Admin Note: Complaint Section

[Casinomeister]

Originally Posted by pangloss

I don't like this idea. The majority of complaints are indeed bonus related which are for the most first time deposit/bonus in nature. It follows that first time depositors are necessarily newbies and consequently will be prevented from exposing all those crook casinos (at least on these Forums).

The majority of posters supporting this initiative are affiliates. I am not a little bit surprised. Players en mass would not like to see Casinos enjoy even more censorship of their growing list of tricks.


...

No one is being censored - I'm just making it a privilege to post a public complaint.

By the way I counted two affiliates - maybe three in this thread. Most of the people who support this are regular members of this forum who tire seeing it trashed by one-post commandos.

Originally Posted by Vesuvio

I've got some sympathy with that - and I'd say the attitude's fair enough for people PABing and getting Bryan to intervene - but posting genuine complaints is actually something which helps other posters by warning them of possible problems. If there's some benefit for the community I don't mind in the slightest if it's a one-off occasion.

I agree with the other posters having misgivings about the policy change. It's a normal state of affairs if people who suddenly come up against a problem then become first time posters here. Perhaps they could be banned from starting threads or receiving any active assistance (except from other posters), but stopping them from responding to threads seriously limits the value of this forum.

I don't think it's devalued in anyway, but made stronger and more effective. You're acting as if I'm closing off the complaints section to everyone. I'm not. No one is stopping anyone from signing up. No one is stopping anyone from getting involved.

Posting here is a privilege - not a right. If a newbie player has a problem, by all means I'll assist them. But the majority of newbie posts in the complaints section are made irregardless of the posting instructions and really waste a lot of time (i.e. contacting the casino rep, PABing, etc.)

If people learned to read and follow instructions, then there wouldn't be a problem.

[Simmo!]

Originally Posted by pangloss

The majority of posters supporting this initiative are affiliates. I am not a little bit surprised. Players en mass would not like to see Casinos enjoy even more censorship of their growing list of tricks.
...

Bear in mind that it is not in an affiliate's best interest to send a player to a crap casino. The player will get p*ssed off and leave and that's no good to the affiliate either. Most affiliates who post here would generally want to see the crap casinos go under asap.

[Vesuvio]

Originally Posted by Casinomeister

Posting here is a privilege - not a right.

Again, I'd say that applies to pitching a bitch and your getting personally involved. Just posting generally helps the forum - even the most stupid or inconsequential posts at least encourage other members to respond. The real risk for a forum is having no posts at all.

[Da_Gambla]

I'm not affiliated in any way with any casino. The only agenda I bring to any thread having anything to do with procedures or actions is integrity equally applied to both business and patron.

After reading through all of the responses here, and letting them incorporate into what I've seen myself, I fully support implementing this.

One thing I've noticed that I don't think was touched on, a great deal of these first-time gripers start a thread, give it a very degrading title, and then they disappear after the initial post or maybe one or two follow-ups (which usually aren't very substantiative).

What's even more remarkable is, the established membership who have huge agendas rush in to judgement on posts that are so lacking in any real balanced facts, they start shouting "Pay the OP!" right off the bat. Typically, there are several such responses before Bryan sees the thread and says "Uhh.. I could use a little more info here. Could you please PAB and fill out the form entirely?"

It's in the best interest of the community, the person with the complaint, and in the best interest of Bryan's workload (not to mention the necessary damage control required within the thread itself) to properly PAB directly to Bryan up front. This isn't a new idea. It's that new posters are eager to get their complaint aired and disregard the requested procedure to get started. When enough people disregard such a simple request, as usual, a way to force this must be used. This is a natural and proper thing to implement at this time, and if it doesn't work out, that will be revealed. Anything done at this point can be put back if it doesn't work out.

- Keith

[Da_Gambla]

Originally Posted by Vesuvio

[..snip..]The real risk for a forum is having no posts at all.[..snip..]

I disagree entirely.

First, these forums will never lack in posts. They will also never lack in fully registered users who find unusual casino activities that need to be brought to a discussion.

Secondly, why is it necessary for every newbie complaint to go through the same cycle every time? That cycle is:

"XYZ Casino refuses to pay!"

Bryan: "I need more information than that, please PAB and I'll look into it."

I've lost count the number of times the guy has had to type that... in the last month alone! If new complainants cannot take the time or energy to fill out a form with all of the information Bryan needs up front, then it might just be necessary to use a more creative approach... exactly why these types of fora have permission systems. The system is there to allow the Administrator to keep things orderly and business done the way he needs it to be done.

- Keith

[lots0]

Casino affiliate here.

I like the idea.

Far to many people do drive by complaints here that are not valid. Way to much wasted time and effort that should have gone into solving real valid problems.

IMO, the PAB IS the best way out there to deal with the valid complaints Players have. I have seen Bryan fix a lot of problems with the PAB.

I do like the idea of a forum where people can go and whine about getting ripped off by the Casinos in the CM Rouge list (I need a laugh once in a while)...

[lots0]

BTW - Shimmo is correct.

it is not in an affiliate's best interest to send a player to a crap casino.

Why would I want only one small paycheck from a pissed off player who is not going to ever again play at any casino I recommend...

When I can get a nice paycheck every month from a happy player - Not to mention paychecks from all the happy players friends who are happy as well...

[Simmo!]

Originally Posted by lots0

BTW - Shimmo is correct.

Pished again lotsh0 ?

[Pinababy69]

Originally Posted by Simmo!

Pished again lotsh0 ?

Ahhh, shomeone elshe's turn for a change!!

[dd99]

I have to agree that I don't really like this change.

I would liken it to the airlines' policy on hand luggage. The majority of us aren't out to smuggle a DIY shrapnel grenade on board, but the a%#holes who are have us all waiting in queues and having our shaving cream confiscated.

OK, not a direct parallel but the point is there. I am pissed since I have been playing online for a few years: I have to date solved all my problems myself, but as of now I can't post in the complaints board. Why ? Because I need to make another 75 posts (this being one of them. 74 to go). And until I do I presume that means I have nothing useful to contribute to a discussion about casino complaints, right ?

Well, it's not my board and I don't make the rules - nor is it a democracy - so if I don't like it I have no recourse bar either carrying on or going elsewhere....