Everest and Imperial are trying it on

[jerrylee]

Originally Posted by Rusty

OK I have been in communication with them and my cashout was denied because you are only allowed 1 account with any casino that has grand virtual software apparently.

Rusty I don't understand that you just said. Can you post their exact reply here - minus your account/personal info, rather than your interpretation? Then maybe the rest of us can learn something. thank u

[KasinoKing]

Originally Posted by cerdikola

GrandVirtual have a a big reputation and they pay in 24h. Don't say they are doggy if you know what are you talking about ¬¬'

That is precisely why I put the 'disclaimer' at the bottom of my post.

Originally Posted by Rusty

OK I have been in communication with them and my cashout was denied because you are only allowed 1 account with any casino that has grand virtual software apparently.
So basically they let me play deposit and lose then let me make cashout requests which were apparently being processed,redeposit some more make another cashout request, redeposit some more and then a few days later start with the ID bullshit run arround.
This group was happy to take my deposits and let me play while all the time obviously having no intention of paying me my cashouts.
If anyone thinks that is acceptable then good look to you but I will be avoiding these Casinos like the plague from now on.

But that does sound 'dodgy' to me! Like Rusty says; same old, same old...
No problems all the time you're depositing & losing, and the casino only starts reading it's own T&C's when you withdraw... Sorry, but if that really is the case here, it's not acceptable behavior for a 'reputable' group.

[jerrylee]

Originally Posted by KasinoKing

Like Rusty says; same old, same old...
No problems all the time you're depositing & losing, and the casino only starts reading it's own T&C's when you withdraw... Sorry, but if that really is the case here, it's not acceptable behavior for a 'reputable' group.

Only their reply will tell the answer. I wonder where Rusty is today to answer this question? Still curious about whether their rep here or their CS followed up.
Remember in the 400% bonus thread where I was going to make a deposit? Well this one has me wondering...so better safe than sorry.

[BubbleG]

I'm starting to get a little pissed of with this outfit now....

What can I say, I won and cashed out and they paid the difference between the deposit and cashout meaning I was lucky enough to cash in profit. Even at this point I can hardly say its a been a slow process to complete because I have waited weeks in the past at some places... That being said, THEIR terms state 24hr cashout and they certainly aren't stickin to that!

For now its just irritating that they are not sticking to their word, if I have to wait another week or more my opinion will definitly change. I also sent a friendly email to their support about 36hrs ago just asking when the cash in would be processed but as yet no reply. Comparing this to waiting 15 seconds for live support at 32red, things aren't really looking good.......

Its a shame such cool software has to be in the hands of such amateurs

[Rusty]

Rusty I don't understand that you just said. Can you post their exact reply here - minus your account/personal info, rather than your interpretation? Then maybe the rest of us can learn something. thank u

PM is PM and the facts I have stated here are facts.
Grand virtual are aware of this thread and they are welcome to contribute to it at any time they wish.
I do not know why you (jerrylee) are so biased towards the casinos on this but I could hazzard a wild guess.
I do not say that this is a rogue outfit and indeed I compliment the software.
If I am to blame in any way then it is to open lots of grand virtual accounts within a short period of time (7) although I have not played at them all and this has obviously raised a flag.
However I am sure that grand virtual would be the first people to say that I am not a bonus abuser(play/deposit records)
So, it comes down to me having more than one acccount with a Casino using the same software. So what?
To be honest I am that disheartened and fed up of having to explain why I think it is unfair that my cashouts are not payed that I will not post again on this subject.
Feel free to say why you think it is ok that Casinos are free to treat players like this because in the end you only giive yourself away.
End of.

[eeeee]

Rusty, while you have my sympathy, it is pretty standard faire for the industry for the casino to hold up your money when you are 'up' on them. The request for a credit card is just part of the form letter. I'm sure they'll pay up.

[jerrylee]

Originally Posted by Rusty

PM is PM and the facts I have stated here are facts.
I do not know why you (jerrylee) are so biased towards the casinos on this but I could hazzard a wild guess.

Yes Rusty, I have shown bias towards casinos in general due to working behind the scenes in a small no name outfit-not accredited but not rogue either. I don't know how the big names work, but I know the general system. It's my opinion that players who post on CM often do so to skew reality, don't report objectively and have already made up their minds when they post. There are exceptions, especially with rogue outfits.

Then sometimes Bryan's involved to handle disputes and when the truth comes out, guess what? The casino's ways are found to be ok, while the player either didn't read T&C's, ignored them or somehow took advantage.

Originally Posted by Rusty

I do not say that this is a rogue outfit and indeed I compliment the software.
If I am to blame in any way then it is to open lots of grand virtual accounts within a short period of time (7) although I have not played at them all and this has obviously raised a flag.

Noone is blaming you, just it teaches the rest of us a lesson on what not to do next time. Thanks for offering this tidbit of info.

Originally Posted by Rusty

To be honest I am that disheartened and fed up of having to explain why I think it is unfair that my cashouts are not payed that I will not post again on this subject.

It was you rusty who opened this thread, so it's no surprise people will agree and disagree with you. All we suggested was present the facts so they can speak for themselves. I don't think that's an unfair request, plenty of posters have done so in this forum. If you prefer to keep it private, for whatever reasons, that's fine. But don't blame us for being curious.

[Rusty]

It was you rusty who opened this thread, so it's no surprise people will agree and disagree with you. All we suggested was present the facts so they can speak for themselves. I don't think that's an unfair request, plenty of posters have done so in this forum. If you prefer to keep it private, for whatever reasons, that's fine. But don't blame us for being curious.

fair comment.

[happygobrokey]

why why why why WHY can't casinos that want you to only sign up and/or collect bonus at one/two of their group impose some mechanism to detect when matching details are entered at a sister casino in contravention to their rule? moreover they are breaking their own rules when they accept your deposit and/or apply bonus at the second/third place and such is expressly prohibited.

rusty, break some new ground and pitch a bitch that every casino after the first one breached their own t&c, thus all your play there should be void and your deposits returned. plausible?

also, last year i got bonus (and obviously held an account) from lux, imperial, elegance, treasure, fantasy, and perhaps others. i cashed out from at the least one of these places, and nothing extraordinary happened. good luck rusty

[cerdikola]

Originally Posted by BubbleG

I'm starting to get a little pissed of with this outfit now....

What can I say, I won and cashed out and they paid the difference between the deposit and cashout meaning I was lucky enough to cash in profit. Even at this point I can hardly say its a been a slow process to complete because I have waited weeks in the past at some places... That being said, THEIR terms state 24hr cashout and they certainly aren't stickin to that!

For now its just irritating that they are not sticking to their word, if I have to wait another week or more my opinion will definitly change. I also sent a friendly email to their support about 36hrs ago just asking when the cash in would be processed but as yet no reply. Comparing this to waiting 15 seconds for live support at 32red, things aren't really looking good.......

Its a shame such cool software has to be in the hands of such amateurs

Contact our AffiliatedWeb (GrandVirtual) girl
She get online usually (yesterday was last online) and tell her your problem