Irish Luck Casino

[chuchu59]

E-mails including reminders to support and vip remain unanswered for 3 days. What the heck are they up to?

[BingoT]

I sent Tristan an update on this thread.
He will be here soon.
B-T

[IrishLuckCasino]

E-mails including reminders to support and vip remain unanswered for 3 days. What the heck are they up to?

Hi Chuchu59,
Sorry for the delay in answering your mails.

- I've answered your bonus query in a direct email.

We moved 2 mail severs over the weekend to different software, hardware and datacenters and had some configuration issues with the new setup once it was live. (( please note this was upgrade was only Irish Luck and didn't affect any other Rivals.)).

ALL emails were received, nothing was lost. For roughly 48 hours there were issues bringing the mails into our internal system, but that's all fixed now.

We're not ignoring you, or any other players and we never will.

[chuchu59]

With the benefit of hindsight, it would have been better if a blanket email had been sent to all players before the weekend warning them that there are likely to be delays in replies from support.