Cannot register at Microgaming Casinos

**helfer** · 14th November 2007, 08:53 AM

Hello everyone,

I am having trouble registering at Microgaming casinos. After completing the registration forms within the software and hitting the 'create account' button an error message appears. It says "An illegal operation was performed." This happens on both the download and flash versions. I have tried at several casinos.

I have searched this forum and found a few instances of something similiar in these threads:

http://www.casinomeister.com/forums/...t-advice.html?

http://www.casinomeister.com/forums/...ase-help.html?

But, the remedyes that have worked for others have not worked for me. Creating another user account in windows and then registering does not work. Clearing out my registry of microgaming files does not work. Cleaning out my cache etc. does not work.

This problem just started happening a few weeks ago. Before this, I have registered at a few microgaming casinos like 32RED and River Belle without any problems. I can still log in and deposit and play with my accounts at these casinos. I just cannot create a new account anywhere else. I have not changed computers or anything like that. It is the same computer.

I am not particularly knowledgeable about computers but in trying to figure out this problem over the past while I have learned a few things. For one, I learned that a computer's Network Interface Card can go bad and that might be causing the problem. So, I learned how to install a new one. That didn't work. Also, I learned how to reinstall my operating system. I thought for sure that would work but it hasn't either. Another thing I tried was making a virtual computer and testing that out to see if I could figure out what was going on. But no, that didn't work either. That surprises me because from what I can tell a virtual computer is like a new computer.

I have spoken with cutomer service but they can't seem to tell me what it is. They have offered to manually create an account for me but I'd much rather figure out the problem and fix it then have to contact customer service for things like this. Also, just to be sure I asked them if I was on any kind of bad list or something but they assured me that I was not and that it was a technical problem. As I mentioned, I can still log into accounts I already had made previous to a few weeks ago when this problem started.

I will list everything I have tried and if anyone has had this problem or a computer person knows something to do please tell me. I have become very frustrated.

1. Cleaned my cache
2. Went into regedit and deleted all microgaming files
3. Made a new user account in windows
4. Intstalled a new Network Card.
5. Reinstalled the operating system
6. Made a virtual computer
7. Asked if I was on a bad list and was told no

thank you.

**Zoozie** · 14th November 2007, 09:43 AM

Originally Posted by helfer

He It says "An illegal operation was performed." This happens on both the download and flash versions.

This error could be the result of validating your personal data or maybe some validation missing.

Do you have any weird characters in your address or name? Characters like ' often cause troubles. Also try type something in the fields you left blank. Make sure there is no empty spaces in numerical fields and also make sure input is numerical for these fields.

**Nifty29** · 14th November 2007, 10:16 AM

The only time I have seem this error is when I tried to register a new account, but was told my wife already had an account on this computer/IP .

Support rep stated this occurs when any kind of previous installation is detected on your machine (it checks your machine ID) then the security system kicks in.

**maaster** · 14th November 2007, 12:22 PM

reinstall windows...

i know it sucks but if you already tried to create new useraccounts on your windowspc this complete reinstall of windows is maybe an option?

**gerilege** · 14th November 2007, 01:46 PM

Could you please specify in which group do those sites belong where the registration failed? I mean Grand Prive, MiniVegas, Vegas Partner, etc. Probably in one of these groups (which i can't recall now, so it also may be another group) I had the same problem.

**cyprean** · 14th November 2007, 02:31 PM

I have had this happen to me too.. try again later and it works

Of course Grand Prive wont allow you to register if you are from a certain country.

**helfer** · 15th November 2007, 07:18 AM

Originally Posted by Zoozie

This error could be the result of validating your personal data or maybe some validation missing.

Do you have any weird characters in your address or name? Characters like ' often cause troubles. Also try type something in the fields you left blank. Make sure there is no empty spaces in numerical fields and also make sure input is numerical for these fields.

I didn't think of this. But, I was able to sign up successfully at a few microgaming places before with all the same data I have now, same name same address etc. If I was able to sign up before why not now?

**helfer** · 15th November 2007, 07:20 AM

Originally Posted by Nifty29

The only time I have seem this error is when I tried to register a new account, but was told my wife already had an account on this computer/IP .

Support rep stated this occurs when any kind of previous installation is detected on your machine (it checks your machine ID) then the security system kicks in.

Nobody else has ever used my computer. I bought it new and I am the only one. I have never had an account at any of the places I tried to register. There can't be any other accoutns from my IP becasue it is static and I am the only one who uses it. Thanks though.

**helfer** · 15th November 2007, 07:21 AM

Originally Posted by maaster

reinstall windows...

i know it sucks but if you already tried to create new useraccounts on your windowspc this complete reinstall of windows is maybe an option?

I already reintalled windows as a last resort and it did not work. I was surprised.

**helfer** · 15th November 2007, 07:24 AM

Originally Posted by gerilege

Could you please specify in which group do those sites belong where the registration failed? I mean Grand Prive, MiniVegas, Vegas Partner, etc. Probably in one of these groups (which i can't recall now, so it also may be another group) I had the same problem.

Let's see...I have an account at 32Red and I tried for one at Dash. It did not work.

I have an account at River Belle and I tried at Lucky Nugget. I think they are realted. It did not work.

I have an account at Vegas Pker and I tried at VegasSlot and it did not work.

The accounts that I already I have I set up months ago. The accounts I tried to creat have been int he last 3 or 4 weeks.

How did you reslove your problem?