New Policy Change Procedure

[VIP_Lounge_Mgr]

Hello Everyone,

This is Christopher DiAngelo, the current casino manager with VIP Lounge Casino, Prism Casino and Slots of Vegas Casino. Due to recent misunderstandings on the forum, I have decided to do things a little bit differently. So that there can be no misunderstandings in the future, I am going to be posting here any time that I make a policy change, free chip offer, or addition to our Terms and Conditions in any of the three casinos I am responsible for. I believe this will help to disolve many disputes with us in the future.

My first policy change post is related to VIP Lounge Casino (http://www.viploungecasino.com). As most of you know, we recently excluded Netherlands from being allowed to receive bonuses at Prism and Slots of Vegas. Because we were not able to stop players from being able to immediately redeem coupons after they had signed up, it has created some problems for us. So, I am here now to let you know that we are going to be implementing this rule in the VIP Lounge Casino as well. This rules will be placed on the web site tomorrow and will not begin being enforced until 12:01AM EST on the 24th. That means that any player from the Netherlands to deposit and redeem a bonus before that time will not be affected. After that time however, this rule will be in full effect and will be enforced. Any player to deposit and redeem a bonus from the Netherlands after that time will be refunded. All winnings while using a bonus with us will be void.

Also, we have recently placed a free chip promotion out to active players that we knew from two of our other casinos, Prism and Slots of Vegas, so that they can come in and try out the VIP Lounge for free. Some of the players who received this promotion have posted the coupon code for the free chip on various forums without posting the rules to the chip. I have posted this promo for you below so that there can be no confusion as to the requirements. This offer will require a deposit if you wish to withdraw winnings from this free chip...

_free_chip.jpg

I hope that this new policy of posting all changes here will help to curtail any problems with us in the future, as well as to keep you all up to date on all activities at our casinos. Please let me know if there is anything else that I can help you with.

Sincerely,

Christopher DiAngelo
VIP Lounge Manager
Toll Free: 866-767-6929
Email: chris@viploungecasino.com
http://www.viploungecasino.com
http://www.prismcasino.com
http://www.slotsofvegas.com

[mrracetrack]

Previously posted by Chris DiAngelo:

This dispute however has opened my eyes as to how this works and it will be my last post on this forum... I have been nothing but attacked since. It is not for lack of "balls" that I will not be back... But, I am not going to get anything done here, ever. You have overlooked reason and the only "acceptable" result of any post in this forum is for players to be paid, whether they broke the rules or not... We don't like to have things like this happen. Like I said in my previous post, it would be best for us if everyone followed the casino rules and we didn't have to look out for the players looking to take advantage of us.
Thank you,

Chris
VIP Lounge, Prism and Slots of Vegas Manager

Now posted today (April 22nd) by Chris DiAngelo:

Due to recent misunderstandings on the forum, I have decided to do things a little bit differently. So that there can be no misunderstandings in the future, I am going to be posting here any time that I make a policy change, free chip offer, or addition to our Terms and Conditions in any of the three casinos I am responsible for. I believe this will help to disolve many disputes with us in the future.

Seems like you are not real sure what it is you want to do, Chris...

It appears you changed horses in midstream... after possibly realizing that your original post did nothing but further add to the poor reputation that all the casinos you work for have...

In most knowledgeable peoples opinions... anyone playing at ANY of the casinos in the group you are employed with... are just asking for problems... and that has been proven time and time again over the past 6 years.

The Virtual group... along with the original Windows Casino group... were the originating cause of all the "problems" that RTG casinos have had with their "poor reputations" over the years... and PRISM Casino has been a large part of that... and I've seen "very little" that would imply or show that anything has changed with the operations of the Virtual Casino group.... and the fact that the Virtual group has again been "ROGUED" here on Casinomeister adds more credibility to my statement.

[liquidsoap]

Isn't this sorta like spam???

[GemG7]

Well if Chris is trying to make amends for a prior post and is willing to work with players then more power to him. BUT not all players come and read this forum.

I played a few times at VIP Lounge and at the time did not realize it was part of the Virtual Group(my bad). Anyway I used the first deposit bonus, I think it was a 200% bonus at the time. I reached playthrough and didn't play any restricted games. I ended up cashing out $970 and it was paid to my Neteller account in 3 days. This was last September when we US players still could use Neteller. Then I realized the casino was part of Virtual, panicked and uninstalled the casino.

[VIP_Lounge_Mgr]

mrracetrack,

If you read the thread that you are posting that previous comment of mine from, you will see that one of my loyal players asked me to come back later in that same thread. I am making an effort here. I will attempt to stay on and make sure that every policy, change and issue is taken care of promptly for the three casinos I deal with directly. I would also like be given the benefit of the doubt from time to time. Like I said in the previous post you have quoted, "I was wrong before I even said anything." The same seems to be applying to this post. I am making an effort, but I will not take abuse for no reason.

If you read that entire posting you are quoting, you would have seen that everything said by the player posting didn't add up. He claimed he wasn't part of a group, yet he was cropping his screenshots and posting other players shots from the cashier. He didn't see the rule in Slots of Vegas, but he was a player in Prism. His dates were stated differently in several posts and never matched up with the screenshots even he provided. Nothing that was said in that post added up and I did refund him in full, as well as every other player in his group. No money was taken from those players... they lost nothing. If I lost any face in that posting it is only because I tried to participate in it. That was the most ridiculous experience I have ever had with absolutely no regard for reason.

Anyway, I will sit back and watch for a few days. If you guys want me in here, let me know. I will always be fair. If you want to rake me over the coals for players that were caught breaking casino rules, I will stay away. I am willing to do this if I am going to be given a fair shake. I will watch to see how it is going to go.

Thank you for uderstanding and I am looking forward to being able to do this politely.

Sincerely,

Chris
VIP Lounge, Prism and Slots of Vegas Manager

[lanidar]

Those posts by VIP_Lounge_Mgr, reminded me of the Virtual Ted and Virtual Danny posts back in the day when they asked to be trusted....they asked to be believed....they're leaving and refused to post....next thing you know they were back posting.
Gimme a break!
These guys will say anything to steal your money.
"You will see that one of my loyal players".... I noticed that you didn't say "One of my MANY loyal players". Need I say more?
Look Chris, I don't really give a fat rats ass if you post or you don't.
I really don't care if you are trying to be a nice guy or not.
You are doing what you are told to do or you too will be out of a job, just like the many others that preceeded you.
We are not here to win a personality contest by being "nice guys".
This is business, serious business and the bottom line is the almighty dollar.
So, do what ever you wish...stay, go, go, stay.
But, I will ALWAYS be here to berate Virtual and all it stands for.

[Da_Gambla]

There are so many ways to approach this post, and an equal amount of ways not to approach as well... it's difficult at best.

I guess I'll start by saying, Chris, that I doubt I'll ever be a customer. Your company's history is really questionable. They have made short-term changes to alleviate problems, but the long-term always ends up negative. For me, Costa Rica and RTG in general are two combinations that suggest an impending explosion, which is an event I tend to avoid.

The two previous posters really took off the gloves and let you have it; pretty much on a personal level. I'll not go there... my opinion of the situation -is- negative, but I'll approach that negativity in a dignified and professional manner. I welcome your posts. It is quite obvious that things discussed here CAN and DO in fact affect casino business, otherwise you wouldn't have bothered (either last time, or this time).

I do respect your right to protect your business from abuse, and that must be a daunting, as wells as a never ending pursuit. I must ask, is the amount of new business brought in by bonus offers sufficient to counter all of the lost business due to bonus complaints and misunderstandings?

Bonuses have become a puzzle, and humankind are challenged by puzzles. The more complicated you make it, the more they will try and figure it out (usually along the lines of a weakness that can be abused). Everytime a casino tries to be creative with a 'solution', it always opens up other holes. This whole scenario seems very similar to the relationship of Microsoft and the entire hacking underground... You have to understand, if you can step into our shoes for a minute, that the solution seems right there in front of you... make the bonus very simple and impossible to abuse. Since that isn't happening, we can only then surmise that you make a great deal of money from confiscating people's money and denying payouts. With all due respect sir, you can post all of the "we're going to change" posts that you want, but if the implementation remains, the perception will persist.

It is an honor and a pleasure to have a company representative be made available for consumer dialogue and feedback. I do NOT appreciate the previous two poster's approach, and my post is here to let you know that there ARE potential customers out here who can discuss things without participating in a riot or public flogging. I have no idea if I am within a majority or a minority... we will see. I will watch with great interest if the Virtual Group can in fact run soundly, as well as fairly, for an extended period of time. Only then would I trust my own money or recommend your group to anyone. After only one post, which is tantamount to lip service, I am hesitant. Based on the amount of very real damage done over the last year or so, it is going to take an equal amount of time for that trust to be restored.

I wish you well in that endeavor, and your posts are appreciated.

Sincerely,
Keith

[jetset]

Great post, Da_Gambla! I second your introduction:

"There are so many ways to approach this post, and an equal amount of ways not to approach as well... it's difficult at best.

"I guess I'll start by saying, Chris, that I doubt I'll ever be a customer. Your company's history is really questionable. They have made short-term changes to alleviate problems, but the long-term always ends up negative. For me, Costa Rica and RTG in general are two combinations that suggest an impending explosion, which is an event I tend to avoid."

What you write in the remainder of your post makes absolute sense to me, too so I'll not try to expand on it further.

I would classify Chris's post as essentially spam for the following reasons:

1) Chris has presumably not cleared with Bryan his intention to post promos in this "Online Casinos" section - I would regard that as a necessary courtesy.

2) If Bryan agrees, then the actual promos should be in the appropriate commercial section, and Chris can be just as proactively present through being on the Casino Rep section and participating when appropriate in discussions on the forum.

[KasinoKing]

I wish you well in that endeavor, and your posts are appreciated.

I echo that sentiment, and indeed the rest of Da_Gambla's post.

KK

[vinylweatherman]

There is a good positive side to this, if any player is hit by a "policy change" that has NOT been posted here, then should we assume they have been screwed over?

A better way to gain trust would be to switch to Microgaming, who are a little more choosy who they allow to operate their software (probably due to the player protection scheme they operate for failed casinos).

In the original dispute, it was likely the players were after the bonus, however they did not break any terms that were POSTED at the time, even though this might have been an oversight. As casinos are often at great pains to point out, they don't want players trying to "interpret" the T & C, if it's there, it's a term, if it is NOT there, it does NOT apply.

I looked at the Slots of Vegas site when this dispute surfaced, and no indication is given that it is part of the same group, no obvious backlink to a group portal listing all the casinos, such as one might find with the Palace Group, Jackpot Factory and Casino Action. If there is to be any rules that apply to the group as a whole (such as only one SUB per player throughout) it should be made clear which casinos constitute the group.