Swiss casino & casinoLV do not pay $6000

[ebruduck]

I registered there and played the signup bonus .

I played Videopoker doubling and blackjack which are both allowed games for the wagering and completed the roll over.

I pitched a bitch couple of month ago and also contacted playtech

Dear Ebru,

Before processing your withdrawal request we have noticed a pattern of bonus abuse in your game sessions.

Due to this we have subtracted the bonus money that was given to you and your winnings, processing only your original deposit.

We are truly sorry if there was any misunderstanding but we are obligated to follow the company's policy.

The following is a statement directly from our "Terms of Use":

"The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future".

We do appreciate your interest in our casino and hope to see you at our tables. However, we cannot credit any future bonuses to your casino account.

Should you have any questions or concerns, please do not hesitate to contact the Swiss Casino Support Team. We are available 24 hours a day, 7 days a week, at:

E-mail: Support@SCasino.com
Toll Free: 1-866-866-6945 and 1-866-546-0445
International:
Fax: 1-268-481-2328

http://www.scasino.com/

Cashier Department

Swiss Casino




I asked for explanations they refuse to give, I contacted playtech and that what they had to say

Dear Ebru,



I apologize for not getting back to you sooner. I was sure the casino have contacted you and explained their decision in details.



According to the casino they decided to return the original deposit amount and your funds were returned to Neteller (only the original deposit funds). Emails were supposed to be sent to you explaining this.



If you do not accept the casino’s decision, please let me know and explain why do you think their decision is wrong, and I will investigate this further and ask for our legal department advice if needed.



Best regards,

Iris Toledano

[vedat]

i dont know what should players do even they meet the wagering requirements on required games and win alot guess 6000 is alot i guess they are labeled as a bonus abuser and not got paid i think people should avoid those casinos at all cost

[caruso]

I'm pleased to see the quasi-responsible response from the Playtech "disputes" department.

Not that it needs saying, but I'll say it anyway: they can see all the "patterns" they want, and deny you subsequent deals / bar you etc on that basis, but since no rules violation was committed, they payout on the agreed contract first.

These Playtech issues are becoming ridiculous. There has to be a point at which Playtech is considered a rogue provider; quasi-responsibility of this disputes department response notwithstanding, their licensees evidently have a free card to do absolutely anything. The only way around this is to issue a general caution against Playtech casinos. They HAVE to be pushed into taking a stance against these rogue licensees.

The current list:

Giant Vegas
Vegas Red
Grand Banks
Joyland
Tropez / Swiss
African Palace
Indio

This is a software provider with no control over its licensees.

[Casinomeister]

The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future

This is the problem in a nutshell - terms like this and the way casino operators deal with them. Just about every casino in cyberspace has a term like this, but operators handle these situations differently.

Many - like the ones caruso listed - fall into a category that is business oriented. The player is given a bonus, and if the casino doesn't like the way the player plays this bonus out, they disqualify the player - give back the deposit and adios amigo. Benefits: cash flow is not messed up. Negatives: produces player animosity since these terms can be abused by the operators.

Casinos that are player oriented will either 86 the player, or deny further bonus play, but in the meantime will pay the deposits and winnings. Benefits: better retention of players. Negatives: messes up cash flow.

Casinos that are "business oriented" (IMO) are concerned the here-and-now short term goal. They don't have much vision over the horizon. Casinos that are player focused will - in the long run - endure since they generate better player loyalty.

This PAB was submitted six weeks ago, and most Playtech complaints should be going directly to Playtech. This is why they set up their disputes site.

I'm not going to jump into the middle of this unless I have something directly from the casino. This is not the player's first PAB BTW.

Perhaps I should do the bonus players a favor and list in the "Casinomeister Cautions" section which casinos are "business oriented"

[jetset]

This is another shocker from a Playtech casino in my view - the management at Swiss Casino are going to grab this player's winnings and bonus after he/she played to their T&Cs, only to have them use this BS *retroactive* condition to declare him/her an abuser.

This is a license to steal by this casino, and it looks as if Playtech are quite happy with it's licensee's behaviour judging by Toledano's response.

Bryan has a point - the T&C, however unethical does make the bonus forfeit at management's unilateral discretion....but it seems to me that it does NOT cover confiscation of winnings as well:

QUOTE: "The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future". UNQUOTE

If this is the way these people do business they are best avoided like the plague imo.

[Vesuvio]

Originally Posted by Casinomeister

Casinos that are "business oriented" (IMO) are concerned the here-and-now short term goal. They don't have much vision over the horizon. Casinos that are player focused will - in the long run - endure since they generate better player loyalty.

"Business orientated" has to win a prize for the best euphemism for "rogue" (or "fraudulent") anyone's come up with! If casinos realised that ever invoking that term to renege on a bonus offer would mean instant pariah status they might think twice about it. I can't see how you can avoid roguing a casino that's confirmed as using it - do you really think anyone should be playing at an outfit that's going to consider it's cash-flow before deciding whether to pay out a win or not

Fraudulent or non-fraudulent is the distinction, not business or player-orientated.

[elscrabinda]

Read the African Palace thread for a bit of encouragement. You may still have a chance.

Personally if I have a dispute with a casino I find trying to resolve it by email is useless. You absolutely have to phone them, demand to speak to a manager (preferably one you can feel ok about shouting at, I'm sure casinos deliberately employ timid foreign women so you won't be too nasty to them!) and don't give in till you get paid. Anything they agree to over the phone insist they put it in an email to you straightaway for posterity and be aware of the escalated threat level to use (winneronline, here, playtech dispute channel, anywhere you've seen them advertised, their regulator etc. be imaginative!)

[caruso]

Bryan, just to point out that the player did contact Playtech - see the bottom half of his post:

I asked for explanations they refuse to give, I contacted playtech and that what they had to say

Dear Ebru...(etc etc)

[caruso]

Originally Posted by jetset

This is another shocker from a Playtech casino in my view - the management at Swiss Casino are going to grab this player's winnings and bonus after he/she played to their T&Cs, only to have them use this BS *retroactive* condition to declare him/her an abuser.

This is a license to steal by this casino, and it looks as if Playtech are quite happy with it's licensee's behaviour judging by Toledano's response.

Bryan has a point - the T&C, however unethical does make the bonus forfeit at management's unilateral discretion....but it seems to me that it does NOT cover confiscation of winnings as well

Quite right, on all fronts.

[GrandMaster]

Originally Posted by Casinomeister

Many - like the ones caruso listed - fall into a category that is business oriented. The player is given a bonus, and if the casino doesn't like the way the player plays this bonus out, they disqualify the player - give back the deposit and adios amigo. Benefits: cash flow is not messed up. Negatives: produces player animosity since these terms can be abused by the operators.

This sort of behaviour also hurts honest casinos, not just players.