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I sent an email about this thread and another thread in the complaints section to an affiliate manager of LuckyAce, who offered me to work with them. I hope to hear her reply soon.
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777 Online Gambling |
| The Following User Says Thank You to aksana For This Useful Post: | ||
roeltjek (30th January 2008) | ||
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Let's not jump to conclusions. We haven't heard both sides of the story yet.
Max and I will be checking into this. Give us some slack since this particular casino does not have a rep in the forum.
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| The Following User Says Thank You to Casinomeister For This Useful Post: | ||
SlotMonster (30th January 2008) | ||
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Quote:
As a follow up to their letter - Dear Sir / Madam, Please could you inform me of why you think i have 'abused the bonus policy'. I have checked all the t&c's i can find on your site and i have not contravened anything as far as i can see. If you could be specific as to what i have done that strips me of $200 or so bonus and $30 or so from non-bonus play! Otherwise can you direct me to someone who can answer my questions. Many thanks Mr Shocked It occurred to me that, not only are they keeping the $200 bonus, they've also nicked the $30ish that I made when I returned a day or so later and undid the withdrawal to play a bit more! Anyway, looks like this thread has been thoroughly split into two - http://www.casinomeister.com/forums/...ecasino-2.html - I think Max wants more people to be PaBing! |
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Not necessarily, after all it's more work for me.
![]() My reason for suggesting the PAB process is usually to address a specific player's complaint. If you have a thread where a dozen players are jumping in and out of the thread saying "me too! me too!" it's virtually impossible to get the casino to look at a single, focused issue. On the other hand if we have a PAB it's for a specific player with details and history that's something you can take to the casino and ask them to look at. So, recommending the PAB is simply a pragmatic step we need to take in order to begin the process of addressing a specific player's issue.
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| The Following User Says Thank You to maxd For This Useful Post: | ||
peteyweestro (5th February 2008) | ||
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Update to my situation, they have emailed me again to say my withdrawal will now be processed, not clear if this includes bonus. Note I had threatened them with the GRA, so this seems to be the way to go. Get your threats sent now if you havent already!
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