advice needed plz

[deavera]

hi there everyone, Im hoping someone can advise me on what to do next,so here is the problem; On the 30th dec 06 i was playing in a casino [that has a brilliant reputation and has always payed out with no problems] on a certain game called lotsaloot, i hit 3 lotsaloot on the bottom line when they all jumped to 2 bars ,they had time to all stop and then jump, i was gobsmacked ive had the odd reel jump before but not 3 so i got in contact with the casino and told them what had happened,so now after over 3 weeks its still with the software dept who are still looking into it and all i get is "we will get back to you when they get back to us". I have emailed twice a week and always the same, should it take this long? do i leave it longer or what? anyone else had this problem? (3 lotsaloot £2000 3 bars £22.50) ty in advance

[Simmo!]

Sounds similarish to the Mega Moolah issue. The Microgaming system keeps a backend log of all RNG's generated. My guess is they will consult this and a) agree that your payout was incorrect or b), more likely, explain that there was a difference between the graphic display and the RNG result. They will probably be able to supply a log from the audit trail though to back it up as they do keep these.

[Slotster!]

Ouch... Does the casino in question have a rep here? Might be worth a PM to chase it up!

Microgaming have been very fair in recent months with things like the Mega-Moolah glitch, so I'm sure you'll get a satisfactory response!

Good luck!

[deavera]

so whats my chances of getting the money off them, ive never been in this situation before, does this sort of thing happen then, that a slot machine can stop on a certain win jump onto something else and not register?

[Simmo!]

so whats my chances of getting the money off them

Depends entirely on the result of their investigation.

[deavera]

Yes the casino in question is on this site, its the best ive played on sofar just hoping i get a good result, was wondering how long it could take

[Simmo!]

Yes the casino in question is on this site, its the best ive played on sofar just hoping i get a good result, was wondering how long it could take

It's not the casino though, its a Microgaming issue.

[frufrugirl]

Hope it settles in your favor deavera

[deavera]

yeah so do, i but i doubt it, so thanks everyone for the input and support
bye for now

[Mousey]

Were casino games downloading while you were playing?

I see similar jumps and heart breakers (saw 2 7's +Cash Crazy multiplier jump and become one 7, a blank, and a bar) when the casino software is updating.