Inetbet warning

[sweiger]

Just a warning so others don't make the same mistake:
Inetbet confiscated more than $3,200 when I hit a random jackpot.
I played a classic slot bonus coupon, and apparently I misread the rules:

Additional Rules:
*" Real series slots coupon: Only applies to real series range of slots. *"Classic Slots: Does not apply to Real Series range of slots.

I thought it meant that classic slots are not to be played with a real series slots coupon,
but Inetbet claims it says that you can't play real series slots with a classic slots coupon.
Now if the wording had been

"Classic Slots COUPON: Does not apply to Real Series range of slots."

Then I would have understood what they mean and not played real series.
I found out when my play did not count towards meeting the WR, then I played some slots that did.
The manager at Inetbet has NO understanding and exercise their (IMO) unclear and unfair rules merciless.
Also my gameplay was voided and the original deposit+bonus returned to my account.

Oh, and to add insult to injustice, I got this mail a couple of weeks after:

Hi,
It’s Brian here from iNetBet.
This mail is in reference to the Progressive Jackpot that you hit with us.
We would also like to include you in the recent winners section of our upcoming August newsletter. Should you wish to submit a short testimonial we will be glad to include this. Similarly if you have a screenshot of your win, please send this over to us and we will include this as we did this month for some other big winners.
Once again many congratulations from all at iNetBet.
Best Regards

Brian
iNetBet Casino

Yeah right!
Needles to say, this casino lost a customer!

[babs7262]

They lost me as well.


Edit: I deleted the rest because of a derail, I aplogoize

[suzecat]

Just a warning so others don't make the same mistake:
Inetbet confiscated more than $3,200 when I hit a random jackpot.
I played a classic slot bonus coupon, and apparently I misread the rules:

I thought it meant that classic slots are not to be played with a real series slots coupon,
but Inetbet claims it says that you can't play real series slots with a classic slots coupon.
Now if the wording had been

"Classic Slots COUPON: Does not apply to Real Series range of slots."

Then I would have understood what they mean and not played real series.
I found out when my play did not count towards meeting the WR, then I played some slots that did.
The manager at Inetbet has NO understanding and exercise their (IMO) unclear and unfair rules merciless.
Also my gameplay was voided and the original deposit+bonus returned to my account.

Oh, and to add insult to injustice, I got this mail a couple of weeks after:


Yeah right!
Needles to say, this casino lost a customer!

Sorry this happened to you. If Inetbet is listening, it may be time to think about adding live chat to the casino! JMO.

[chuchu59]

The only conclusion I can come to when reading these additional rules is that the real series slots do not include the classic slots and therefore the real series coupon cannot be used to play classic slots but there is nothing to indicate the opposite.

There were several different coupons/bonuses listed in the additional rules and it is impossible to guess that this actually meant a classic slots coupon. I cannot accept Inetbet's explanation if this is the only wording in denying the RJ winnings.

Babs,

If you have proof that they have taken more than authorised without a plausible reason why not post it here. In fact, if this is a recurring error, you should make it known so that everyone should be on his guard. Furthermore, it gives them an opportunity to defend themselves openly.

[kimss]

Oh, and to add insult to injustice, I got this mail a couple of weeks after

OMG! Not to sound like a caveman, but I am very glad for two things!

1. It didn't happen to me!
2. That CS dude does not live in my town and visit the same pubs I do!

Like you wound't deposit theese $3200 back into the casino again... And the nerve to send you that email? I would think they gave you the whole amount just for that mistake! Atleast in my business such mistakes are not cheap regarding customers! Only goes to show they do not give a damn on their customers! Unless they confiscate winnings all the time that is, and have no control over what players they confiscate winnings from.

When you get your winnings confiscated, who is it that takes the money? As a CS i do not understand what's to gain from confiscating anything since it does not affect their paycheck at all. The RJ is defined by average play in the casino and is only fair to give back to the players who infact earned it - when they do this they don't only scam you - they infact scam all their customers in my opinion! There were alot of players who buildt that RJ in hope of getting it, and for what!

And - really - what is $3200 anyway for the casino? I could have been a great marketing tool for them, but only goes to show that their bonus is not ment tio be won apon - it's only to suck you in so you can deposit a little more!

[sweiger]

The only conclusion I can come to when reading these additional rules is that the real series slots do not include the classic slots and therefore the real series coupon cannot be used to play classic slots but there is nothing to indicate the opposite.

Exactly what I concluded & tried to explain to their manager "CSR Lynn"

There were several different coupons/bonuses listed in the additioanl rules and it is impossible guess that this actually meant a classic slots coupon. I cannot accept Inetbet's explanation if this is the only wording in denying the RJ winnings.

"CSR Lynn" from Inetbet replied:

this is simply the Terms and conditions, the coupon was clearly displayed, along with the permissible games and playthrough. The offer was even named Classic Slots Coupon

[RobWin]

Why do online casinos always have to make their bonus coupons so complicated ?? Why not just have two bonus coupons: one for Slots and one for Video Poker/Table Games...

[uungy]

Just a warning so others don't make the same mistake:
Inetbet confiscated more than $3,200 when I hit a random jackpot.
I played a classic slot bonus coupon, and apparently I misread the rules:

I thought it meant that classic slots are not to be played with a real series slots coupon,
but Inetbet claims it says that you can't play real series slots with a classic slots coupon.
Now if the wording had been

"Classic Slots COUPON: Does not apply to Real Series range of slots."

Then I would have understood what they mean and not played real series.
I found out when my play did not count towards meeting the WR, then I played some slots that did.
The manager at Inetbet has NO understanding and exercise their (IMO) unclear and unfair rules merciless.
Also my gameplay was voided and the original deposit+bonus returned to my account.

Oh, and to add insult to injustice, I got this mail a couple of weeks after:


Yeah right!
Needles to say, this casino lost a customer!

Sounds great to me, write a testimonial how you were so happy you won, and they then refused to pay out!

Did they return the javkpot to its original amount after they voided the win?

They could have easily compramised with a 50% payout, as I am sure they could see the room for error

[kimss]

Why do online casinos always have to make their bonus coupons so complicated ?? Why not just have two bonus coupons: one for Slots and one for Video Poker/Table Games...

I tried to address this earlier you might remember, however the answer was I just had to read the T&C and all should be cutie pie! So that said - we really shouldn't argue at all - since it is all fine and dandy after reading the rules! <irony>Obviously sweiger should have known this after reading this, so I do not understand why he really would hurt himself playing slots he obviously should not play!</irony>

[suzecat]

Why do online casinos always have to make their bonus coupons so complicated ?? Why not just have two bonus coupons: one for Slots and one for Video Poker/Table Games...

Oh there you go again Rob.........getting all sensible and practical!

Don't the casinos convolute terms of bonus coupons so the player can screw up and have their winnings confiscated? And for the cherry on top, you find this out from a "superior" CSR who obviously distains winning players cuz, gee, how fair is it that they have to work while you get to play? JMO, of course.