bet365 live roulette - rigged

[maxpayne005]

I had some bad experience with bet365 few weeks ago. I was playing on mini-roulette just for the fun and I realized I don't get any money when winning. If I have 100 units, bet 1 on red/black and win I just get my 1 back and that's it. When I asked support he said that this is normal!!! Yeah, exactly, he was surprised that I want to get my 1 back + additional 1 unit:-)

Anyway, this is not about the stupid support guy, but about the live dealer roulette.

From time to time the live feed freeze for a while or I get some flickering. After talking with other people in the chat it became clear that many people see that too. Now, the interesting part is that the hands of the dealer an all other element of the picture ARE TOTALLY OK. The only flickering part is on the wheel and ball - nothing else. So obviously if I see the dealer hand moving, but I don't see the wheel this is not a connection problem.

Now 4-5 days ago a guy said that he saw the ball landing on 20 and than after some picture freeze it was 20. I wasn't pay attention at this moment so I can't say if that is right, but that made me suspicious. The next day while we were playing we all saw the same thing happens the ball is landing on one number, that the feed is dead, than it goes back live and it's a completely other number. Everybody saw that and we were very angry. The pitboss went into the caht and he said he is cancelling the bet because they have technical problems!!! Technical problems my ass - they simply faked the result but a lot of people saw it so they couldn't just get away with that. So than a guy said that it was not fair, because he had a huge amount of money on that number (the first one, that we all saw as winning) so he won't get any money. Of course the casino just remained silent about that.

From that day I was paying attention and every time some flickering, video freeze or whatever happens some guy starts to swearing about how much money he just lost. Today was the same - some 14 blacks in a row with few video interruptions and a lot of people lost a lot of money. Again no reply from the casino why we can't see what is happening.

I'm completely sure that they cheat, somehow they place a fake (recorded) video feed over the real one so people with higher bets can loose. Of course they don't do it every spin, but just from time to time. It's up to you to decide if you are going to play there again, but I will go into as many gambling forums as I can find to tell the people what I saw there and to prevent people from loosing their money on that rigged casino.

[vinylweatherman]

If this is a technical problem, the casino need to take this MORE SERIOUSLY - it looks like "cheating", and the fact that only certain parts of the picture suffer, not all of it, and the most important part too (the result), means that "cheating" will easily stick.


A similar issue surfaced recently, this time it was with an MG casino, a good one, where a player won a huge sum on their live roulette. Although the player was paid, MG held an investigation beforehand, which suggests they might be aware that the live roulette is not 100% secure from "tampering".

The whole point of the live game is that any ability to "cheat" is removed, as the result should be PHYSICALLY random, and not the result of pseudo-random determination through software.

Bet365 had better come up with an explanation that fits the observation that it was only the roulette wheel that was "obscured" during play by this problem, and not the entire picture.

Good evidence can be gathered by making a VIDEO of this problem in real time, a single screenshot is unlikely to give a fair impression of what is happening.
Said video could easily be shared on a site such as youtube, and more of us could see exactly what is being complained about.

[funky_seagull]

I hate to have to say this but I've also noticed something odd with the live roulette.

Bet365 is Playtech isn't it?

I have recently been playing on 2 different playtech sites, and playing the live roulette a lot lately.

I too have been noticing the said flickering on video and wierd results happening that don't seem random. In fact the flickering is very strange, at first I thought it might just be my bandwidth causing it to do this, but when other players started complaining about it, I felt worried.

I have definately been getting those messages from the pitboss telling the players that a respin is required, due to the ball not going round the cicumference of the wheel 3 times, to me it appeared to go round more than 3 times - there have been a lot of complaints from other players about this.

I don't want to accuse them of cheating, especially not someone as reputable as playtech; but this behaviour does seem odd. Especially because it has been happening a hell of a lot lately...

...and I can say I have never noticed this happening before, and I have been playing live roulette in playtech casinos for a while now...

I don't know if it is rigged. I would need more proof before I say this. But it does feel like something odd is going on.

I hope there is a good explanation, because I actually got fed up with this tonight and cashed out with the feeling I don't want to risk anymore money on live roulette, because it was happening too often.

I don't think I will bother with the MG roulette, with a minimum bet of $10. I think MG roulette is exclusively for the millionares club now.

Which is another odd thing I have noticed. Why are the minimum bets for live games often higher than they are for the computerized ones? The odds for both should be the same, so why make the minimum bet higher for the live version...

I wonder if things are going to get hairy with online casinos because of this credit crunch that is happening.

With the price of food, fuel and energy going up around the world, maybe the payouts will get tighter and the odds worse for online gamblers... I hope not...

but if less people gamble due to having less disposable income... casinos are going to be affected and will want to make up their profits somehow...

[debbiek]

"With the price of food, fuel and energy going up around the world, maybe the payouts will get tighter and the odds worse for online gamblers... "

Don't you think this has already happened? If you read the threads on this site, the lower payouts and tight slots have been going on almost this entire year.

I hate to have to say this but I've also noticed something odd with the live roulette.

Bet365 is Playtech isn't it?

I have recently been playing on 2 different playtech sites, and playing the live roulette a lot lately.

I too have been noticing the said flickering on video and wierd results happening that don't seem random. In fact the flickering is very strange, at first I thought it might just be my bandwidth causing it to do this, but when other players started complaining about it, I felt worried.

I have definately been getting those messages from the pitboss telling the players that a respin is required, due to the ball not going round the cicumference of the wheel 3 times, to me it appeared to go round more than 3 times - there have been a lot of complaints from other players about this.

I don't want to accuse them of cheating, especially not someone as reputable as playtech; but this behaviour does seem odd. Especially because it has been happening a hell of a lot lately...

...and I can say I have never noticed this happening before, and I have been playing live roulette in playtech casinos for a while now...

I don't know if it is rigged. I would need more proof before I say this. But it does feel like something odd is going on.

I hope there is a good explanation, because I actually got fed up with this tonight and cashed out with the feeling I don't want to risk anymore money on live roulette, because it was happening too often.

I don't think I will bother with the MG roulette, with a minimum bet of $10. I think MG roulette is exclusively for the millionares club now.

Which is another odd thing I have noticed. Why are the minimum bets for live games often higher than they are for the computerized ones? The odds for both should be the same, so why make the minimum bet higher for the live version...

I wonder if things are going to get hairy with online casinos because of this credit crunch that is happening.

With the price of food, fuel and energy going up around the world, maybe the payouts will get tighter and the odds worse for online gamblers... I hope not...

but if less people gamble due to having less disposable income... casinos are going to be affected and will want to make up their profits somehow...

[spearmaster]

Casinomeister has seen the live studios himself. And so have I.

The short answer is that, while it is entirely possible there is a technical problem, it is 100% certain that no cheating is going on. None of the staff have any clue how much is being bet on what.

As for "faked" video, what do you think the TV screen in the background is for? If you don't believe it, you can turn on your TV (if you happen to have that particular channel on) and see for yourself. And why do you think you have a chat screen - try saying "Hello" to the dealer and you can watch her type her response live - or maybe ask her to wave to the camera, or touch the tip of her nose...

Do remember that streaming video is subject to the idiosyncrasies of the Internet.

[GrandMaster]

Which is another odd thing I have noticed. Why are the minimum bets for live games often higher than they are for the computerized ones? The odds for both should be the same, so why make the minimum bet higher for the live version...

Live roulette is slower and the casino has to pay the dealer, which is more expensive than just running a computer.

[Rhyzz]

The Playtech live studios are based in the Phillipines aren't they? They don't have the best Internet connections to say the least, and you mention the 'flickering' is only on the wheel/ball?

Possibly a stream issue? If the ball and wheel are moving quickly then it's not going to look too good if there is a lack of bandwidth available at Playtech's side or if the Camera is a bit rubbish.

[funky_seagull]

As for "faked" video, what do you think the TV screen in the background is for? If you don't believe it, you can turn on your TV (if you happen to have that particular channel on) and see for yourself.

There isn't a TV screen in the background of live roulette or blackjack - only live baccarat has the tv screen in the background.

[funky_seagull]

Live roulette is slower and the casino has to pay the dealer, which is more expensive than just running a computer.

maybe... but over the course of an hour's play, the casino still makes a packet compared to the dealer's hourly wage, and not everyone places minimum bets on the table.

[BigJock]

Live roulette is slower and the casino has to pay the dealer, which is more expensive than just running a computer.

When running an online casino, especially live. You will have state of the art technology. Their feeds are hi tech. And I don't buy its slower because of this or that. Online casinos have known to CHEAT. We should stop trying to ration with causes..."Oh it's because of this", or "It's because of that". Why can't it be that this places CHEATS when large bets are on the line? If they can fix the out come of NBA, NFL, Boxing or even an election. Surely something simple as live roulette is a walk in the park. You know how many trends I've read over the years, when someone complain UB was rigged? And people would say "Oh, it's just because you play 10X as many hands...etc." Then will it's proven the nay sayers, wants to jump on the bandwagon and boycott UB.