Kick in the b*lls

**Rusty** · 28th June 2007, 05:08 PM

I have enjoyed my time at clubworld and their customer service has been excellent, they even gave me a small loyalty bonus that they said I was not really entitled to.
One of the better Casinos out there and I personally prefer them to inetbet but bonuses need to be scrapped or improved.
Left as they are they are at best an insult and at worse a tax your gaming pleasure.

So why are clubworld and inetbets bonus promotions to existing customers so very bad?
Today at clubworld I could get a pathetic 35% bonus and with ludicrous terms attached.
As far as I can see you can not find out your WR before claiming one

but in my experience it will be
deposit 100 get 35 bonus WR 20*deposit+bonus
so for a 35 bonus you have a WR of 2700

but wait there's more
you can cashout a maximum of 10* your deposit+bonus amount

That is a max cashout of 1350 on your 100 deposit with a crazy WR and all for a pathetic 35 bonus!
Ah but wait do not forget this is a sticky SHITTY bonus so the bonus money will be deducted from any cashout so make that 1315 max

Of course this for people who have made a minimum of 4 deposits so it is a sort of loyalty bonus LMFAO

Sure you do not have to take the bonus but if I offer to kick you in the balls for free will you politely decline but thank me for the offer?

Maybe if it was 500% the terms would make a little sense but 35% ?
Come on Clubworld you can do better.

**Pinababy69** · 28th June 2007, 05:28 PM

Be careful Rusty if you ever cash in your loyalty/comp points as there's a 10X max cashout on those as well. If you cashin $10 worth of points, the most you can cashout is $100, etc. I never dreamed they'd do that, until I got burned. So now if I want RTG, I only play at Inetbet. The only thing they limit is n/d bonuses or coupons. No max cashout on deposit bonuses or comp points. I guess that's why they offer less bonuses, which is okay by me.

I hear ya about the kick in the balls...that's EXACTLY how I felt when I won 1K and could only cashout $100.

**tencardcharlie** · 28th June 2007, 05:43 PM

A max cashout rule on a 35% bonus, yes that is really ridicoulus. And sticky? It's an offer for suckers. Noone that actually read the terms and understood them would take this bonus.

Be careful Rusty if you ever cash in your loyalty/comp points as there's a 10X max cashout on those as well. If you cashin $10 worth of points, the most you can cashout is $100, etc.

I wonder what would happen if you have money in the account when you redeem the comps.

**Rusty** · 28th June 2007, 05:48 PM

Originally Posted by Pinababy69

Be careful Rusty if you ever cash in your loyalty/comp points as there's a 10X max cashout on those as well. If you cashin $10 worth of points, the most you can cashout is $100, etc. I never dreamed they'd do that, until I got burned. So now if I want RTG, I only play at Inetbet. The only thing they limit is n/d bonuses or coupons. No max cashout on deposit bonuses or comp points. I guess that's why they offer less bonuses, which is okay by me.

I hear ya about the kick in the balls...that's EXACTLY how I felt when I won 1K and could only cashout $100.

That sucks Pinababy and typical you should get lucky at the least opportune time

At least with comp points though I feel like I am being rewarded for my loyalty and getting something for nothing whereas this bonus is weighted very much in the Casinos favour.
If I was you I doubt I would see it in that light though and I feel for you.

**Pinababy69** · 28th June 2007, 05:55 PM

Well, ClubWorld lost a customer here, and Inetbet gained one. I've always found that's the best way to voice your displeasure at something...take your business to a place that appreciates it.

**Rusty** · 28th June 2007, 06:04 PM

Originally Posted by Pinababy69

Well, ClubWorld lost a customer here, and Inetbet gained one. I've always found that's the best way to voice your displeasure at something...take your business to a place that appreciates it.

I could not agree with you more but did you voice your displeasure to them first and get ignored?
My last couple of deposits have been at inet rather than club' because there was no max cashout and the bonus was 75% the reason I prefered Club' was I always seem to do better there(higher payout %?) though having said that I have never managed a cashout of course

I guess being on the accredited list here can get you more customers but you can be sure you will be open to much more scrutiny and critisism.
A system that works

**Pinababy69** · 28th June 2007, 06:25 PM

Originally Posted by Rusty

I could not agree with you more but did you voice your displeasure to them first and get ignored?

I sure did Rusty. And I didn't get ignored, my emails got answered, but they wouldn't budge. So I did start a thread here, but never said which casino it was. Like you, I was really happy with them in every other way...AND, it was in their T&C's. So I couldn't really blame anyone but myself. I just never dreamed that an accredited casino would have such a STUPID rule. I guess I just assumed they would be as fair as Inetbet.

I had hoped that maybe they would reconsider their policy on comp pts., not for myself but for future players. But I got no response on that one, I don't think. I had asked the rep (from here) to come and read the thread, to get people's feedback, but I don't think he ever did. So, I moved on. And I am happy with Inetbet. They don't have the daily offers that ClubWorld offers, but at least with them you know you'll get paid the FULL amount, whether it be comp pts or a deposit coupon. They don't really offer many n/d bonuses, except their once monthly manager bonus, so max cashout doesn't come in to play too often.

Edited to add link: Hey Rusty, here's a link to the original thread I had started. Like I said, water under the bridge now, but it's worth a read to see that the general consensus is that some of these max cashout rules are bullshit. And I've always found that the really good casinos will listen to their customers, and at least consider their opinions.

http://www.casinomeister.com/forums/...-cashouts.html

**Slotster!** · 28th June 2007, 07:15 PM

Where's my free kick in the balls?

*waits*

**Rusty** · 28th June 2007, 07:21 PM

Thanks Pinabay not sure how I missed that thread but it is obvious from reading it that if there is one thing players hate it is a max cashout rule.
I think it is acceptable on free money but that is all.
I guess it says a lot that inetbet responded and Clubworld did not even though you PM'd the rep at Clubworld.
It makes no sense because they are losing customers who in every other way highly rate their Casino.
Their choice.

Slotster:
Where's my free kick in the balls?

You wouldn't enjoy it as much if you knew when it was coming :P

**Mike031** · 28th June 2007, 07:24 PM

Originally Posted by Pinababy69

I only play at Inetbet. No max cashout on deposit bonuses or comp points.

Sorry, but that's not exactly true, because if you use comp points, you can cash out also only a max of 10x

But it's written in their term:

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500.