Question about Vegas Partner Lounge

**SlotsPlayer** · 25th January 2006, 12:12 AM

Does anyone know how long they take to pay? I withdrew Sunday night, my withdrawal came out of pending Monday night. They requested documents this morning (Tues) which I promptly sent. It's now Tues night, and the withdrawal is still work in progress. Maybe I'm just not being patient enough, I've been spoiled by the 1 hr. reverse withdrawal period at a certain other MG

**VPL** · 25th January 2006, 10:50 AM

Hi SlotsPlayer,

Please PM me with your account number, and I will see what the hold up is.

Regards
Schalk
VPL

**colincaster** · 14th February 2006, 04:32 AM

Hey, VPL. Can you tell me what e-mail address for VPL actually works? I sent a bonus related question several days ago, and have tried arthurian@vegaspartnerlounge.com, vip@vegaspartnerlounge.com, and help@vegaspartnerlounge.com. No response. It seems like every time I try to contact you it takes me a week and extraordinary efforts to get a response. What a hassle. If you're not going to monitor those addresses, please don't list them on your website. Meanwhile, please provide us with an address that is actually being used. Please let me know. Thanks,

Colin

**johnsteed** · 14th February 2006, 04:52 AM

***

colincaster

No response. It seems like every time I try to contact you it takes me a week and extraordinary efforts to get a response. What a hassle. If you're not going to monitor those addresses, please don't list them on your website. Meanwhile, please provide us with an address that is actually being used. Please let me know. Thanks,

Colin

The VPL group, is a very good operation... but colincaster is right on the money with this one. You guys blow when it comes to responding to emails. In the middle of December, I sent out something like 10 emails (to various addresses) in hopes of getting a response, and nothing. I had to contact your people via "Live-Chat", and instead of dealing with my query (that I sent out 10 times), they wanted to press that they weren't getting any of my emails (instead of responding). Somehow, they didn't get any of them. The matter was never cleared-up, and I haven't heard anything from your group since.

I love your casinos, and I've had pretty good luck at Maple Casino as well as 777Dragon, but you've lost my business over your support's incompetence.

And for the record, I do believe that I've PM'd you here as well. The only two groups that I've contacted via Casinomeister.com has been VPL and Trident, who responded in under 24-hours.

Side note: I really like the "VPL" avatar. It's BIG, colorful, and sparkling.

Steed

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**managra** · 14th February 2006, 05:13 AM

I started playing at VPL (CasinoUS) last Thursday. When i checked the Loyalty Rewards screen the next morning i had 13 pts. Played more on
Friday and by the end of the day i still had only 13 pts. I asked Live Chat how often the points screen was updated and was told once a month, first week of the month. This seemed really odd to me so i sent an email and i got the same response (my email was replied by the same person i spoke with on live chat). On Sunday i checked again and i then had 57 pts. It seemed, therefore, that it does get updated more than once a month.

**colincaster** · 16th February 2006, 05:53 AM

More e-mails, plus a PM here. Nada. No response. Unbelievable.

CC

**VPL** · 16th February 2006, 08:18 AM

Originally Posted by colincaster

More e-mails, plus a PM here. Nada. No response. Unbelievable.

CC

Hi Colincaster,

I have read your post, and we are seriously addressing the CS issues. Please note that I only received your PM now, as I only got into the office now. (GMT +2 timezone)

All of the above email addresses you mentioned should be operational. Please PM me with the specific issue, and I'll make sure that it gets attended to immediately.

Regards
Schalk

**mattysgirl** · 16th February 2006, 05:50 PM

I am going to have to agree on the cs issue. I have had one csr tell me one thing, and then call and another csr tell me another. This has happened two times now in the same week

The worst one was when I had not realized that my husband had an account with crazyvegas (the casino was not on the computer when I joined) so anyway I asked about the 100% match bonus and of course was told the usual one per family ect... Ok I have no problem with that and understand, but I was told out of an act of good faith they would match my 2nd deposit by 100% up to $100.

I double checked with the csr about the 100% up to $100 on my next deposit and he said the same thing. I am not hard of hearing nor did I imagine this.

That sounded great, but as I know casinos I called before I made my 2nd deposit only to be told that was not true. I spent sometime on the phone telling them exactly what I was told the day before, right down to the statement "as an act of good faith"

In the end I was simply told I heard wrong (come on most of us that have played online for sometime don�t miss hear any bonus offer lol) I was told that I would be sent an offer, so I waited for that and they offered me 100% up to $50.
Sure they did not even have to do that. What had me the most angry was that I got two different stories. I even asked the person who told me that I would get up to a $100 bonus on my 2nd deposit if he was putting that on my account and he said yes.

My second issue with them has to do with security, now with a group of casinos this large if someone has sent in there id, utility bill ect.. For one account cant you just use that for all accounts in that group???
It�s very hard to get an address changed to match your credit card. You have to jump through hoops lol.

How hard is it to see that you have all the documents and change an address on an account?? I was told my address would be changed on one of my accounts with them, guess what still not changed and I was told it would be done while on was on the phone with them. So I asked about it and was told I need to send in documents.

I simply get tired of being told one thing, then being told another. Hearing "I am sorry for the miscommunication" is getting old. And not with just VPL any group of casinos.

I like this group but every time I have went to make a deposit in the last week I always wonder what issue I will get. I am starting to think that when a csr tells me somthing that I will need to get a name, blood type, eye scan, fingerprint ect...lol just so I can prove who told me what.

mattysgirl

**colincaster** · 21st February 2006, 06:12 AM

I finally received an e-mailed response to my CS request on 2/18, ten days after my initial attempt to get help. Furthermore, it only came about because of my ability to PM vegaspartnerlounge through casinomeister.com.

VPL assures me (of course) that they are in no trouble financially, but are instead transitioning their CS. IMO, any kind of transition that results in customer e-mails getting unanswered for 10 days is a very poorly considered transition strategy.

It will be quite some time before I deposit again at a VPL casino, but I wish them the best. I hope they can right the ship. And I do thank them for responding to my PM here on casinomeister.com.

As always, Brian is the hero, even when his assistance comes in a passive form. CM rocks.

CC

**mattysgirl** · 21st February 2006, 06:40 AM

I gotta tell ya there CS needs some help

No on there can seem to get it right. It's like no one is working on the same page. You hear one story call back get another. I have now had so many issues that when i call the CSR remembers me..lol not funny but it is.

I am just ready to call it quits with them. On the bright side if they are changing to some new system I dont think it can get any worse.

mattysgirl