Everest Casino - am I missing something or what?

[KasinoKing]

Yes but I recieved this message:

"Thank you for your inquiry. Your account has been permanently blocked
by our Operations Department. There will be no further debits and/or
credits posted to your credit card or your preferred payment method and
thus no winnings will be paid out.

The decision is final and we consider the matter closed."

This was after I sent a message about the id verification where they asked for copies of credit card and credit card statement which I don't have. And its weird since I deposited using neteller.
I got this message at everest and imperial btw, which I played short after each other.

Their T&C's say you can only claim one bonus across ALL GV casinos. You can probably 'get away with it' if there is some time between them, but if you claimed SUB's at both in a short period of time, my guess is that this is what has caused your problem.

If you think you have a genuine case of 'player abuse', don't forget this group are CM accredited - Pitch a Bitch!
That's what it's there for!

[Pred]

Yes I know. I am hoping to resolve this with the casino support. But if it doesn't work out I will do that.

And I think the rules were that you can claim 3 or 4 GV casino bonusses. At least thats what I thought. I didn't read about them only allowing 1 bonus on the whole network. But I'll check again.

But if that is the case they have no right whatsoever to keep my deposits..

[lauram]

I think max is on holidays. But you could always pab
http://www.casinomeister.com/problems.php
at least you will have a start on fighting this and max can read it when back.
I wish these casinos would get their act together. Seems more and more of them make it easier to deposit and then help us all if we win something cant get ahold of anyone of any answers back in emails or phone numbers that dont belong to them.

[shjcard]

Never played the Casino but have played Poker at this site. My opinion, for what it's worth, is that it has gone in the wrong direction with cash outs and lack of communication. That is why the players base at Poker is quite low.

[lauram]

Good luck with their rep on here i had attempted over and over to get a hold of anyone and no response. How i did finally get someone was i said i guess you leave me no choice you blocked one account and asked me to join your other casinos and i did and auto came a bonus wasnt like i asked for it then you locked me out. So email heading was close accounts. Soon as they got that from me there was some mail back and forth in the long run i just deleted casinos. As i said i dont mind id but copies of bank accounts and c2play just doesnt cut it for me.