Neteller account closed due to roaming solution? bring a phone bill

[goldeninternetc]

Hi all,

please be advised if you plan to go on a holiday and want to access your Neteller acc to bring an utility bill along to your holiday home.

I went to Portugal, (live in the Netherlands) and wanted to withdraw money to pay for some things here while being on holiday.

The minute I tried to access my acc from my holiday address, it was closed.

I am not able to access it until I come forward with an utility bill and a scan of my proof of identity.

Obviously one does not take utility bills along while going on a holiday and this now leaves me stuck.

Even tough I asked before I left if there would be any problems for me to go to another country and if I could access my acc. There was no problem as far as the rep was concerned.

Now, there is no way for me to get access to my money due to this rule.

So, if you want to use Neteller abroad, make sure to bring your phone bill.

Hope this will make sure that nobody will walk into the same problems I just stepped in. I need to get some way of getting my bill send over to me. There is nobody in my house and I have no way of getting this bill to me.

2800 kilometer from home, no money (thousands in my acc) and no solution offered by Netteller other than walk home, get the bill and send it to them. Yeah right..

I am still in progress to try and get a solution.

I can assure you that my holiday has turned into a right bummer thanks to Neteller. Stuck and no money.

Anyway, this is not your problem, I just hope I can save you some hassle once you want to go abroad and use your Neteller acc.

BRING A BILL. (Like you normally do..while going on holidays)

Cheerio

[nihtolouloudo]

So sorry you got problems with them!!!
I don't really understand why they need a utility bill.
I had a similar problem once but they fixed it within a few hours. The point was that I have a german address registered with Neteller, but I am also in Greece a few times a year and I do play online, when I am there too. When I tried to access my account from Greece it was locked within seconds. I contacted support via email and they gave me a call to clear the problem (or did I call them? Unfortunately don't really remember as it was about 3 years ago). Anyway they opened my account again, but since then, I change my address into the greek or the german one before leaving. No problems with that (not yet at least).

But they never warn you before something like this happens... I hope they will sort it out for you soon.

Good luck!

nihtolouloudo

[Chipeez]

Stange, I had a similar problem accessed Neteller through a UK network while I normally use my Dutch computer. But they solved it within a matter of minutes for me.. Called them and after explaining I was put through to another department and they restored access. Perhaps it has to do with the kind of account you hold?

[goldeninternetc]

Originally Posted by nihtolouloudo

So sorry you got problems with them!!!
I don't really understand why they need a utility bill.
I had a similar problem once but they fixed it within a few hours. The point was that I have a german address registered with Neteller, but I am also in Greece a few times a year and I do play online, when I am there too. When I tried to access my account from Greece it was locked within seconds. I contacted support via email and they gave me a call to clear the problem (or did I call them? Unfortunately don't really remember as it was about 3 years ago). Anyway they opened my account again, but since then, I change my address into the greek or the german one before leaving. No problems with that (not yet at least).

But they never warn you before something like this happens... I hope they will sort it out for you soon.

Good luck!

nihtolouloudo

Thank you, I will try and call them again.

[goldeninternetc]

Originally Posted by Chipeez

Stange, I had a similar problem accessed Neteller through a UK network while I normally use my Dutch computer. But they solved it within a matter of minutes for me.. Called them and after explaining I was put through to another department and they restored access. Perhaps it has to do with the kind of account you hold?

As far as I know, it is a premier account..

[YodaJedi]

I had this happen to me once when I was in Thailand. Ever since then if I am on holiday and think I may access Neteller I simply phone them ahead of time and tell them the dates and where I will be. I've never had a problem since then.

[Simmo!]

Originally Posted by YodaJedi

Ever since then if I am on holiday and think I may access Neteller I simply phone them ahead of time and tell them the dates and where I will be.

That's what they recommend but unfortunately they don't make it very clear. They should have a security question or two they can ask for situations like this. Asking for a utility bill when someone is away from home is just plain stupid.

[vinylweatherman]

Originally Posted by Simmo!

That's what they recommend but unfortunately they don't make it very clear. They should have a security question or two they can ask for situations like this. Asking for a utility bill when someone is away from home is just plain stupid.

But, this is NETELLER! What do you expect?

This happened to me, and again it was cleared in one call.
They have a security lock that learns your access patterns, and more importantly your IP address. If you suddenly start using a new IP address they lock the account. This would not just be confined to holidays, but changes of ISP, and use on Wi-Fi hotspots in the home country.

The OP seems to have advised Neteller beforehand, and was told it should be no problem - so DOUBLE Stupid of Neteller.

[goldeninternetc]

Neteller just informed me that due to new regulations and recent fraud cases they refuse to reopen my account. The ´sorry sir, we can not do anything and we apologize for the inconvenience´ seriously comes out of my nose now.

I am now completely stuck here. I have several thousand dollars in this account and can not access it.

I am looking for someone who will assist me to sue the shit out of them.

I am stuck 2800 kilometers from home. Thanks to this stupid, insecure company called Neteller. They say they want to protect me as a customer, yet they now have seriously ruined my life.

Security issues and breaches should NEVER be my problem, being a customer and, since they advised me PERSONALLY and PRIOR to leaving my own country that there would be no problem, I think they really are letting me down and causing me serious damage.

Is there any lawyer out there that would like to go ahead with this and split profits? As I think I have a case but have no clue how to sue. ( It seems I am also a poet and don´t even know it)

Is there anybody who can assit me or give me some advise on this?

Man, I am so stuck. I worked very hard to be able to have this holiday.

My girlfriend has left me over this already. All my money is stuck in this rotten Neteller account and now I have no way out. What should I do, WALK home?

People tell me, why have all your money in Neteller? Well, this is how I make money. I work and get paid in my Netller acc. and normally leave it in Neteller until I need it.

Easy access and as they told me there was no problem prior to leaving and getting it out to my bank account, I thought, why not leave it there until I arrive.

This way, Nobody could have stolen it for instance during my traveling. And, since they said it was no issue, it should have been just fine.

I wonder how come it is possible for other people to just make a phone call and solve the same issue as I am having right now. But, my situation is as stuck as an rock.

FYI my account never had any issues, it is a premier account. All they want me to do is come forward with a bill which would proof my identity.

What stupid rule is this?

Imagine, some crook knows about this, brakes into my house, finds a phone bill, sends this to Neteller and he or she will be able to empty my account the very minute after it. Great security.

Anyone?

Thanks.

[winbig]

I know my utility/landline phone/cell phone company lets me view my bill online. Can you do this as well, and get a print out?

Or maybe get access to a fax and call them...see if they'll fax one.