Bad checks issued by Bodog

[realwtfsup]

I was also issued a bad check by Bodog for $2500. They say there sending a new one by courier. Only thing they offered as an apology was a 10% bonus if I kept the $2500 in my Bodog account.

[maxd]

I've heard back from the Bodog rep as follows:

Hi Max,

Yes, unfortunately we did experience an issue with our cheque processor recently which resulted in a batch of cheques bouncing. I believe we've done everything we can to resolve player issues. It's always best for players to call or email Customer Service to resolve their particular case, where they will learn of the following:

1) Players can have the payout immediately reissued and bumped up to Check by Courier (free of charge). Some clients may have their payout reissued by another method, depending on their eComm eligibility.

2) NSF fees under $40 will covered without documentation, and we'll cover anything above that with documentation.

It's an unfortunate situation, we regret the impact this has had on our players and we believe we're doing what we can to resolve the situation fairly.

Regards,

Bodog Casino

[pevangel]

well another rogue in my opinion sorry if i am wrong but i don't think so, what a shame if they do this kind of thing, shame on you bodog.

so sorry for your trouble

pevangel

[winbig]

well another rogue in my opinion sorry if i am wrong but i don't think so, what a shame if they do this kind of thing, shame on you bodog.

so sorry for your trouble

pevangel

Playing devils advocate again -

How is it Bodog's fault that their processor had problems with checks?

They've already stated that they'll refund what players are out with proper documentation. How is that roguish?

With the current climate here in the USA, you can't expect miracles.

One thing that really strengthens Bodog's case here is the fact that it's ultimately up to the processor to tell Bodog if there's not enough funds in an account to process withdrawals...Both are at fault to an extent, but the processor is the one cutting the checks, not Bodog.

Sure, Bodog could switch processors, but, again, with the UIGEA, it's hard to find a good one.

[pevangel]

exactly switch processors i am sorry but if this happened in the past then does'nt that give them a hint to change their processor, i have no pity for them so sorry. but bodog wake up and smell the coffee. this poor player is paying for bodogs problem, sorry its not right.


pevangel

[RobWin]

Playing devils advocate again -

How is it Bodog's fault that their processor had problems with checks?

They've already stated that they'll refund what players are out with proper documentation. How is that roguish?

With the current climate here in the USA, you can't expect miracles.

One thing that really strengthens Bodog's case here is the fact that it's ultimately up to the processor to tell Bodog if there's not enough funds in an account to process withdrawals...Both are at fault to an extent, but the processor is the one cutting the checks, not Bodog.

Sure, Bodog could switch processors, but, again, with the UIGEA, it's hard to find a good one.

Ok, so I'll Play devils advocate on the flip side then....

You've got to admit though Win that it is a bit F*****g strange that they don't or won't mention why this happened...eg: Lack of funds, local bank would not accept check etc. etc.....TELL US WHY Bodog, that this happened ...the exact reason...and if the processor is at fault...then why...lack of funds or other....WHY ?

If I issue you a check and you can't cash it for whatever reason is this really anyones fault other than my own, or is it my accountants or bookkeepers fault because they actually wrote the check that I issued to you...should I not know what's going on with my own processor since they work for me just like the processor that works for Bodog...I don't think that Bodog works for the processor do they ?

[bryand]

You've got to admit though Win that it is a bit F*****g strange that they don't or won't mention why this happened...eg: Lack of funds, local bank would not accept check etc. etc.....TELL US WHY Bodog, that this happened ...the exact reason...and if the processor is at fault...then why...lack of funds or other....WHY ?

For what its worth, I know from personal experience that the same thing happened to a well funded and respected MG group about 3 years ago. They never told me specifics of the problem.

[winbig]

If I issue you a check and you can't cash it for whatever reason is this really anyones fault other than my own, or is it my accountants or bookkeepers fault because they actually wrote the check that I issued to you

IMO, the processor is ultimately responsible for this. Sure, it's up to Bodog to know whether or not funds are available, but if the processor still cuts the check, knowing there aren't enough funds in the account they're writing the check on, then yes, it's their fault. In the end, they're the ones writing the checks, not Bodog. Yes, it's Bodog's fault for not having enough money in the account, but it's the processors responsibility to alert Bodog of this problem before they write the check.


The processor is told what checks to write, and for how much...they should know how much is in that account at any given time, which obviously isn't true in this case. Piss-poor management on both ends if you ask me - Bodog, for not keeping enough money in the account, and the processor for writing checks, either knowing full well that there's not enough cash to cover it, or by simply writing the checks not knowing the balance in the account at the time they're written.


@pevangel:

exactly switch processors

That's easier said than done these days. I'm sure there are very few processors out there that can both handle the volume of payments that Bodog generates, and will still process gaming transactions to Americans.

i am sorry but if this happened in the past then does'nt that give them a hint to change their processor, i have no pity for them so sorry. but bodog wake up and smell the coffee. this poor player is paying for bodogs problem, sorry its not right.

Bodog has already stated they will reimburse players every penny they are out, with proper documentation. This, however, still doesn't make it right, and the players that wrote checks against the money from Bodog will forever have a mark on their record showing that they bounced checks

[yameater]

The beef I have with them right now is that they have NOT covered my $600.00+ ( yes, that's right, $600.00+) in overdraft fees even though I jpegged the bank statement to them the day after all the transactions started hitting my account. E-Commerce claimed it was not legible which is not true at all. I opened it up to check and had no problem seeing that figure on my statement. They have been quite subdued in their apologies also, and it has been 10 days since they said they would issue the remainder of my payment. To top things off, I found out today that FedEx said ithe sender did not put the apt. # on the address, so I have to go pick it up from my local FedEx office. Bodog has gotten the address right with the last few checks, so this is strange. I'm just not happy with them and will not play there anymore. To each their own, and I would not criticize anyone who continues to play there, but I still think it is the casino's responsibility to choose processors on the up and up.

[pacers31]

Agreed yameater, it is ultimately the responsibility of the casino. And here is another good one. If some places can ACH payments in the USA for amounts over $2500, why not for lesser amounts???? That to me is the great cosmic question to be answered. Hell, I could probably get a check from the moon in faster time than 3-4 weeks!!