3dice--support issue

[drk]

Hi guys

don't if it's just me or just the weekend but this what happened..

won about 2.8k in slots at 3dice, it was Thursday.

left them on withdrawl and i went to sleep.

I was pretty sure to find them on friday morning on my nteller but no money.

So i did contact the live chat and Anna told me no bob or enzo was round.. ok no problem they'r cool and i did wait.

Saturday still no money.. i did email payments@3dice.com but no answer..

in the meantime i started reduce my withdrawl and playing and guess what.. no bonus no win just going down.

So i quit and left about 2k to withdral.

Saturday night i started play agian (casue still no money in neteller).

I played like 2k in supersuits, at 6euro a shot... had 1 ONE bonus round for about 200 and lost them all... ok it's game.

After 10 min i received a mail from BOB apologising for the delay for processing withdrawl ( they had busy low people weekend) LOL.

What should i think?

[jas2587]

Well IMO I think once you make a withdraw

leave it never reverse

3Dice has always has the weekends off just like most

other casino's

You cant blame them for your itchy fingers of wanting to play

your ? what should ya think
you was smart enough to do a withdraw
you should have uninstalled the casino
only You are to blame
course this is my thoughts

Cindy

[drk]

Well IMO I think once you make a withdraw

leave it never reverse

3Dice has always has the weekends off just like most

other casino's

You cant blame them for your itchy fingers of wanting to play

your ? what should ya think
you was smart enough to do a withdraw
you should have uninstalled the casino
only You are to blame
course this is my thoughts

Cindy

Agree 100%

i blame myself.

But the mail after 10 min i lost all c'mon!

[winbig]

Agree 100%

i blame myself.

But the mail after 10 min i lost all c'mon!

Not sure what to say on this....

I requested a WD late last night, and I woke up to an email letting me know that it was already processed...

[jas2587]

Agree 100%

i blame myself.

But the mail after 10 min i lost all c'mon!

could all be timing
I mean I live in the USA they are on a complete diff
time frame then I am if I am right it is Monday am in Aus land
But I could be wrong on that

Hey I am sorry you lost
I deposited there yesterday an lost
but you can bet if Ida won an did a withdraw
no way was i goin back an reversing it

I am sorry you lost better luck next time

Cindy

[tim5ny]

If you win again, then ask them to flush the withdrawl and make it non-reversable. Did you ask Anna to do that?

I can see reversing some of it.. but 2,800.00 is quite alot of reversing.

[handkey]

Make a withdraw and Break your computer.

It's Worth~~

[jod5413]

Drk,

I do not gamble on line anymore, too tough in the US for me.

I do think you were just trying to vent a little here. And, in all honesty, I do not believe anyone here or elsewhere that gambles has not been in the same boat as you. I am sorry for your losing, it really does suck. It is hard to show restraint when your luck is going so well, no?

From talking to Enzo myself, and listening to all the others here, I would suspect just a glitch, or poor timing, or whatever, but still, it really does suck to lose it all back.

Hopefully, your next WD will go faster and more smoothly. Then you can only put back in what you want to gamble with and buy yourself "presents" with the rest!!

Give 3 Dice another shot, seems like you have a better chance of winning big there again as any other place now. They have shown nothing but honesty and an true care and regard for their "customers".

Better luck with the communications next time, Drk!!!

Jod

[vinylweatherman]

Enzo has often shown a willingness to learn from these problems, unlike some casino operators.
The problem here seems to be the lack of information available to the player, coupled with him taking out the frustration on the slots.
This could be addressed by having a "news" page that shows in the casino when logging on, which could give messages when there are problems with the usual smooth running of the casino. In this case, a notice could have advised players that due to less people than expected on duty, withdrawals would be delayed a little by (put how long, roughly, here).
The "flush" option is not always known about by players. Different casinos have different rules, ranging from "no flush even for the Queen", to a policy of automatic flushing if the player requests their account to be configured this way.
One possible way to address this would be to have a "flush now please" button presented to the player after a withdrawal has been completed. This could either flush automatically, or alert support to the request.
A flush facility does really help where players have these "itchy mouse fingers" and cannot leave a reversible withdrawal alone.
I very rarely reverse a withdrawal, only doing so if playinga wager tournament and I am VERY close to a major prize upgrade if I continue. Where I am likely to be tempted, I request a flush from support, and with Casino Action I flush it myself (Instant Neteller payments).

[retlaw]

This is not about a withdrawal but about the poor support of this casino.
After reading so much positive about them, I wanted to give it a try.

Got an error message when I created an account.
Wrote an e-mail to their support and they answered me 18 hours later.
The answer was that they cannot serve players in my country.

No problem for me , with such a poor support, I am no longer interested.
I am used to play at casino's with a better customer service.