit of $25. Well I got it up to over $1500.00 after meeting WR, and cashed out $1000, and played the other $400 back in, after they took their $100 back. I noticed I had a $5 free chip in my account, after losing the remaining money I didn't cash out, I decided to claim my free $5, well it said promotion denied. My withdrawal hasn't even been processed yet, and they are already bonus banning me. This is my first withdrawal from Simon Says, I usually only play at Slotocash, and thought that Simon Says always has good reviews and figured I would give them a chance. I don't know what is going on, I contacted support, and they said it would have to be reviewed by management. I really don't care much about the free $5, just don't understand why they were so quick to ban me, I just made my withdrawal request yesterday.
 
Just to let everyone know, I wasn't bonus banned for winning, however, I am banned from receiving bonuses. I have been in touch with management there, and it seems that my sister has used my computer to play her account, thus putting up that red flag. I have to say management was understanding, and have worked hard with helping clear up the situation. I am happy to be a member of Simon Says casino, and appreciate all their time in helping me sort out this matter, when they didn't have to. Thanks Simon Says!
 
I got bonus banned from the 400 group, that is Cocoa, Paradise, DaVinci and TIV (I think). Sent them an e-mail, told them to "stick-it"...

Now I only get offers from their affiliates, which I can't redeen anyway. Their loss.

Not banned from bonuses at other Rivals, though. Not yet, anyway. Just won a couple of times at Lion Slots on bonuses. I am eligible for flushed withdrawals with them and had the money back in my ewalletxpress account in about an hour or so...

Thanks, Lion Slots!
 
Nifty29 said:
Hi Gang

I received this promo via email a few days ago:

Hello XXXXXXX,
Your account has been credited with a 100% Match Bonus up to $1000 Free
After completing this offer your account with be credited with a $21 Freebie, be sure not to miss out on this offer!
Both offers expire Thursday, January 8th at 11:59(EST)
~Jason
________________________________________
DaVincisGold.com

Cool!! I havent received any emails or offers from DVG for 6 months so it was a nice surprise given they used to be my favorite casino (before I was bonus-banned for abusing slot match bonuses with 20x wagering :rolleyes: Amazingly I went from Gold VIP to Crapola literally overnight. )

I re-installed DVG and yep - you guessed it - I couldnt claim the promotion even though it was listed in my cashier. Live Chat told me:

Your account is currently not eligible to receive promotions, and i am unable to see the reason why, i will forward this to management for manual review, they will contact you by e-mail once they have done this.

Uh huh. I guess that explains why I received the offer personally via email AND it was listed in my cashier.

Of course, nobody 'reviewed it' and contacted me via email so I guess Im not worth spit over there these days.

It still bothers me that one day I received a $50 comp in my account, and the very next day I get the 'bonus banned' email.... casinos have the right to choose who they issue bonuses to, no argument there, but Rival seems to have the most ridiculous automatic system in place.

Silly part is that all the money I used to spend at DVG and TIV now goes to SlotoCash...and without naming exact amounts it is quite substantial. Sloto gives me bonuses all the time, and Im pretty sure Im in the positive there occasionally.
Click to expand...


Sorry, a little bit late to answer but i got the same laughing mail.

Some of you know that i'm a Rival Fan too and i play many times there.

I also re-installed DVG because i thought that they have handled it.

But i got the same shock as Nifty: you are not.......

Before a longer time i got it from SS and it was the same procedure.

Forget it about because their managers are not capable to handle it manually only John from TIV had done.

I know from others that i'm absolutely not a bonus abuser.

These managers don't make effort or don't have interest to look manually into accounts.

The time will be showing what they made wrong.

Fact on the older Rivals is: if you win more as lose you can be sure for banning.

I still have 7 Rivals where i'm playing and i'm satisfied with them.

Most of them are the new one and they have understood that they can't treat their customers so .

The others: Paradise8, Cocoa, Superior, SS, Lion, Mayan, Pantasia and DVG i have uninstalled.

I like none insult but Kendra and Jason had the chance to handle it but both of them making crooked no finger.

Sorry for a little bit harsch and clear words but if one get no reply of mails, one must write once in public .

to Absolute Payouts: my experience is that withdrawals from Absolute and Irish Luck takes 1-2 days later as others although they use the same pantasia processor.

All Rivals have changed the conditions & terms in the past for bonus and for cash-outs, you know it, it's now 2-5 business days.

Normally you will receive it in these time.

The fastest is and remains Sloto. :thumbsup:

Last word in this affair: all other casino managers or affiliate managers should be looking at the managements from e.g. TIV-John, Sloto or Irish Luck :thumbsup: and can maybe learn what they must do in the future.


How ever also it's only my personally opinion.
 
The others: Paradise8, Cocoa, Superior, SS, Lion, Mayan, Pantasia and DVG i have uninstalled.

I like none insult but Kendra and Jason had the chance to handle it but both of them making crooked no finger.

Hi Zodiac,


I know for certain that at Cocoa Casino and Paradise 8 both teams pride themselves on personal communication with their players and always try to resolve any issues they might have in a timely manner. I know this because I am in contact with them daily and hear firsthand how strongly they feel about customer service.

I also know that I personally have never ignored any email from an affiliate or player, including yourself.

I realize that sometimes the Rival security software can be on the overly-cautious side but any player who feels they have been wrongly banned from bonuses can contact the casino support at either Paradise 8 or Cocoa Casino, their account will be reviewed.

If for some reason a player can't seem to get through to the management at one of the casinos they can always PM me here and I'll look into it personally.
 
JSM_Jason said:
I also know that I personally have never ignored any email from an affiliate or player, including yourself.
Click to expand...


Dear Jason,

i must wonder, because you say that you have never ignored mails from me ?

Mail from support with your signatur:

Your account has been credited with a 100% Match Bonus up to $1000 Free

After completing this offer your account with be credited with a $21 Freebie, be sure not to miss out on this offer!
Both offers expire Thursday, January 8th at 11:59(EST)

~Jason

--------------------------------------------------------------------------

why do you sent those mails because you know that the players are bonus banned ?

this is the first reply to support from me:

Dear Jason,

it's very nice that you have credited my account with a 100% Match Bonus but my account is not eligible.

If you don't like my account eligible again for promotions i will deinstalled the casino again, because i have some good rivals where i'm eligible for promos.

It's on you

Regards

--------------------------------------------------------------------------

answer from support:

Regrettably, a number of factors have led to our automated security system flagging your account as bonus ineligible.

I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.

You may still play for Fun or for Real without promotions. Continuous play can result in your account becoming eligible for promotions again

Sincerely,

DaVinci's Gold Customer Support

--------------------------------------------------------------------------

second reply from me and got no further answer:

Dear Support,

what a great joke about this fucking system.

Sorry, but what you scribe it's standard and i have heard it so many times.

If you will look manually into my account you will find nothing about bonus abusing or so that makes me not more eligible for promotions.

I know that the managers can handle it manually but if you don't like to do it's your decision and i will unistall the casino and never more again i will try to download or recommend.

Sorry again but i don't need Davincis Gold but your Casino needs good customers and if you will treat your customers so, it's your part and finally your business.

good luck with your casino

--------------------------------------------------------------------------

i have waited extra a few days to give you the time before i uninstalled


and Jason i can also copy the mails from SS with Jennifer Hughes or Megan from Mayan with the cool subject: ....... We Miss You :eek:

but it is a longer time ago from 2008/08/19
 
Zodiac said:
Dear Jason,

i must wonder, because you say that you have never ignored mails from me ?

Mail from support with your signatur:

Your account has been credited with a 100% Match Bonus up to $1000 Free

After completing this offer your account with be credited with a $21 Freebie, be sure not to miss out on this offer!
Both offers expire Thursday, January 8th at 11:59(EST)

~Jason

--------------------------------------------------------------------------

why do you sent those mails because you know that the players are bonus banned ?
Click to expand...


Hi Zodiac,

My name is Jaxon and I am part of the affiliate management team for Paradise 8 and Cocoa Casino. I have been following this thread and I think you have mistaken JSM_Jason (Affiliate Manager for P8 and CC) for ~Jason (Casino rep DVG). I know that JSM_Jason is in contact with players on a daily basis and he takes pride in answering inquiries in a timely manner, so this would seem very out of character for him.

Regards,

Jaxon
Affiliate Management Team
P8 & CC
 
Well Jaxon, indeed it seems that i have really mistaken the name and i have no problem to say excuse to JSM_ Jason, what i do herewith.

My mistake and I wanted to do no one wrong.

Thank you for correct me.

I looked at my email contacts and must notice that the affiliate contact to DVG is Jayden, i will contact.

In Regarding PARADISE8 and Cocoa i will start a last attempt and pm Jason to give him the chance to look into my accounts and reply to me.

What Simon Says concerns i will do the same and i have also no problem to say excuse to Kendra.

I will contact she what she will say, although she should knows the emails as affiliate manager or better say support team should forward it to any responsible.

We will see what happens and if the managers mean it should remain so okay, for me it's not very important.

You and i know that those mails are standard and if you reply to support you will get no further answer.

I like to ask why ? what do the casino managers ? what do the support team ? dont they forward those things ?

It's easy to say you are not more eligible but make anyone thoughts or depends one only on the system ?

The only one casino in these regard that has forwarded was Irish Luck.

Thereupon i got a nice phone call where i was informed that i'm not a bonus abuser.

These guys had a look into my account and find nothing about.

I'm sure that none will find anything.

Regards

Zodiac
 
short update

I was meantime in contact with JSM_Jason and Kendra and have excused me.

They have reviewed my accounts manually and made my accounts back to eligible.

I believe that the system is or was to sensible and i think the managers are more active now to look manually into relevant accounts.


Thanks to Kendra and JSM_Jason for their understanding.
 
Just wanted to let everyone know that I too took advantage of Kendra's offer to help me out if I had any questions regarding my account at Simon Says. I sent her a PM today, and within minutes she replied, and answered my question. To me, customer service is a deciding factor in the casinos I chose to play at, and so far Simon Says' customer service has been A+. I really appreciate their friendly help. I will most definitly keep them on my play list. Thanks again to Kendra. :thumbsup:
 

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