Luckyacecasino and Luckyacepoker

[winna12]

Im in exact situation,sent docs waited 5 days then had to re-submit,waited another 5 days no reply,ive been on phone but no joy.

[winna12]

Originally Posted by winna12

Im in exact situation,sent docs waited 5 days then had to re-submit,waited another 5 days no reply,ive been on phone but no joy.

Dear XXXXXX,

This is Henry M. from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd.

Cassava Enterprises manage operational services for LuckyAceCasino.com.

I am writing to you with regards to your recent email concerning your account with username “XXXXXXX” and the documents supplied.

Please note that we have further reviewed your account and believe that you have been abusing our bonus policy.

As stated in our Terms and Conditions, in the event of such abuse, we reserve the right to discontinue the member's account. As such your membership has been discontinued.

Arrangements have been made to return your initial deposit.

Please refrain from opening further accounts with any site operated by us as these also will be blocked and any deposits liable to be forfeited.

Regards,

Henry M

Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net


They have denied me the $184 winnings,what is the best course of action now??what if i had lost my deposit?yes i did have 888 account but not used for years,i read that it was ok to open acc with luckyace+others have emails from cs stating this.this operation is a rouge

[Shocked]

That's not good =( From the thread on the other board it looks as if they just don't like people making money from their sign up bonus which is just bonkers. Have you contacted them about how you were supposedly abusing the bonus?

[winna12]

Originally Posted by Shocked

That's not good =( From the thread on the other board it looks as if they just don't like people making money from their sign up bonus which is just bonkers. Have you contacted them about how you were supposedly abusing the bonus?

just spoke to lee from cs and he confirmed it was ok to have 888 account and luckyace,he read the email i received and aggreed with me that no explanation was given,my 888 account which i havent used for years was fine the last time i used it,lee is going to try and find out WHY i have had my winnings denied,i opened this acc and it was locked day after,it has taken 9 days to get this news after submitting my id documents.

[Shocked]

You could try the 888 rep on here too - she replied quite quickly when I sent a message last week, albeit only to say that she'd passed on the message.

[tsj]

I've just been directed here from my thread... but it seems to me like they are stealing monies from winners.

http://www.casinomeister.com/forums/...acecasino.html

[roeltjek]

same here, played a few hours bj with $350 winnings and then a bit roulette and slots. Then made a cashout and recieved a email for documents the same day. After a day i recieved an email that my documents were not acceptable so i resend them in another format. After 5 days i recieved the same email about bonus abuse as above. I played with bets variating from 1 to 30 so i don't get the point. The have to be rogue, thats my point!

[PaulG]

I've wagered $284 out of the $4000 (down $16) I need to clear the bonus and my account has been locked. They are asking for ID again, even though I'd given ID at 888.com. Lots of stalling going on.

I have chat logs showing that I can have accounts at bothsites.

[lots0]

i count five different complaints about this group...

For such a new group this must be a record.

[SlotMonster]

Put 'em in "Rogue" section!