Everest and Imperial are trying it on

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Online Casinos what a joke!
I am absolutely sick of being messed about on the very rare occasions I cash out.probably 1 cashout to 100 deposits ratio.
Heres the deal.
I deposited at these Casinos via moneybookers as they were accredited here and it says you recieve cashouts in 1 working day on their site.
After playing at one Grand Virtual casino I decided I like the software and so joined some others.
I have played here both with and without bonuses and the bonuses are automaticaly credited.
With my cashouts I never touched the bonus money and played well over the WR getting as high as around $600 before losing most of it so it should be very obvious from my playing pattern that I am not a bonus hunter.
Anyway surprise, surprise I cashout, 3 Days later no money, no email, no nothing!
So I email them as they have no phone support (pathetic)
Today I get emails(not a reply) stating that they want ID.
Ha ha for a few dollars and I know they do'nt usualy request ID.
Alarm bells.
So I check what ID they want and they want a photo of me(what?) and front and back copies of my credit card!
I deposited with moneybookers!
Alarm bells.
...and it states when my information is verified they will send a cheque in the mail???????????
ALARM BELLS
Funny they did'nt want ID with any of my deposits since my cashout requests!
If there is a rep here that represents these Casinos then please get in touch so we can sort this out.I would be happy to supply my moneybooker account details.
If anyone here knows a telephone number then that would be great.
I am sick to death of being messed about these people
 

frufrugirl

Dormant account
Joined
Jul 19, 2006
Location
NorthWest USA
Look in the casino contacts. They are under AffiliatedWeb. To be fair we should look under casino contacts BEFORE we post our complaints. :)
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Also to be fair, why can't you avoid these 'dodgy' sites? *
As you're in the UK you can play at probably all of the casinos on the net - why not stick to the reputable ones?

* Disclaimer; I'm assuming they're dodgy only because I have never heard of them before! :p
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I do not consider these guys dodgy at all, I have always been paid on time without hassle.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Look in the casino contacts. They are under AffiliatedWeb. To be fair we should look under casino contacts BEFORE we post our complaints.
Thanks Frufru.
By the way I did look under contacts BEFORE I posted but I naturally looked under Imperial and Grand Virtual.
Unfortunately there is no phone number just the email address I already have and since it seems to take them at least 3 Days to respond to each email this is not the ideal route of communication.
I have tried a PM and hope that gets some response.
...just when you think you have found your fav software provider :mad:
 

jerrylee

Dormant account
Joined
Oct 12, 2006
Location
Playa del Vaquero (I wish)
Rusty, we understand you're upset but just a few days ago you were praising imperial casino in https://www.casinomeister.com/forums/threads/imperial-casino-anyone-taken-a-400-bonus.16804/

This being said, can you think of something you may have done recently to trigger an identity check?

You said you opened a bunch of new accounts. We've all heard of cases where casinos void winnings if a player has multiple accounts right? I think it's against the terms. Just remember that under Grand Virtual is a large umbrella of casino sites.
Let's see what develops... (if there's a popcorn munching emoticon I'd use it)
 

thenmh

Dormant account
Joined
Dec 18, 2006
Location
home
They state in the bonus conditions that you can't take the same bonus in more than one Grand Virtual casino
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Yes I praise the good and complain about the bad.Whats wrong with that.
The multiple account issue is with one Casino not different casinos but I agree this is what is probably causing the problem.
That said, there is no bonus issue here and any accounts are registered with the same name address email etc so there should be no issues at all.
I deposit and lose there is no problem.
I make a cashout request.Problem!
same old same old.
 

jerrylee

Dormant account
Joined
Oct 12, 2006
Location
Playa del Vaquero (I wish)
Yes I praise the good and complain about the bad.Whats wrong with that.
fair enough

The multiple account issue is with one Casino not different casinos but I agree this is what is probably causing the problem.

interesting point. just curious- how many accounts with the Grand virtual casino group do you have?

any accounts are registered with the same name address email etc

good idea i suppose

I deposit and lose there is no problem.
I make a cashout request.Problem!
same old same old.

I can't imagine that an accredited casino group can be lumped into the "same old same old" conclusion. There must be reasons for all the praise in the other thread and for the accreditation no?

Anyway, it's not unheard of for casino groups to ask for ID. I get the impression there's more to this case than just giving you trouble because you asked to cash out.
Maybe they're blocking your cashout, or just want to check your ID because you opened a bunch of accounts?
So what's there to complain about then? You send them your ID, they approve it and you're done. Few days later if you're lucky your withdrawal is processed and that's it.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Whats to complain about?
How about them not paying me what they owed for no good reason.
How about them asking for credit card copies when I deposted with neteller?
How about them stating that any payment would be made by cheque through snail mail?
How about them not answering my email?
How about them taking 3 Days and several deposits by me before informing me there was a problem?
How about them not having live help or a contact number?
Anyway they returned my withdrawals to my account which I played off in quick time with very few wins(no surprise there)
I would'nt deposit another cent with these people but I loved the software.
Uninstall.... delete...delete...
Online gambling is in a very sad state but I'm a gambler so I pay the price.
 

mikepipe

Dormant account
Joined
Oct 31, 2005
Location
still progressing
No Rusty, its not in a sad state, but in a very critical, ie: decisive time.
And that should be the point, where we go to the places which deserve our confidence - - and our money.
not the time for experimental hangovers :)
or: cliffhangers.
btw: i totally agree with you regarding eversest/imperial.
 

pstnpstn

Dormant account
Joined
Sep 5, 2004
Location
Seoul
They state in the bonus conditions that you can't take the same bonus in more than one Grand Virtual casino

yeah you are right.
but i had three bonus..
in casino lux, casino elegance (? i can't remember exactly) received bonus.
but lost all :(

and i knew their terms and condition do not allow receive more than one bonus from their groups.. so i did not registered at other virual group casinos.

but in january David Banton sent to me nicely 200% match welcom bonus everest casino inviting mail. (50 deposit + 100 bonus)
so i taken that bonus and made $670 cashed out without problem :)
 

BubbleG

Full Member
Joined
Jul 12, 2004
Location
Earth, man!
Rusty, I hope you get your $$$ very soon.

My personal experience of this group so far is still a very good one.

Sunday night I deposited at Imperial via credit card and took a 150$ 100% new player bonus. After playin till the early hours I met the requirements and cashed out.

I found them to have one of the best cashout systems ive come accross. As stated I deposited via CC and simply selected neteller as my cashout methed, put in my details and left it at that. The website does say they process every 24hrs, after 24hrs I did get a little worried expecting them to send me an ID request but 48hrs after cashing in they pay $375 into my neteller account.

Whats weird is they firstly pay the difference between your deposit and cashout, the CO was for 525 so they still owe 150$ (The amount of my original deposit). When the rest will arrive is anyones guess, as the first payment came 48hrs after instead of the stated 24 i'm expecting it to hit neteller some time this evening.

I'm still very pleased with this group, this kind of cashout is a first for me and no request for ID. My opinion will certainly change if there is a problem with the 150 but for now its all good still.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Treat as you find.
If I had been payed then I would have stayed with this group and if you have had no problems then I am glad and you have no reason to not play there.
The fact is for me they have messed me about and now they have their money back(which they would of got anyway and plenty more besides) because they would not pay me what they owed without putting me on the merry go round.
I just hope you have no problems in the future because their customer service is virtualy non existent(no response from the rep here to this thread or my PM either) and no information about why my cashout was denied along with a 3 Days response time to queries,no live help and no phone lines.
Regarding bonus by the way.
I never requested a bonus and any bonus I received was automatically credited to my account.
The withdrawal request I made which involved a sticky bonus the bonus was never touched and any WR was met many times over.
This is not a bonus issue and frankly I do not care anymore what their problem is/was I have spent up and will never play there again.
I can only give you the facts and let you make your own minds up if you wish to play at these Casinos.
They have been informed about this thread and thus far have declined to respond.
Good luck everyone and "Be careful out there."
 

thenmh

Dormant account
Joined
Dec 18, 2006
Location
home
Rusty, I hope you get your $$$ very soon.

My personal experience of this group so far is still a very good one.

Sunday night I deposited at Imperial via credit card and took a 150$ 100% new player bonus. After playin till the early hours I met the requirements and cashed out.

I found them to have one of the best cashout systems ive come accross. As stated I deposited via CC and simply selected neteller as my cashout methed, put in my details and left it at that. The website does say they process every 24hrs, after 24hrs I did get a little worried expecting them to send me an ID request but 48hrs after cashing in they pay $375 into my neteller account.

Whats weird is they firstly pay the difference between your deposit and cashout, the CO was for 525 so they still owe 150$ (The amount of my original deposit). When the rest will arrive is anyones guess, as the first payment came 48hrs after instead of the stated 24 i'm expecting it to hit neteller some time this evening.

I'm still very pleased with this group, this kind of cashout is a first for me and no request for ID. My opinion will certainly change if there is a problem with the 150 but for now its all good still.

I'm almost sure that they have refunded the remaining $150 to your credit card, that's what happened with me.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Just an update to say that I have now received a pm from affilated web.
So if you have any troubles they do respond here eventualy.
 

cerdikola

Low Roller
Joined
Dec 26, 2006
Location
Spain
Also to be fair, why can't you avoid these 'dodgy' sites? *
As you're in the UK you can play at probably all of the casinos on the net - why not stick to the reputable ones?

* Disclaimer; I'm assuming they're dodgy only because I have never heard of them before! :p

GrandVirtual have a a big reputation and they pay in 24h. Don't say they are doggy if you know what are you talking about '
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
OK I have been in communication with them and my cashout was denied because you are only allowed 1 account with any casino that has grand virtual software apparently.
So basically they let me play deposit and lose then let me make cashout requests which were apparently being processed,redeposit some more make another cashout request, redeposit some more and then a few days later start with the ID bullshit run arround.
This group was happy to take my deposits and let me play while all the time obviously having no intention of paying me my cashouts.
If anyone thinks that is acceptable then good look to you but I will be avoiding these Casinos like the plague from now on.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
I've started contacting any and all casinos I intend to play at precisely to avoid this kind of problem.Here's a recent one:

Greetings,
I am considering playing with your group. I have used a couple of no deposit bonuses in the past; one at 7Sultans and one at Platinum Play, possibly another.
I would now possibly like to make a deposit. Is it possible to decline bonuses by simply not entering a code when I sign up? And if I were to accept a sign-up bonus, would my previous bonuses 'count against' me in any way?

I recently uninstalled casinos I don't play at regularly, so I don't know if I am a member anywhere in your group. If so, my user name would be xxxx or xxxxxx and my password would be xxxxxxx unless you assign user names.

name, address, phone, last 4 digits ss, email addresses used.


I simply want an upfront and transparent relationship should I decide to deposit, no surprises.

Thank you

So far I've had great open and helpful responses.

I know it shouldn't have to be like this, the software should automatically x-reference your registration for any parameters and reject you or inform you about limitations. Casino Rewards does that if I remember right.
Speaking of CR, I just got an offer from a casino I have already used the bonus at about a year ago, but you can't read the t&c unless you download the casino. So I wrote to them. I've cashed in hundreds of thousands of loyalty points across their group, we'll see if they respond in a timely fashion.

A microgaming site that pissed me off the other day was 777dragon. I had to download and go through the whole registration process before they rejected me for jurisdiction (I'm not in one of the eleven 'illegal' states). I should go through affiliate portals that inform for US players or not I guess, and earn someone else a little dough.

Good luck Rusty:thumbsup: It's either got to be fun or profitable, or why bother?
 

jerrylee

Dormant account
Joined
Oct 12, 2006
Location
Playa del Vaquero (I wish)
OK I have been in communication with them and my cashout was denied because you are only allowed 1 account with any casino that has grand virtual software apparently.

Rusty I don't understand that you just said. Can you post their exact reply here - minus your account/personal info, rather than your interpretation? Then maybe the rest of us can learn something. thank u
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
GrandVirtual have a a big reputation and they pay in 24h. Don't say they are doggy if you know what are you talking about '
That is precisely why I put the 'disclaimer' at the bottom of my post. :p

OK I have been in communication with them and my cashout was denied because you are only allowed 1 account with any casino that has grand virtual software apparently.
So basically they let me play deposit and lose then let me make cashout requests which were apparently being processed,redeposit some more make another cashout request, redeposit some more and then a few days later start with the ID bullshit run arround.
This group was happy to take my deposits and let me play while all the time obviously having no intention of paying me my cashouts.
If anyone thinks that is acceptable then good look to you but I will be avoiding these Casinos like the plague from now on.

But that does sound 'dodgy' to me! Like Rusty says; same old, same old...
No problems all the time you're depositing & losing, and the casino only starts reading it's own T&C's when you withdraw... Sorry, but if that really is the case here, it's not acceptable behavior for a 'reputable' group.
 

jerrylee

Dormant account
Joined
Oct 12, 2006
Location
Playa del Vaquero (I wish)
Like Rusty says; same old, same old...
No problems all the time you're depositing & losing, and the casino only starts reading it's own T&C's when you withdraw... Sorry, but if that really is the case here, it's not acceptable behavior for a 'reputable' group.

Only their reply will tell the answer. I wonder where Rusty is today to answer this question? Still curious about whether their rep here or their CS followed up.
Remember in the 400% bonus thread where I was going to make a deposit? Well this one has me wondering...so better safe than sorry.
 

BubbleG

Full Member
Joined
Jul 12, 2004
Location
Earth, man!
I'm starting to get a little pissed of with this outfit now.... :what:

What can I say, I won and cashed out and they paid the difference between the deposit and cashout meaning I was lucky enough to cash in profit. Even at this point I can hardly say its a been a slow process to complete because I have waited weeks in the past at some places... That being said, THEIR terms state 24hr cashout and they certainly aren't stickin to that!

For now its just irritating that they are not sticking to their word, if I have to wait another week or more my opinion will definitly change. I also sent a friendly email to their support about 36hrs ago just asking when the cash in would be processed but as yet no reply. Comparing this to waiting 15 seconds for live support at 32red, things aren't really looking good.......

Its a shame such cool software has to be in the hands of such amateurs :eek2:
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Rusty I don't understand that you just said. Can you post their exact reply here - minus your account/personal info, rather than your interpretation? Then maybe the rest of us can learn something. thank u

PM is PM and the facts I have stated here are facts.
Grand virtual are aware of this thread and they are welcome to contribute to it at any time they wish.
I do not know why you (jerrylee) are so biased towards the casinos on this but I could hazzard a wild guess.
I do not say that this is a rogue outfit and indeed I compliment the software.
If I am to blame in any way then it is to open lots of grand virtual accounts within a short period of time (7) although I have not played at them all and this has obviously raised a flag.
However I am sure that grand virtual would be the first people to say that I am not a bonus abuser(play/deposit records)
So, it comes down to me having more than one acccount with a Casino using the same software. So what?
To be honest I am that disheartened and fed up of having to explain why I think it is unfair that my cashouts are not payed that I will not post again on this subject.
Feel free to say why you think it is ok that Casinos are free to treat players like this because in the end you only giive yourself away.
End of.
 
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