Screwed up CS
I got my Cash Splash, and am in the UK and the new one for April was NOT on the website, even on the evening of April 1st, yet started on Monday supposedly. They are also running the notorious scratchcards again, CS often cock this up, and STILL owe me £5 from the last time.
This has now been overshadowed by a missing £50 deducted from my Neteller but never making it to my Ladbrokes account. This was on Sunday, and it is now Wednesday, and so far I cannot even get those idiots in CS to even ACCEPT THERE IS AN ISSUE, despite me sending a screenshot of my Neteller statement clearly showing the transaction having gone through.
I have escalated this to the rep, but they don't seem to come here very often, so I am not sure how this is going to turn out.
This is not just a one-off, this is CONSTANT COCK-UPS by them, and has been going on for 4 months, with no sign whatsoever that they give a monkey's about addressing these issues.
Why they are accredited here with these poor CS standards defeats me, this should be one of the criteria for accreditation. It is no good having a top brand, good management, etc, if the CS and player experience is so constantly bad.
I will not be bothering in April, as I cannot stomach any more screw-ups with the sheer length of time it takes for their CS to get a grip.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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