3dice--support issue

[drk]

Hi guys

don't if it's just me or just the weekend but this what happened..

won about 2.8k in slots at 3dice, it was Thursday.

left them on withdrawl and i went to sleep.

I was pretty sure to find them on friday morning on my nteller but no money.

So i did contact the live chat and Anna told me no bob or enzo was round.. ok no problem they'r cool and i did wait.

Saturday still no money.. i did email [email protected] but no answer..

in the meantime i started reduce my withdrawl and playing and guess what.. no bonus no win just going down.

So i quit and left about 2k to withdral.

Saturday night i started play agian (casue still no money in neteller).

I played like 2k in supersuits, at 6euro a shot... had 1 ONE bonus round for about 200 and lost them all... ok it's game.

After 10 min i received a mail from BOB apologising for the delay for processing withdrawl ( they had busy low people weekend) LOL.

What should i think?

 

[jas2587]

Well IMO I think once you make a withdraw

leave it never reverse

3Dice has always has the weekends off just like most

other casino's

You cant blame them for your itchy fingers of wanting to play

your ? what should ya think
you was smart enough to do a withdraw
you should have uninstalled the casino
only You are to blame
course this is my thoughts

Cindy

 

[drk]

Well IMO I think once you make a withdraw

leave it never reverse

3Dice has always has the weekends off just like most

other casino's

You cant blame them for your itchy fingers of wanting to play

your ? what should ya think
you was smart enough to do a withdraw
you should have uninstalled the casino
only You are to blame
course this is my thoughts

Cindy

Agree 100%

i blame myself.

But the mail after 10 min i lost all c'mon!

 

[winbig]

Agree 100%

i blame myself.

But the mail after 10 min i lost all c'mon!

Not sure what to say on this....

I requested a WD late last night, and I woke up to an email letting me know that it was already processed...

 

[jas2587]

Agree 100%

i blame myself.

But the mail after 10 min i lost all c'mon!

could all be timing
I mean I live in the USA they are on a complete diff
time frame then I am if I am right it is Monday am in Aus land
But I could be wrong on that

Hey I am sorry you lost
I deposited there yesterday an lost
but you can bet if Ida won an did a withdraw
no way was i goin back an reversing it

I am sorry you lost better luck next time

Cindy

 

[tim5ny]

If you win again, then ask them to flush the withdrawl and make it non-reversable. Did you ask Anna to do that?

I can see reversing some of it.. but 2,800.00 is quite alot of reversing.

 

[handkey]

Make a withdraw and Break your computer.

It's Worth~~

 

[jod5413]

Drk,

I do not gamble on line anymore, too tough in the US for me.

I do think you were just trying to vent a little here. And, in all honesty, I do not believe anyone here or elsewhere that gambles has not been in the same boat as you. I am sorry for your losing, it really does suck. It is hard to show restraint when your luck is going so well, no?

From talking to Enzo myself, and listening to all the others here, I would suspect just a glitch, or poor timing, or whatever, but still, it really does suck to lose it all back.

Hopefully, your next WD will go faster and more smoothly. Then you can only put back in what you want to gamble with and buy yourself "presents" with the rest!!

Give 3 Dice another shot, seems like you have a better chance of winning big there again as any other place now. They have shown nothing but honesty and an true care and regard for their "customers".

Better luck with the communications next time, Drk!!!

Jod

 

[vinylweatherman]

Enzo has often shown a willingness to learn from these problems, unlike some casino operators.
The problem here seems to be the lack of information available to the player, coupled with him taking out the frustration on the slots.
This could be addressed by having a "news" page that shows in the casino when logging on, which could give messages when there are problems with the usual smooth running of the casino. In this case, a notice could have advised players that due to less people than expected on duty, withdrawals would be delayed a little by (put how long, roughly, here).
The "flush" option is not always known about by players. Different casinos have different rules, ranging from "no flush even for the Queen", to a policy of automatic flushing if the player requests their account to be configured this way.
One possible way to address this would be to have a "flush now please" button presented to the player after a withdrawal has been completed. This could either flush automatically, or alert support to the request.
A flush facility does really help where players have these "itchy mouse fingers" and cannot leave a reversible withdrawal alone.
I very rarely reverse a withdrawal, only doing so if playinga wager tournament and I am VERY close to a major prize upgrade if I continue. Where I am likely to be tempted, I request a flush from support, and with Casino Action I flush it myself (Instant Neteller payments).

 

[retlaw]

3dice poor support

This is not about a withdrawal but about the poor support of this casino.
After reading so much positive about them, I wanted to give it a try.

Got an error message when I created an account.
Wrote an e-mail to their support and they answered me 18 hours later.
The answer was that they cannot serve players in my country.

No problem for me , with such a poor support, I am no longer interested.
I am used to play at casino's with a better customer service.

 

[jas2587]

oh get real you are just upset
that they dont serve your country
3Dice does have the best support
around you wont find any better
anywhere else

Cindy

 

[prindi]

Get Real Drk

Ya know, I read this post and I have to just laugh. Yes, I don't have the luxury of Neteller because I live in the wrong country. But that doesn't take away the fact that you blaming someone or some entity on your own shortcomings. I am a strict micro girl. Microgaming, microwave, etc. lol..I do not do well with casinos that do not flush. I do even worse at casinos that do flush but will still reverse for me. It NEVER occurred to me to blame the casino on my weakness of not being able to stop. And trust me! I am the weakest link in this case. So drk, tell me, who are you really mad at? Yourself? Or are you truly in the dark here and mad at the casino? Did this casino somehow compensate you for the fact that you had to wait an eternity oops..I mean a few days for your cashout?

 

[KasinoKing]

Playing Devils advocate here, I do think this was a pretty poor show by the casino.
I'm sure we can all understands drk's frustration & actions, but it's all too easy to blame him on this particular occasion.

The 3Dice website says Neteller withdrawals are instant, full stop.
Not "they are only instant if Bob or Enzo are around, and not available at the weekend".
Withdrawals are either instant or they are not - if not instant 24 hours a day, 7 days a week then the casino should make this clear on their site.
Just my 2c.

 

[3Dice]

The 3Dice website says Neteller withdrawals are instant, full stop.
Not "they are only instant if Bob or Enzo are around, and not available at the weekend".
Withdrawals are either instant or they are not - if not instant 24 hours a day, 7 days a week then the casino should make this clear on their site.
Just my 2c.

Hi All,

Instant withdrawals at 3Dice are executed without human intervention, 24h/day and 7 days/week all year round. Less than 5% of the withdrawals to instant processors are not executed instantly but flagged by the system for human verification.(as explained in another post). There are a number of reasons why this can happen, including security, fraud prevention, or in Drk's case an 7k+ withdraw earlier this week which put him over the auto-limit. Most of the assisted withdraws are still processed within 24hrs.

Dealing with a local flu outbreak we were indeed understaffed over the weekend, which induced an extra waiting period on a handfull of withdrawals. These players have however all received an apology and a (more than adequate) comp for the extra waiting caused entirely on our side. (The fact that Drk received his email and comp only 10 mins after his reverse is unfortunate .. unlucky timing.)

The 'instant' description is accurate for 95% of the neteller (and mb, Click2pay ..) withdrawals, although I will make sure that a footnote gets added that explains that some withdrawals will be subject to stricter human verification.

Kindest regards,

Enzo

 

[drk]

Hi All,

Instant withdrawals at 3Dice are executed without human intervention, 24h/day and 7 days/week all year round. Less than 5% of the withdrawals to instant processors are not executed instantly but flagged by the system for human verification.(as explained in another post). There are a number of reasons why this can happen, including security, fraud prevention, or in Drk's case an 7k+ withdraw earlier this week which put him over the auto-limit. Most of the assisted withdraws are still processed within 24hrs.

Dealing with a local flu outbreak we were indeed understaffed over the weekend, which induced an extra waiting period on a handfull of withdrawals. These players have however all received an apology and a (more than adequate) comp for the extra waiting caused entirely on our side. (The fact that Drk received his email and comp only 10 mins after his reverse is unfortunate .. unlucky timing.)

The 'instant' description is accurate for 95% of the neteller (and mb, Click2pay ..) withdrawals, although I will make sure that a footnote gets added that explains that some withdrawals will be subject to stricter human verification.

Kindest regards,

Enzo

yea a wonderful 75 bonus for 2800.

 

[tim5ny]

yea a wonderful 75 bonus for 2800.

A 75. bonus to compensate for your lack of self control is about what it amounts to. You had a huge withdrawl earlier in the week which you failed to mention... and then you have more luck again later in the week and blow it all back because of greed and slot-fever. Anyone who sits there and spins the slot machine at 6.00/spin deserves to lose it all. You could've reversed 300.00 and played like a human and it would've lasted long enough to get the rest of it processed. Then you would've been up 2,500.00, plus the 7K or so from earlier in the week. 3Dice gave you the bonus out of the kindness of their hearts, not because they did anything wrong or shady.

 

[teddiec]

3dice

hi retlaw
Im sorry you arent able to play at 3dice - really sorry, because those of us that do play there tend to put the customer service right up at the top of the list.
I've yet to have any issue that hasnt been resolved in a timely manner.

drk: Ouch! Sorry that happened, i've sure been there! It is a bit quieter on the weekends at 3dice but all my cashouts during the week have been almost instant. I hope it goes better next time : )

 

[winbig]

A 75. bonus to compensate for your lack of self control is about what it amounts to. You had a huge withdrawl earlier in the week which you failed to mention... and then you have more luck again later in the week and blow it all back because of greed and slot-fever. Anyone who sits there and spins the slot machine at 6.00/spin deserves to lose it all. You could've reversed 300.00 and played like a human and it would've lasted long enough to get the rest of it processed. Then you would've been up 2,500.00, plus the 7K or so from earlier in the week. 3Dice gave you the bonus out of the kindness of their hearts, not because they did anything wrong or shady.

I have to agree except for the "deserves to lose it all". Nobody deserves it. They're just asking to lose it all, but not deserving

They also didn't have to give you a penny. I'll bet that $75 bonus has no WR as well...

Could you imagine if this was at Virtual? The only thing they'd do is offer you a bonus on your next deposit.

 

[babs]

3d dice

I have been a guest here and browsing the forume for a while and playing at 3dice myself, I wanted to share myopinion on this...
First off I feel that if you really wanted to save your money that you won then you would have taken every mesurement in doing so. For example, you could have asked Anna to take away your privileges of withrawling any money out, or you could have asked a friend to change your password so that way you could not go near your winnings.
I had won 2,000 from 3d dice and the first thing I did was to contact live support (and yes this was a weekend), and I spoke to Anna and told her to do whatever she had to do to get it out of my reach. And she did.
I feel that it was wrong for you to think this was 3d dices fault when in fact you should take responsiblty fo your own actions. 3d dice did not make you play your winnings, that was your choice. I also feel that Enzo went out of his way to make sure that you received all of your comps and lets not forget the 75 bucks he gave you because you had to wait for your withdrawl.
So mabye next time you win, you will do what it takes on your part to make sure you dont have sticky fingers and contiue to play.
3d dice is a great place to play and to have fun. The staff there is great, they are there for us and they care, and they go that extra mile to make this a fun site to play. So I feel you need to think about your own actions and maybe tell Enzo THANK YOU for a great place to play. After all if it wasnt for Enzo and 3dice, there would have been no winnings at all. So I would look at this as being a winner and playing at a site that is there for the customer.
Thank you 3d dice for a wonderful place to call home.
Babs

 

[Trollet]

Hi!
First of all, WTG on you winnings and so sorry that you lost some of them.

And how terrible....3Dice staff got the flu...they wont be able to spoil us like thay alwas do.....
cause thats what its all about.

Thay are so great at what they do, they have fast withdrawals, wonderful support, thay listen to customers and do whatever they can to keep us happy. And most of all, they take time to answer everything!!!

If you find any casino like that any where, please let me know.

((((HUGS))) Trollet

 

[pacers31]

I sure hope that the withdrawls with 3Dice go as smoothly as everyone says if I ever get to cash out anything. The games are brutal and my nearly $500 this weekend sure flew out of my hand! 3Dice games are harder than chinese arithmetic to win at. I like all the positive press about them, but my cash went as fast if not faster than at the MGs lately. Sorry Enzo, but I don't know that I can play anymore with rotten results like this. I'm not questioning anyones integrity, just stating that the games seem repressively stingey for the investment. Sorry to sound like a sore loser, but just my input from this past weekends experience.

 

[kakata]

Im not a soreloser either, but...............toooooooo many kudos all at once make a stripper become a world best top model............
Cmon guys 2 hours no free spins...........
Yes I know,a lot of winner screenshot,where is Trollet?????????
......what about losing screenshots never posted.
3% winners????????????? maybe .
Nice guys at the CS ohhhhhhhh yes...............still 2 hours no free spins every other day.............nice CS though.
Tomorrow I will have a nice CS for dinner.

 

[tim5ny]

You're funny Kakata!

 

[retlaw]

oh get real you are just upset
that they dont serve your country
3Dice does have the best support
around you wont find any better
anywhere else

Cindy

Yes, great support.18 hours to reply to a simple e-mail.
Try 32Red and you will know what good support means.

 

[ugaboga]

I have to also add, that I wasn't too pleased with 3dice's support.

Approximately 6 weeks ago, I downloaded the software and registered with 3dice.

Upon registering, I attempted to make a deposit via neteller and received a weird error message that my account was limited to deposits of 0.000091 (or some number along those lines), after receiving this error, I proceeded to talk with the livechat rep. He had no idea what the issue was and said that he had forwarded it to the technical department and that I would receive a reply via e-mail, the reply never came.....

 

[hippo925]

I sure hope that the withdrawls with 3Dice go as smoothly as everyone says if I ever get to cash out anything. The games are brutal and my nearly $500 this weekend sure flew out of my hand! 3Dice games are harder than chinese arithmetic to win at. I like all the positive press about them, but my cash went as fast if not faster than at the MGs lately. Sorry Enzo, but I don't know that I can play anymore with rotten results like this. I'm not questioning anyones integrity, just stating that the games seem repressively stingey for the investment. Sorry to sound like a sore loser, but just my input from this past weekends experience.

Enzo, i'm also sorry, but after removing my deposit limits (thanks for adhering to the cool off period), i don't think i can play at 3dice anymore either. $750 betting .60 cents gone in a flash, c'mon!!! (though i admit, the last $20 of the $750, i raised my bet to $1.80) i seriously feel sorry for anyone who bets more than .50 or .60 cents because what awaits them is most likely going to be very scary. i appreciate the fact that i got some great and unbelievable hits when i first started playing, but i've lost thousands now in an endless losing streak. i don't think many players will tolerate that for too long. it's no fun losing so quickly with no enjoyment so one person out of 100 gets a decent hit that he will lose back in another scary losing streak of no bonus spins where everything lines up except one reel.

enzo, i am one of 3dice's biggest fans but i'm no longer willing to spend $500 at a time to play a couple of hours (if i'm lucky) when i used to be able to play a fair amount on smaller deposits. you guys are the best in terms of service, but do something about these games. what happened to squirrel pike's? used to be much lower variance, now it plays for me like supersuits. the virtual reels on medieval moolah and squirrel's pike are way too ridiculous to take seriously after a while (unless you let us all play the reels right to left, we'd all be rich )

also, since we know what the odds of hitting the bonuses are, how about special prizes for players who do the near impossible by NOT getting bonuses forever....people deserve something for doing that 1 in 1000 or 1 in 10000 no bonus streak.

maybe i'm just venting because i just lost ANOTHER $750 betting .60 cents, but..... maybe.... i'm feeling the frustration that a lot of other players are having and WILL have that maybe you can address in the future with the new games and even redesign of the old ones.

and the tournaments? $50 prizes, $20 prizes? i've lost thousands, i'm sure others have too. and after losing a bunch real quick, the last thing i want to do is grind it out for hours to win $20.

phew! now to be fair.... Enzo, you really are the best manager out there and you've gone out of your way for me and others to make sure we were having a good time. the rest of the 3dice staff are, of course, all great as well. so i hope you see this as constructive critism of the software rather than just another complaint by a "sore loser." after all, you need to be kept on your toes as well.

 

[pacers31]

I tend to agree with hippo. Enzo, you seem to be at the top of your game as a casino rep., and we all appreciate that. But.... the game play of late makes RTG and MG look generous. I really do like the way you run your operation with the exception of the "dry spells" involved with the games. I'll be on the lookout for special offers or incentives to induce me to continue playing, so, as the saying goes....make me an offer I can't refuse! I hear so many good things about your quick payout times, but with the terrible action on your games, I would expect that anyone that is fortunate enough to cash out gets immediate attention. After all, with relatively few winners, you should be able to stay right on top of the withdrawls. Take this for what it's worth, I am new to your site and already have dropped alot of coin.

 

[ugaboga]

I have to also add, that I wasn't too pleased with 3dice's support.

Approximately 6 weeks ago, I downloaded the software and registered with 3dice.

Upon registering, I attempted to make a deposit via neteller and received a weird error message that my account was limited to deposits of 0.000091 (or some number along those lines), after receiving this error, I proceeded to talk with the livechat rep. He had no idea what the issue was and said that he had forwarded it to the technical department and that I would receive a reply via e-mail, the reply never came.....

Promptly resolved by Enzo now, thanks

 

[Trollet]

Hi all!
I play at 3dice alot.....because i love that place.
And now i have to say a few things.

First of all....they do have a great support. The best you can find if you ask me. (This thread was about 3dice support so im gonna say that again )

Sec....you cant blame the casino if you dont have good luck.
I know its not fun to lose, god knows i done that to, but im old enough to know that im gambling... and i know, that you all know, what that means....you might win...but you might lose to..


I have played at many online casinos, but non of them has given me so much fun as 3Dice... and that is in more ways than one....

I wish you all the best of luck, and hope to see you in chat some day

((((HUGS)))) Trollet

 

[teddiec]

Customer Service

I completely agree with you Trollet - it's hard to see anyone argue the level of customer service here, and harder still to keep seeing a thread titled 'crap support' when so many of us have first hand positive experiences..

 

[3Dice]

Hi Guys,

I have contacted most everyone in this thread via pm or email, and I hope that everyone involved takes the opportunity to allow us to demonstrate our support in the bad luck scenario. 3Dice offers a wide range of options for players to get in touch with our support, including the unique in-casino chat, live support, telephone support, email, pm's at our forum or pm's here, all of which would have allowed us to give you the personal level of support you deserve. (and all of which would've allowed us to respond faster, and possibly cut down on the frustrations caused by a losing session)

Of course it is possible to lose at 3Dice - and obviously losing sessions are substantially less fun than winning ones. There is no way for us - or anyone for that matter - to guarantee luck; but we can guarantee good service ! At the end of the day you can win or lose anywhere and so the question really becomes what the casino does when you win - and what they do when you lose. We pride ourselves with the personal way we handle support and I hope all of you take the opportunity to use this service which is always available !

When it comes to new slots, we are trying to incorporate as much of the player suggestions we possibly can. As our range of games grows, lower variance slot machines will also be available (although I have to stress that high variance is in the interest of the player .. ).

Hippo, Pacers, Kakata, we value your play and support as much as that of anyone else, and I honestly regret it every time I see a profile with an unlucky run. I do hope you take the opportunity to get back to me so that we can see what can be done !

Kindest regards,

Enzo

p.s. - perhaps the tilte "I lost at 3Dice" would be more appropriate.

 

[hippo925]

hi trollet!!!!

really couldn't agree with you more. the only reason i deposit again and again is because i love the staff at 3dice and i know sooner or later we all will get that big hit at 3dice....but what if that hit never comes again? then the enjoyment factor is gone and all you have is "i can't believe i lost that much that fast.... " or "i can't believe i didn't get a bonus in xxx spins"

all i'm saying is maybe the games need to be tweaked just a little or comps need to be earned faster to make up for those streaks.

(hey trollet, i was in the chat when you guest hosted a while back(great job by the way), i thought maybe you also had a really bad run and knowing how much you bet, i thought Enzo was forcing you to work off your losses!!!, lol, j/k)

for people wondering about the customer service....geez, we can't say enough!!! they are the best bunch of people and i would recommend everyone to try 3dice just for that fact alone, and to chat with anna, lance, or ron is always just a pleasure. (they are clones of enzo )

teddiec, i agree, it kinda bugs me also that this thread has that title.

oops......i just realized that enzo posted before i could post this one. does this guy never rest? just amazing

 

[mysticjoz]

Hi!
First of all, WTG on you winnings and so sorry that you lost some of them.

And how terrible....3Dice staff got the flu...they wont be able to spoil us like thay alwas do.....
cause thats what its all about.

Thay are so great at what they do, they have fast withdrawals, wonderful support, thay listen to customers and do whatever they can to keep us happy. And most of all, they take time to answer everything!!!

If you find any casino like that any where, please let me know.

((((HUGS))) Trollet

I am in complete agreement here. However I will add my two cents on this one.
IMHO.. If you want your winnings, DON'T reverse a cashout! It's plain and simple. 3Dice ARE human! So they got sick. I do know first hand that there are far and few other casino's who instantaniously handle, one on one customer requests, problems, cashouts...etc! we are all treated pretty much like royalty there! But to blame them for your "obsession" is out of line (thats my opinion.) They have some of the lowest rolling slots, I can't imagine how much you were betting to lose it that fast!
A $75 Bonus! I would be thankful to get that if I wasn't able to control my gambling! Which is what it all boils down to ... IF you could control your gambling... #1) you wouldn't have continually reversed a cashout because you were Impatient! #2) You would have taken a break here or there or even lowered your bet. #3) you could have easily bought yourself some Tourney credits with some of a reversal and played in Tourney mode. #4) PICK UP the phone! they do have an 800 number and have always answered (the one time I needed to call they did!)
To me it's black and white... I hope everyone at 3dice is feeling better!

 

[The Dude]

Admin note: thread name change

Changed "crap support" to "support issue" to reflect something more objective. Please read this thread that serves as a guideline on how you should name the threads you initiate (specifically complaints)
https://www.casinomeister.com/forums/threads/posters-a-note-about-thread-titles.10951/

Thanks!

 

[kakata]

after my post Ive received a nice comp and along with it one more hour of spinless session.
Thanks 3 dice

 

[tim5ny]

after my post Ive received a nice comp and along with it one more hour of spinless session.
Thanks 3 dice

Geez Kakata!

I have alot of losing sessions too.. but to bring a negative slant on the casino every time you lose is not right. You know i like you, and I think I've made that clear, but the house will always have an edge, and that's something we deal with. Everyone has more losses than wins... and I am proof, but I've had more bad luck with RTG and MG for years without questioning the software. With 3dice I can truly say I've had more cash-outs than anywhere else. I have many losing sessions also.. but when I win.. the check is there in 3-4 working days... and I can bet my life on it. I can only play where I feel confident in the management.. and with 3Dice there are no games and no hassles. I'll continue to make them my primary choice.. win or lose. I don't know what else to tell you. We all lose! More than we win... we lose!

 

[winbig]

I just checked my entire transaction history, and I guess I'm the oddball here.

I've made $600 in deposits since September, and have cashed out a total of $1400....

 

[kakata]

Sorry Guys
I wont post anymore about 3 dice...is that what you want.?
I know we all lose more than win..........where is the win tho among the losing session?
I couldnt find it.
If you get paid thats the least we expect from a casino, otherwise we wouldnt be here talking about em.right?
Now ( my case ) if every friggin time Im up 100 bux I do get 3000000000 spins without a feature....I assume this is a lose lose situation.
Now when I lose Im upset and vent about it.......
Idiots, in my opinion are happy when they lose......they are idiots thou.....Im not.
From now on everytime I lose I will post how Great casinos are..........I love em taking my money.......Im going to send a dinner invitations to all theyr staff for being so nice to me taking my money withouth hurting me fisically................its that okay?
I just lost another deposit...and start fillin up the invitations.

winbig I checked my transaction history too Ive made 600 in deposits since 2 pm today.
I forgot to tell you guys.......the only time "I won" was by mistake.I went to play 3 card poker and I thought those 25 chips were 25c. so I bet 75 c. according to my believe and on my very first hand I hit 3 4 5 diamond which paid 2000.
That was my only win.........it was long ago.

 

[SlotsWizard]

I went to play 3 card poker and I thought those 25 chips were 25c. so I bet 75 c. according to my believe and on my very first hand I hit 3 4 5 diamond which paid 2000.

That's the kind of mistake I'd like to make!

 

[lovetogamble]

.........it was long ago.

.......and far away

I have to agree with what you say. I won once there and nothing since. So I don't play nothing but their tourneys now and can't win on them either!

 

[drk]

well i did play again (ofc) and my withdral has been paid in daytime.

for who says aboyt 75... in FL i always got 20% back of my deposits.. so not so big.

didn't know about the option "anna pls make my withdralw no reverseble", maybe cause no one in casino never told me.

in all this the funniest part is enzo never emailed or pm me.

the complain was just for the 75 bonus just 10 min after all lost.. but maybe it's a just .. casualty?

 

[hippo925]

I just checked my entire transaction history, and I guess I'm the oddball here.

I've made $600 in deposits since September, and have cashed out a total of $1400....

actually, to be really honest.... i've never had as many cashouts anywhere else more than 3dice. but that means the losing streaks can hit you pretty hard. i wonder if we are just being spoiled too much? up a couple of thousand, down a couple of thousand.... not so out of the ordinary maybe.

i also got a manager's bonus that i lost really quick, but i think it was a very nice thought anyway. (actually, i would've been really suspicious if i hit something really big, but it confirims to me the random nature of their slots....stingy.... but random)

and drk, i think it was a fluke because they jump through hoops for everything and i really don't believe there was something intenional in what happened.

 

[drk]

and drk, i think it was a fluke because they jump through hoops for everything and i really don't believe there was something intenional in what happened.

i'm sure it's for a flu or something, i know they'r fantastic!

but put a fuking message or email everyone BEFORE!

 

[djackson]

I just checked my entire transaction history, and I guess I'm the oddball here.

I've made $600 in deposits since September, and have cashed out a total of $1400....

Me too, 1500.00 in deposits, withdrawn 2300.00.

 

[hippo925]

playing again as i type. i just decided i generally have a good time regardless of the recent streaks, but i'll just wait till i get a big one again. just too impressed with Enzo and his staff to let my impatience and frustration get the best of me. geez, what else can they do to keep EVERYONE happy?

i've always been good at separating the luck part from the casino part, but sometimes it's tough, i guess.

 

[pacers31]

Hey all,

Just wanted to let you know that Enzo was kind enough to comp my account with a nice bonus. Seems these guys understand that if you give a little, you get back much more (at least in my case that is!). The bonus didn't last long, but it never does anywhere recently. Thanks for the nice gesture Enzo, and I look forward to making a winning withdrawl soon with you guys. I have to say that this first encounter with 3Dice is about the best experience I've ever had with a casino rep. Some other reps that frequent this forum (not mentioning any names, here's a hint, JF) ought to read and learn.

We all appreciate the effort Enzo, we'll be in touch.

Brian

 

[jas2587]

Yes, great support.18 hours to reply to a simple e-mail.
Try 32Red and you will know what good support means.

I never had to wait 18hrs
so this is nule to me

as for winning
I have cashed out 2 xs
deposited over $2500
cashout was for $900
when I 1st joined 3Dice
an bout 3 weeks ago for $400

but no nothing like the luck Trollet has had
Don't think any one can beat her luck

I still give CS 100%

Cindy

 

[pacers31]

Yeah Cindy, the games do play rough, and I've yet to have a "sustained run" of luck there at all.(i.e., winning streak). I guess the way I'd describe 3Dice is like a store you like to go to because they are so nice to you, but you pay more than at the other stores. Same idea I think. Does that make any sense? (I hope).

I have found that I tend to last longer there on the video poker than the slots which is natural I guess. I really like to play 7s Wild when I'm low on funds as all the 4Kinds keep me playing a little longer!

 

[tim5ny]

Sorry Guys
I wont post anymore about 3 dice...is that what you want.?

Well I have never won at a RTG casino in my life..EVER in about 6 years of doing this . That's thousands and thousands of dollars over a lifetime. Can you find my complaining thread?

 

[babs7262]

I agree Kakata

I just (unfortunatley) closed out my 3 dice account today. Im sad to do it but Ive been playing almost every day for the past 3 months with no wins, no cashouts and only 2 or 3 bonus spins on super suits adding up to less than $50. Granted....its winning and losing,,,BUT,,,,not losing and losing. If you never win, then there wouldnt be gambling

Again, I expect to lose sometimes, infact more than winning but this is just ridiculous. I also closed out my account at Inetbet as well. I got a letter from them saying they are sad to see me go because Ive been a loyal customer since 2006.........2006.....not one cashout? does this sound right to you ?

Please dont begrudge Kakata from complaining. Its his right and it is also the right of the customer to win once in awhile. I am very happy that Kakata won that CW RJ..he deserved it beause his losing streak is as bad or worse than mine. THat's what this site is for . I still love you Tim