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Thread: Casino Club - bogus complaint

  1. #1
    Ilana is offline Banned User
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    Casino Club - bogus complaint

    [Moderator Note] For historical purposes, note that this thread is merely an attempt to discredit Casino Club from an ex-employee there who was fired. See last post for info.


    Casino Club lies to players about certain issues, as it is documented on the internet in several cases. Especially German forums are full of complaints. That comes naturally with the fact that Casino Club has its niche with German players more than others, and some of these same forums are by now threatened by Casino Club's windy lawyers.

    One of too many examples is the sickening story, that Casino Club (aka Gaming VC) and its (very unprofessional!) customer service claim to be sitting in Malta. And while several players, insiders and by now even Boss-Media's Webdollar have spoken out to know that Casino Club is in Tel Aviv (Israel), the Gaming VC has strictly denied, insisting to be operating directly out of Malta.

    I don't know what the Gaming VC's (incl. "Casino Club", "Casino Club Poker", "Poker Kings", "betaland", "WINZINGO", "betPro.it") motivation is to not speak truth to their players about true whereabouts (after all players have to identify themselves beyond any doubt towards the Casino), but now I got my personal experience with them lying: I viewed the source of their customer service's emails, in which they promised me to be in Malta, and all I found was an Israeli IP address:
    X-Message-Delivery: Vi0xLjF7dXM8NDtsPTA7YT0xO0Q9MTtSQ0w8MA==
    X-Message-Status: n:0
    X-SID-PRA: kundendienst@casino-club.com
    X-Message-Info: JDTYoYE78kEjbaKW/hQzx+D5dlFGqT3gk6jJsm+Ozha8PejuS9QnCNmcFqIK6FjbcXr tFdOH/zS0dU4GRzpI0PO0RXPMcjMn
    Received: from exsrv.gvcisr.int ([xxx.xxx.xx.xxx]);
    Received: from crmapp (10.100.100.206) by exsrv.gvcisr.int (10.100.100.203);
    From: <kundendienst@casino-club.com>
    To: XXX@XXX.com
    Subject: XXX
    Content-Type: text/html; charset="utf-8"
    Content-Transfer-Encoding: base64
    Message-ID: <1788ac9a-996f-4d8c-aa76-74b1d100fe17@exsrv.gvcisr.int>
    Return-Path: kundendienst@casino-club.com
    See: "gvcisr" = Gaming VC Israel, located at Azrieli Towers, Tel Aviv, Israel (round building)

    Make out of it what you want, but I don't like to be lied to, especially not as a customer and within sensitive subjects. If you have emails from Casino Club's customer service you're invited to see by yourself, as you're invited to get some emails from them, just to find out their unique IP address by viewing the document's source.

    I will not be playing in Casino Club any more and can only advice everybody to follow my example - these people are not to be trusted, if they wanna play hiding they shouldn't be found, imho.


    Have a nice weekend!
    Last edited by Simmo!; 5th January 2009 at 05:27 PM.

  2. #2
    tofu23 is offline Banned User
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    The internet is awash with complaints about Casino Club confiscating players otherwise legitimate winnings. As you are probably aware Casino Club often make 'bot playing' the reason for denial of winnings. As you are also probably aware these very same claims of 'bot playing' do not have a leg to stand on.

    Casino Club is an accredited casino here at CM. They have no right to be on anybody's 'accredited list' let alone a prestigous casino forum such as CMs.

    The time to expunge Casino Club from any type of player recommendation is long over due. Action was swiftly taken against Grand Prive in the wake of affiliates losing commissions. The Casino Club matter is infinitley worse than Grand Prive. Players need protection from casino outfits such as Casino Club - not a recommendation to put pour more money down their greedy throats.

    The last Casino Club complaint thread was closed rather prematurely. Let's see what the fate of this threads holds.

    ..

  3. #3
    spearmaster's Avatar
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    Let me tell you what the fate of this thread is going to be:

    Regarding Gaming VC's location - I've no issue allowing this to be discussed. Gaming VC is located in Malta: however, it is entirely possible that they have some servers and staff in Israel as well.

    Furthermore, customer support may have many different locations. As I don't know the particulars of this situation, I'm not going to elaborate any further - but a response from customer support through a mail server located in Israel doesn't mean a whole lot.

    As for accreditation and other complaints - this will NOT be tolerated in this thread. If you have something to say, post in the appropriate thread - and if for some reason you can't, there's a reason for that. And above all, do NOT make any accusations that you cannot back up.

  4. #4
    Ilana is offline Banned User
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    Arrow

    Quote Originally Posted by tofu23 View Post
    (...) complaints about Casino Club confiscating players otherwise legitimate winnings. As you are probably aware Casino Club often make 'bot playing' the reason for denial of winnings. As you are also probably aware these very same claims of 'bot playing' do not have a leg to stand on.
    Dear tofu23,

    Thank you for your comment.
    Basically, and therefore without finger-pointing for once, I can understand if one gets frustrated anywhere when he finally wins a sum but does see complications to get paid out. However, if you have a problem with Casino Club especially in such a matter, I would advice you to contact their one and only security guy in person, as he leaves opportunities for such steps published by him on the internet: Go and and visit "Anti Fraud Investigator at Gaming VC Israel" and use his "Contact Directly" function, as others did. That might be a faster way than to post in forums? I hope you can sort it out.

    Good luck to all!
    Last edited by Casinomeister; 8th January 2009 at 11:28 AM. Reason: removed personal information

  5. #5
    Ilana is offline Banned User
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    Quote Originally Posted by spearmaster View Post
    Gaming VC is located in Malta.
    Dear spearmaster,

    Thank you for your comment.
    xxx
    None of these Casino Club people are in any city in Malta, as other forums found out and documented with hard evidence by now and as even Boss Media's Webdollar "admitted" weeks ago. The only connection between Casino Club and Malta is as a user of Boss Media's software, which is indeed still licensed in Malta (and so Casino Club uses this information in their publications). But Gaming VC has no office or other operations in Malta at all.
    I hope I could help you out.

    Good luck to all!
    Last edited by Casinomeister; 8th January 2009 at 11:32 AM. Reason: removed personal information

  6. #6
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    Quote Originally Posted by Ilana View Post
    Dear spearmaster,

    Thank you for your comment.
    xxx
    None of these Casino Club people are in any city in Malta, as other forums found out and documented with hard evidence by now and as even Boss Media's Webdollar "admitted" weeks ago. The only connection between Casino Club and Malta is as a user of Boss Media's software, which is indeed still licensed in Malta (and so Casino Club uses this information in their publications). But Gaming VC has no office or other operations in Malta at all.
    I hope I could help you out.

    Good luck to all!
    This kind of thing is common, however, it is down to the technicalities of the internet.

    CS staff can be based anywhere, and Israel is one place that many casinos run their support services from.

    The legal issue is about where the GAMING takes place. This could simply be a server farm in Malta, with merely a couple of tech people on site. The casino would have to be "licensed in" the juristiction where their gaming servers operate, so in this respect, Casino Club offers it's gaming from Malta, and for legal purposes is considered to be "located in Malta".

    IF CS staff are making deliberate efforts to lie by claiming THEY THEMSELVES are sitting at a PC in a building in Malta, but are really elsewhere, then this would certainly put a huge question mark over the integrity of this operation - there is simply nothing to be gained from such a "lie", so why on earth would they do it.
    It is possible that CS are simply not answering the question asked of them, but the question on the SCRIPT IN FRONT OF THEM. This is the most common cause of some incredibly bizzare replies from CS, and this can sometimes cause considerable damage.

    "Where are you located?" - is certainly on their script, but the answer will be down as "Malta", and even down to the detail of the offices holding the gaming servers. To an already suspicious recipient, this will feel like an attempt to deceive.

    Email headers are not an exact indication of location, even though CASINOS just LOVE to use this argument when it comes to confiscating winnings (same IP address, forbidden state etc), and it is nice to see the less than exact geolocation based on IP address biting a CASINO on the ass instead.

    Since this casino seems to have a great deal of trouble with "bot play", I would challenge them to show us the bot in question. I do not believe it credible that large numbers of players have suddenly gained the ability to produce their own bots for Casino Club, so there MUST be one commercially available that is being HEAVILY promoted as suitable for use at Casino Club.

    The REAL winners are those selling the bot, there are players who buy the bot on promises of making money, and indeed some do, just like any good scheme, but on the whole, the Casino stands to win more money, although the bots will tend to disrupt their servers, leading to "human" players complaining about slow games, or quitting altogether.

    I have certainly found a bot being advertised that covers over 70 different casinos, and it is not expensive, with the premium version a mere snip at $250, which they no doubt claim you will win back in no time at all.

    If Casino Club are simply using "bot play" as an excuse for not paying winnings, they will be found out, and they will be finished as a business. Incidentally, it may not take much in the way of proof, all it needs is for proof of it NOT being bot play to be superior to the proof they use to determine it IS bot play.

    It would be unusual for lawyers to get involved in a forum battle, and the appearance of a "legal team" usually has the opposite effect to that intended, as it changes the perceptions from "there may be something funny going on here" to "WTF have you got to hide!"
    Last edited by Casinomeister; 8th January 2009 at 11:34 AM. Reason: removed personal info
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  7. #7
    spearmaster's Avatar
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    I remind participants that this thread shall be kept on topic. Bots are not the issue being discussed - further discussion of this type will not be permitted in this thread either.

    Ilana - as I said, Gaming VC likely has facilities in Israel. But it also has facilities outside of Israel as well. As Gaming VC are publicly listed, you should be able to find plenty of information about them.

    Gaming VC has its own license in Malta - I am not aware about the various locations of Gaming VCs operations - but I can tell you that it would be a major problem if there was not an office in Malta somewhere. Please provide links to data which corroborates your claim that Gaming VC has no office or staff in Malta.

  8. #8
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    Quote Originally Posted by tofu23 View Post
    ...As you are probably aware Casino Club often make 'bot playing' the reason for denial of winnings. As you are also probably aware these very same claims of 'bot playing' do not have a leg to stand on.

    Casino Club is an accredited casino here at CM. They have no right to be on anybody's 'accredited list' let alone a prestigous casino forum such as CMs...
    That's a load of BS. Bot users are targeting this casino. I even have a PAB where the player even admitted using a bot - he just wanted his second deposit back. So these claims by the casino are well founded.

    @ everyone else - The marketing arm of this casino is in Israel - its servers are in Malta. Brightshare and a number of other casinos work the same way - what's the big deal?
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    Exclamation Admin Note: Posting of the Week - giving thanks

    Just a quick admin note that "posting of the week" nominations and "thanks" are to be given to helpful, and/or postings worthy of nomination for excellence.

    Nominating a post like Tofu's where he bashes another forum member (CasinoClub is a member BTW), is not what this program is meant for. These "thanks" and nomination have been removed.

    Please be a bit more discerning when it comes to thanking people or nominating posts. Thank you.
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    Ilana is offline Banned User
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    Before I give away more and solid informations (and I will, as soon as possible and as requested), I want to make a reminding note towards my thread-opening intention: To me it is not acceptable that Casino Club has its customer service (and other operations) in Israel, while the same personal claims repeatingly on the phone and in emails to be actually sitting in Malta.
    And: I never had any trouble with them.

    Get this: I called for free 0800-664-4875 to Casino Club's advertised customer service to again talk about their "secret?" location. A suddenly studdering young lady on the other side of the line couldn't even name her city "in Malta!", as she probably still doesn't know where the country itself is actually located on the map; soon later the line was cut off, without me hanging up. And when I dialed xxxx 5 minutes later during the same nightshift (as adviced in a German casino forum), the very same person answered the call. - I was shocked; and only told her that I forgot to say good night.

    As said: I don't like to be lied to, especially not as a customer and within sensitive subjects - to me that's a big deal, even without knowing Casino Club's actual motivations.

    BTW: I'm not bashing anybody for no good reasons and do ask everybody in advance to not kill the messenger here - thank you.

    Good luck to all!
    Last edited by Casinomeister; 8th January 2009 at 11:35 AM. Reason: removed personal information

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