Ivegas.com free $25,have problem,be careful!!

[nnhhww]

Ivegas.com free $25,have problem,be careful!!

free $25 when you open an new account and add a credit card.


1. No purchase is necessary to qualify for this bonus. You are required to register a Play2Win account with valid user information including, email address and a credit card. Once again no purchase is necessary to take advantage of this offer.
2. In the interest of fair gaming, you must wager at least 5 (five) times the bonus before withdrawing any amount. If a withdrawal is made before wagering 5 (five) times the bonus, the bonus money and winnings will be removed from your account.
For example: A $25 bonus must be wagered at least $125 ($25 x 5) before making a redemption.
3. Bets placed on Roulette and Craps do not count toward the wagering requirement.
4. NETeller cashouts for No Purchase bonuses may experience up to a 48 hour delay.


but,Their prestige has a little questions. Before determining, please don't deposit . Don't play their game either.
I have sign up and get free $25,after i played their casino.I have cash out $50 by neteller on 3 July.

the manager said NETeller cashouts for No Purchase bonuses may experience up to a 48 hour delay.However, up to now, they have not paid !

I have chat with the live chat.he/she told me than will be paid in one hour.But he/she has lain!

please check the chat history:


10 July

* Please enter your question below and press the send button. We will be with you shortly.
customer: ??
* Your chat session has been established.
aldean: Hello
aldean: how may I assist ytou
customer: HI
customer: ivegas?
customer: I have withdrawal $50 on 3 July
customer: no payment from you
aldean: may I have your username please
aldean: hello?
customer: I have chat with someone here,he/her told me it taks 4 days.but now is 15 July
customer: my user name is xxxxxx
aldean: username please
customer: thanks
aldean: the check is still on hold
customer: no
customer: withdrawal by neteller
aldean: were you requested to provided any additional information
customer: ???
customer: this is email history
customer: Hello xx

your request has been forwarded to the accounts office. Once it has been processed you will receive an email from the accounts office

customer: on 9 July
customer: are you there?
aldean: I will inquire about the status of your cashout from the accounts office to see why the check is on hold
customer: ok,please
aldean: sorry about the delay
customer: no problem
aldean: are you there?
customer: yes
aldean: do you have a netteller account number
customer: yes
customer: i have already send to you
customer: [email protected]
customer: on 8 July
aldean: okay, I will email you once I have confirmation from the accounts office
customer: ok
aldean: thnks
aldean: bye

15 July
rick: Please hold one moment
customer: thank you
rick: I have completed contacting our Accounts Office, rest assured your cashout will be completed processing to your account shortly
rick: Will there be anything else I can do for you?
customer: ??
customer: thank you
rick: Not a problem
customer: how long does it will take?
rick: It should be done within the next hour
customer:
customer: thank you
rick: You are welcome
customer: see you later
rick: Thank you for your patience
rick: Have a great day


20 July
wilson: Welcome to iVegas.
wilson: How may I assist you?
customer: rick there?
wilson: Rick's shift has ended.
customer: ok
customer: rick: Please hold one moment
customer: thank you
rick: I have completed contacting our Accounts Office, rest assured your cashout will be completed processing to your account shortly
rick: Will there be anything else I can do for you?
customer: ??
customer: thank you
rick: Not a problem
customer: how long does it will take?
rick: It should be done within the next hour
customer:
customer: thank you
rick: You are welcome
customer: see you later
rick: Thank you for your patience
ri
wilson: Is there anything I may assist you with?
wilson: /
wilson: May I have your email address please?
customer: [email protected]
wilson: Thank you, one moment please.
wilson: The account office will contact you once your cashout will be completed.
wilson: Due to the high number of cashout requests, we will process your request in due time.
customer: but
customer: every live chat told about this
customer: but,no any payment from you.
customer: I think Ivegas is prestige
wilson: I am sorry, but the number of cashout requests has caused a large delay in our regular process.
customer: how long i will wait?can you tell me?
customer: rick told me wait an hour
customer: but He has lain
wilson: I am sorry, but we cannot provide you with an exact time and I am sorry the information Rick provide is incorrect.
wilson: Are you still there?
customer: yes
wilson: Is there any other questions I may assist you with?
customer: Withdrawal processing times vary according to payment method, ranging from 5-7 days for services such as NETeller, PrePaidATM, and FirePay to 10 days for wire transfer and up to three weeks for checks.
customer: 5-7days
wilson: As I said before, due to the high volume (number) of cashout requests. We cannot process all our customers' request to cashout within the given time frame.
wilson: The Account office will contact you once your cashout requests has been processed.
customer: ok

Therefore see , they avoid paying constantly. So,every one here.DO NOT DEPOSIT TO IVEGAS,They have prestige at time until I can determine !

 

[jpm]

This is almost the exact same excuse that Black Widow and Grand Banks was using for stalling payments to people who accepted bonuses. It was their way of punishing anyone that accepted a bonus from them and IMO, a real scumbag tactic.

Sounds like the same vermin are running iVegas now.

 

[glodge]

jpm,

Even though I'm not connect to iVegas.com I do own

You do not have permission to view link Log in or register now.

and run the same software, live support & billing company.

First of all the company that operates iVegas.com is far from being scumbags; I don't mix with such types, let alone do business with them.

nnhhww
I would be happy to mediate a resolution for you nnhhww, however to do this I would require your Casino ID at ivegas.com

Secondly I simply would like to point out that since iVegas.com has offered the Free no deposit $25 signup, they have had around 3,000 players request this free bonus.

IMHO it has nothing to do with a cash flow problem, it is about man hours and the high number of requested cash outs that have to be processed; there is only so many hours in one day.

In regards to the Live Support, with your permission, I would like to copy this and send it to the Operation Manager, who I'm sure will be more than happy to clear up this matter.

In closing, I can only say that this is not a usual outcome or a display of the norm, in iVegas's concern or in mine for that matter.

Mistakes do ocure, however if those behind the operation do nothing to fix it, then there is problems.

In this case regarding iVegas, I'm 100% sure it's an oversight and I'm positive it will be rectified ASAP.

 

[jpm]

Sorry Joel, didn't mean to offend!

I thought it was an odd coincidence that they were using the exact same wording that I got from BW about why the cashins were delayed. (I am sorry, but the number of cashout requests has caused a large delay in our regular process. )

 

[glodge]

jpm,

" (I am sorry, but the number of cashout requests has caused a large delay in our regular process. )"

This would be the truth in ivegas's case.

Just wanted to clear this matter up & at least mediate a resolution. In the process rectify a satisfactory outcome for nnhhww.

No hard feelings jpm, you weren't to know.

Sincere Regards

Joel





(Message edited by glodge on July 21, 2003)

 

[nnhhww]

Hi Goldge

my user name at ivegas.com is nnhhww

thanks

 

[glodge]

nnhhww,

Thankyou, I'll get this sorted out & keep you updated.

Regards

Joel

 

[jigga]

You have a really clean site glodge. Quite nice.

nnhhww, sorry to hear you are hiving problems. It is the first time i heard of it. I also tried to bang a few bucks with their bonus. I think i went in after hearing after a month of hearing from people that they not only were winning but even getting paid QUICKLY.

I am pretty surprised to hear about your problem - but i guess you can not please all people all the time.

Good luck.

 

[gramsey]

what site is that glodge?

 

[nnhhww]

than you Goldge

after your help,They write back to me at last!

this is email.
Dear XX

Due to certain players not abiding by our terms and conditions, we require you to submit the following form below to verify your identity. Please complete the form and fax it, along with the requested information, to the number listed.

Please fax the following three pieces of identification to support your application:

1. a clear photocopy of the front and back of your credit card(s) - signed;
2. a clear photocopy of your last credit card statement indicating my name, address, statement date and credit card number and;
3. a clear photocopy of your driver's license, front and back, or other photo ID.


___________________________
User name

___________________________
Address

___________________________
Signature

___________________________
Date

___________________________
Email Address

___________________________
Contact Telephone Number


To finalize your redemption request, print, fill out and sign this document and fax it along with a clear copy of your last credit card statement (indicating your name, address and credit card number), a copy of the front and back of your credit card and a copy of your driver's license (or other photo identification indicating your age) to:

Fax: 1-416-227-0645

Please ensure that all copies are clear and can be read.

Thank you for using iCashier.

To receive an immediate response to any questions you may have, click on our "Live Chat" icon located at the top of the iCashier Help page from the 'Cashier'. No download is required.

Once Live Chat has established a connection, you'll be able to chat with a live Customer Support Representative. You can also email us at: mailto:[email protected].

iCashier's customer support is open 24 hours a day, seven days a week.

Please feel free to contact us again with any other questions you may have.


Robert
Customer Support Representative


I think,If goldge not help me,They will not give me any response.

Ok,I have scaned all my documents and sent to Ivegas.

Let us see what kind of results there are. But I predict they also at awkward me.

 

[glodge]

gramsey,

If your asking the URL of ivegas it's Link Removed ( Old/Invalid) , though I'd prefer you to visit my site They are offering a $25 no dep. Hey take a look at both.


Regards

Joel

 

[glodge]

jigga,

The show of discontentment by nnhhww, regarding the operations of ivegas Accounts Dept, I simply felt obliged to add my thoughts and offer assistance to nnhhww in mediation of a solution.

Thanks for your individual support and positive affirmation towards this operation jigga, which in my regard is greatly appreciated.


Sincerely

Joel

PS Thanks for the complement regarding the Vegas Heat Casino site.

 

[linda7]

Hi glodge,
I am going to check out your casino today. I am sure it will be fun.

glodge, since you are a casino owner, are there really many fraudulent players? If so, then I would be more understanding of online casinos. For example, nnhhww was requested to send in alot of info for a $50 cashout. I never heard of sending a copy of your CC statement before. Thanks glodge.

Linda7

 

[gramsey]

Glodge what is your site's address?

 

[gramsey]

Linda, please let me know about Glodge's site after you check it out ... Good Luck make some big bucks

 

[glodge]

Linda7,

" glodge, since you are a casino owner, are there really many fraudulent players? If so, then I would be more understanding of online casinos. "

As unfortunate as it is, yes there are Linda. Unlike its land based counterpart, who have the aid of visual security, some people are simply out to scam & or to attempt to commit fraud.

To provide you an example, in the last couple of months there has been a credit card racket out of Taiwan. In essence the CC's are stolen from Sydney Australia, and then this mob uses them online. I know that a number of casino's have been hit.

EG a small casino I know of got hit for over $25,000US in two weeks period, this does not include the charge backs.

Not only is the casino defrauded by paying out illegitimate winnings, but also gets hit with charge back fees, when the stolen cards are discovered.

I can't elaborate on this further, doing so would be a security risk, sorry.

Apart from this example, there are 101 ways to scam, or attempt to defraud an online casino.

It's unfortunate but this is why the fax backs, & players identity issues are of a paramount importance, in the online casino industry.

Let me reiterate, without the aid of surveillance the only other option is to insist on players providing proof such as Driver Licenses, Passports, copies of the CC back & front and utility bills.

If there are discrepancies in this documentation, casino's security departments are likely to flag the player. Until such time as their identity can been proved beyond doubt.

I know this action can seem like a personal dig at a players integrity & honesty, however this is not the casino's intention.

I hope this sheds some light onto your questions Linda

 

[bewitch]

It's really nice to see a casino owner's post. You are the second owner I knew. I chat with realwin casino owner before.

Everything has both side. There are good/bad casino and there are good/bad players. It's SO hard to judge when it involved with money.

When I have problems with DirectNetPay/Eztp, I did give them more than 1 month to clear out the error and told them EVERYTHING. I just don't get it how can things became so mixed up. :rofl:

I like to play online gambling for fun, not for making big money (or lose big). So it's nice to know there is good casino out there. I will try yours next time. I will have all my documents ready .

 

[glodge]

bewitch,

Thank you

If I may offer some advice, when sending e-mails to a casino regarding an account, try to keep the content in a point to point fashion. I know sometimes; especially dealing with money issues, e-mails can blow out to a small novel in size.

Although I'm sure the casino / processor understands your frustration, it can be hard at times extracting the relevant info pertaining to the problem.

In keeping this brief & to the point, it can help to elevate any misunderstandings by both the player and casino. Thus expediting a amicable outcome for all concerned.

I'd be interested knowing your overall opinion regarding Vegas Heat, when you play.

May Lady Luck be sitting at your side.


Sincere Regards

Joel

 

[bewitch]

You are right about keeping the content in a point to point fashion. English is my second language and I do my best to make myself clear.

When the first two double charge appeared on my credit card wasn't that bad beacuse I accepted their excuse (technical problems). But I started to get very nervous and frustrated when I saw ANOTHER $500 "disappeared" in my bank account 10 days later ( instead of credit back). It made total $1000 charged and the money is gone from my checking account. And they still didn't credit back today even they told me they credit back on 6/15. I was afraid of the suitation became worse after reading all the BAD news about these wager21 casino, directnetpay or EZTP.net

Personally, I think it's very important for casino "respond" the customers no matter good or bad news. So the customers know the casino got the message at least. The whole thing really drive me mad is NO ONE ever contact me. I have to call, email and "beg" them to reply me.

There are a lot of good casino with great customer service out there. I played at Gambling club, lucky nuggest, intercasino, realwin casino , Casino-on-Net, Captaincooks, Goldenstars, Ivegas and many others before, I never have any compliant no matter I win/lose my money.

It's gambling. There is always risk in it. I will be more careful now. I think I learned my lesson in hard way, but I am lucky to get recover.

I will let you know how I felt about Vegas Heat. I am waiting for my deposit get into Neteller from my bank now.

Glad I find the forum and you guys here.

 

[glodge]

bewitch,

Having to wear $1000 hit is bad, no matter who you are.

Have you considered " pitching a bitch " to casinomeister, ( https://www.casinomeister.com/player-arbitration-pab/ ) you know he maybe able to help.

Also if you ever need any feed back on a site, this is the place to ask, you've made a good discovery finding casinomeister.com bewitch.


Sincere Regards

Joel

 

[bewitch]

I did. But I think DirectNetPay is really bad. And I think Bryan must have a lot of compliant about the wager21 casino.

However, my bank will dispute for me because I have the paper proof they should credit back, not charge again. So I got $500 back immediately and is still waiting for the other $500.

I am lucky this time. I got my deposit back from their mistakes. I thought I will never get my deposit back when all the mess became more mixed up. DirectNetPay blocked my account and never contact me anymore. I also decide to let it go since I got my money back this time. I lose 10lbs in 1 week from all the mess. Not too bad after all.>,hahahaha<,

I visited your site earlier. You has very similar rule as Ivegas. But I think Ivegas change their wager requirement since my last visit. They have fastest payout I ever seen (with firepay). In fact, my money was in my firepay account in less 1 minute. WOW...

 

[glodge]

bewitch,

I'm happy that you managed to get your bank to fix this up. Normally I don't subscribe to chargebacks, but in your case it warranted this type of action ( IMHO )

Yes ivegas.com pays out mighty fast!
I've know of others to receive neteller payments in under 3 min.

We use the same e-processing company & software as ivegas however, we have ( hope you don't mind Bryan - I'm giving myself a plug here ) 100% signup up to $50 free, with a (10x) play through, you can even play blackjack.


Anyway glad to hear you got some of your cash back bewitch


Sincere Regards

Joel

 

[linda7]

Hi Gramsey, always a pleasure to chat with you my friend. Glodge's site is

You do not have permission to view link Log in or register now.

,
I took a look at it earlier and its very classy looking. I will definitely let you know about the site. Thank you for your good wishes gramsey,
and I hope you are winning many jackpots in bingo.

Hi Glodge,
I had no idea that there are so many fraudulent players out there and I think its horrible. I am sure it is a great expense to open and maintain your casino, then to get ripped off is just too much. I now understand why casinos ask for the info that they do. Joel, I have one more question if you do not mind. My driver's license reflects my old address. I bought a new house last summer and have not been to the motor vehicle to update my home address. Is this considered a major problem. So far, all the casinos accept it, since I supply them with my utility bills (which is also a problem since they are in hubby's name) however, my cell phone bill is in my name (I wonder how I let that happen...lol) so I send them so much info that they know I am legit. Also, I fund with PrepaidATM or western union. Do you forsee me having any problems in the future? I am wondering if I should maybe add my name to the utility bills. What do you think? Thanks Joel.
BTW, your casino looks soooooo pretty and classy, I cannot wait to play there. I will play there tonight.

Linda

 

[glodge]

gramsey,

Sorry I missed your post, but thanks Linda for coming to my rescue, much appreicated

Regards

Joel

(Message edited by glodge on July 23, 2003)

 

[glodge]

Linda7,

Hey no hassle, apart from being on the other side so to speak, I'm also a gambler & like to think that we can all offer each other good solid information, in a relaxed & friendly environment.

In regards to your Drivers License, the way things are now with the industry, and that fraud & scams are pretty rampant, I would strongly suggest having your address updated on your License.

Different address on different ID Docs., may find a casino flag your account. To save this type of frustration, IMO it's always best to have everything up to date & current.

BTW thanks for the kudos on the presentation of the site. Fortunately I'm a web developer, so I do everything myself; saves a lot of money

Anyway Linda let me know how you go.

May Lady ( or in your case Mr ) Luck be sitting at your side.


Sincere Regards

Joel

 

[bewitch]

Hi, Joel (hope you won't mind I call your name)

I tried your casino this afternoon. Had a good time. I usually play blackjack and slot (I can ONLY play this two anyway...). BJ looks very fair.

I use my firepay account instead of Neteller. I don't think I will ever use my credit card or bank card any more except gorcery shopping.

However, I NEVER dispute anything with any cards before. It's the very first time. In fact, my bank recommand it, just to protect myself. I even "close" my account and reopen new one.

Wish me luck to win some money. If not, it's fine to me. At least, I "KNOW" who win my money. HAHAH!

Have a nice evening to you all!

 

[The Dude]

Okay, I'm back. No more beach and Turkish food (for now).

Welcome to the forum bewitch and nnhhww! Now back to the main issue:

nnhhww -- has your situation been resolved yet? Please let us know what the status is of your complaint; I want no loose ends here. Thank you.

 

[jigga]

glodge, i think you are doing a magnificent job. i checked out your site earlier this week and i was just looking through the few posts here. i think it is terrific that you take resposibility and lots of care for your customers. it is so refreshing to see an online casino manager so involved, passionate and concerned for his players. May it be sites like yours that make it to the top.

BTW - just to add my 2 cents to the faxing information discussion, i had to do it on several occasions and truth be told, it is the least an honest player could do to live up to his gambling. In any land based casino, when you withdraw cash from a machine and throw it away at a table or a slot - say bye bye. Land based casinos don't give half the comps and bonuses that the online casinos do. A legit online operation deserves a minimal amount of authentic customers. The question is, which casinos are of the sincere type. and i must say glodge, you are setting a new trend in the industry if you keep it up.

I wish you tons of success. I think i will drop by your casino soon just do me a favour...don't quote me on the forms thing when the time comes.

 

[The Dude]

nnhhww?

Still there??

 

[ivanna]

Hi Everyone,

I'm iVanna, the iVegas.com Casino Hostess. Joel, the manager of VegasHeatCasino.com, was kind enough to contact us about the problems NNHHWW originally posted here. I thought I would pop-in to help explain a few things that have been discussed.

BTW - Thanks for the help Joel bringing this thread to our attention we appreciate the opportunity to explain things.

This customer has been in contact with our support staff on a couple of occasions, currently our CSR's are waiting on a response to their last email. Since first learning about this I've done an investigation into this matter personally. What we found is a solid indication that there are several accounts registered to this user or mulitple users sharing similar information. Each account received a bonus and has entered credit card information. We have a strict policy at iVegas where only 1 account is permitted per person and if our security department suspects a user has more, payment can be witheld where bonus abuse is suspected until further investigation. We're making every effort to avoid fraudulent account activity and to protect our players and ourselves. All information is kept completely confidential, of course.

At iVegas our customers support, accounting and management team make every effort to stay in close contact with all our customers and we work diligently to resolve any and all matters as quickly as possible.

I hope this helps, if anyone has any other questions please don't hesitate to contact me personally at [email protected].

All the best,


iVanna
Your iVegas Hostess
Link Removed ( Old/Invalid)

 

[bewitch]

iVanna, it's very nice to see your post here.

Good job, Joel. You are a very good casino manager. Not only offer a good casino and also help others as well.

I am sorry to hear NNHHWW is abusing the bonus. However, he did post this issue in other forum. You probably need to check some of them and let people know the real story. It looks like he disappear now.

Good luck to you all.

 

[deeg]

Time and effort wasted on people like this is a shame. I know Joel was trying hard to help this guy too.

 

[nnhhww]

HI Admin

thank you for help.

After I have sent all documents to Ivegas.com
There is not any response from they.
I have scaned my credit card(front and back),my ID card,my Tax froms,my credit card statments.
this is last email from ivegas.com

Hello xx

your documents have been received. You will receive a response once your request has been processed.

Please feel free to contact us again with any other questions you may have.

To receive an immediate response to any questions you may have, click on our "Live Chat" icon located at the top of the iCashier Help page from the 'Cashier'. No download is required.

Once Live Chat has established a connection, you'll be able to chat with a live Customer Support Representative. You can also email us at: mailto:[email protected].

iCashier's customer support is open 24 hours a day, seven days a week.


They have grasped my all credit card information, which day I am very anxious and is usurped!

 

[linda7]

Let me make sure I got this straight. NNHHWW, you sent them, at their request, a copy of the following: your credit card, back and front, your credit card statements, your ID card and your TAX FORMS? These people know more about you now, than the government does!!!! I have never heard of sending in your tax forms, that is total BS. Next time if they ask for anything, send them a "urine sample" in a ziplock bag.

Hostess Ivanna, you have overstepped your boundries on this one. There is so much information on tax forms, including your social security number, your spouses, as well as your childrens (if you claim a child here in the US, you must put down their SSN). This request was above and beyond anything I have ever heard of.
Shame on you and your casino!!!!!

 

[The Dude]

I don't believe they requested his tax forms; they may want to clarify this. From what I can tell is that this player was requested to send in the routine documentation.

Ivanna, could you possibly clue us in??

 

[ivanna]

Hi again everyone,

iVanna here, I see another interesting question or two has popped up. I'm here to clarify our position.

We absolutely NEVER request a users tax forms for identification purposes. We only ever request standard items to prove the user is the owner of the credit card in question and verify their name, signature and mailing address. This usually consists of the following 3 things:

1. a clear photocopy of the front and back of the credit card(s) - signed;
2. a clear photocopy of the last credit card statement indicating their name, address, statement date and credit card number (if unavailable we will accept a utility bill) and;
3. a clear photocopy of the users driver's license, front and back, or other photo ID.

I hope this helps. Thanks for your questions and the opportunity to post.

All the best,

iVanna
Your iVegas Hostess
Link Removed ( Old/Invalid)

 

[bewitch]

Okay, who is telling the truth here???

nnhhww, do you (or someone in your families) open more than 1 account? Did they really ask you to fax the tax document? If your answer is NO (1st one) and Yes (2nd). I will be on your side.

I play at Iveags and took the $25 ND bonus before, then deposit/withdraw with my firepay account. No problem at all. ( The amount is small, however.)

I just played there and make $40 extra yesterday. I got my deposit back immediately (back to my firepay account in 2 seconds) and asking the extra withdraw with Neteller. We will see how it go here.

I chat with the live help 2 times to ask removing my bonus before I played. The 1st CS wasn't doing a good job, but the 2nd one take care of my request right away. So far, I am pretty happy with their service. The chat even let you save the conservation log and you should do it after you chat with them.

Hope things will clear out soon here.

 

[gramsey]

Ivanna, I was thinking of trying your casino.. but all that photocopying just to make a deposit discourages me from doing so

 

[jinnia]

1. a clear photocopy of the front and back of the credit card(s) - signed;
2. a clear photocopy of the last credit card statement indicating their name, address, statement date and credit card number (if unavailable we will accept a utility bill) and;
3. a clear photocopy of the users driver's license, front and back, or other photo ID.


What the heck is it with number 2 above? #1-Credit card and #2-picture ID should be proof enough, I would not deposit with a casino who requires that.

I played at ivegas, I won't no longer!!!

 

[ivanna]

Hi gang,

Jinnia and Gramsey have made a couple points that I would like to respond to.

Firstly, we ask for the credit card statement to prove the credit card belongs to that person. This way we can compare the address on the statement with the address and name on the DL photo ID. How else can we prove the credit card belongs to the user? The credit card only has a name and the Photo ID must be compared with something other than it.

I believe this to be a common practice and it is not the first time I've heard of this procedure.

At iVegas this information is only requested when a player wishes to purchase a large sum of money or in cases like this where multiple accounts appear to have been opened.

Hope this helps, if you can suggest a better practice for confirming the card holder information please share we want to provide the best service possible.

Thanks,

iVanna
You iVegas Hostess
Link Removed ( Old/Invalid)

 

[glodge]

Hi iVanna & all,

I simply would like to add; please I'm not taking any sides here, that having to send documentation is not always requested.

Without wanting to offend anyone, these documents are requested to protect any transactions that the casino e-processor may feel is a risk.

Let me put it this way, you have a car for sale, you place an ad in the local paper, someone wants to buy it, and they offer you a personal check. Do you accept a personal check?

Would you ask for some ID?

Would you refuse to take a check & insist on either a bank draft or cash?

This is basically the same situation here. We simply don't have the security of a Land based casino. However we do have other methods of security, one of these is IP addys.

Is it not just as important for the casino to make sure that it will get paid?

If a player opens numerous accounts, all from the same IP addy, when it clearly states in the casino rules, that no more than one account can be opened. Then this player attempts to gain a bonus from each of these accounts, then attempts to withdraw cash from a win, on one of these 12 accounts.

Obviously any casino is going to flag this type of activity & player.
In reality I doubt that many would even bother asking for proof, they'd just lock all 12 accounts.

It's also my understanding that this player has not deposited ( opened a total of 12 accounts with a free $25 in each one )

NB to gain the $25 no deposit, one must provide either a CC or Firepay account.

However iVegas is still prepared to offer this player the advantage of doubt.

In my understanding, they are saying; ivegas, that nnhhww must provide proof of ID on the 12 separate accounts at iVegas, ( obviously all ID would have to match each seperate account & be legit ) if this is done, they will be happy to pay nnhhww the $50 withdraw.




PS Yes I should be resting, but I lived on bits of sleep here and there for the past 3 years, that my body clock is all haywire.

 

[bewitch]

iVegas and Vegasheat casino never ask my ID documents. I think it's because I use firepay, not regular credit card.

However, there are some casino did ask me to fax them the cpoy of credit card, utility bill and Driver licence. I didn't feel too comfortable at first, but I fax it as they request since there is nothing to hide anyway. And I always check my credit statement every week on internet to make sure there is no false charge.

I won't be surprise casino asking this these days. There are too many chargeback and stolen credit card these days.

The whole issue should be "multiple accounts" here. nnhhww, do you open more than 1 account and ask more than 1 bonus?

People make mistakes. I open 2 accounts by accident at one casino before. But I didn't get into trouble since I don't take signup bonus. I simple just forgot about I open the 1st one 2 month ago and didn't play, then open another one later again.

It's really depends how you feel. If you monitor your credit card very carefully, it sholdn't be a problem. It's just my 2 cents.

 

[glodge]

bewitch,

Good point.

Players personal identifaction security & that of the banking funding option they use, IMHO comes back to only patronising trusted establishments.

Casino's that are legit & hold onto values of integrity, have way to much to lose, to even consider doing any type of dodgy activity.

However rogue casino's don't give a toss, take a look here ( https://www.casinomeister.com/rogue-casinos/ ) I think we as gamblers, have all seen and recognize the MO's of these venues. I also think we know when it's just to good to be true.


Take it easy

Joel

 

[linda7]

Question: If casinos can tell when a person is opening more than 1 account by the IP address, why not just shut the account then and there. While I realize this player did not make any deposits, what if he/she had? Would the casino continue to take the deposits, knowing full well that this player is "BUSTED"? I am not just questioning ivegas...but every "supposedly" legit casino?

 

[bewitch]

Good points. Linda.
When I open 2 accounts at 7sultans by accident. They didn't inform me until 1 month later even I use same email addess. They just send me a email to ask me which one to keep? I told them I don't care.

Guess what? They didn't delete my account and sent me another email 1 month later again. Maybe too much cutomers? Who konws? Like I said, I didn't get into trouble since I didn't double dip the bonus.

Have a Great Sunday!

 

[jinnia]

:::How else can we prove the credit card belongs to the user? The credit card only has a name and the Photo ID must be compared with something other than it:::

ivanna,

maybe with the name that appears on the credit and picture ID along with the signatures on both? Seems to work well with the majority of online casino's.

 

[jinnia]

::::Let me put it this way, you have a car for sale, you place an ad in the local paper, someone wants to buy it, and they offer you a personal check. Do you accept a personal check?

Would you ask for some ID?:::

glodge,

I would accept a check and ask for picture ID ONLY. That's enough information and it is enough along with credit card used for online casino's! Anymore than that, is just not acceptable, in my opinion.

 

[nnhhww]

Hi every one.

It seems that they have lain again!
"wilson: I am sorry, but the number of cashout requests has caused a large delay in our regular process."
"wilson: As I said before, due to the high volume (number) of cashout requests. We cannot process all our customers' request to cashout within the given time frame."

but someone in here post,the Ivegas pay in time.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These days, according to their request, have done following things

1. a clear photocopy of the front and back of your credit card(s) - signed;

I have scaned and sent

2. a clear photocopy of your last credit card statement indicating my name, address, statement date and credit card number and;

I have scaned and sent

3. a clear photocopy of your driver's license, front and back, or other photo ID. In addition to this, please send us a separate utility bill (such as your phone bill or electricity bill) registered to your name and address.

I have scaned my ID card and sent

I have scaned my Tax forms and snet(please don't worry!this is the Housing and Land Tax Closes Forms in our country,it shows my name,address,telephonse number.by the way,I am no living in USA)

after they have received,they let me wait!Up to now,no payment!

About some questions, I want to clarify !
I have only one account.and my IP address is Often change.
Give an example.
first time Connect to internet,the IP is 218.193.56.12
second time connect to internet,the IP is 218.193.50.239
thrid time connect to internet,the IP is 218.193.57.144
..............
I don't know what influence there is to IVEGAS ? My ISP can be proved for me.

What I worried about most is now, my credit card is usurped!
can someone know,if a people Grasp all my information. Can he/she use my credit card?

Who has such experience or the lesson? my God,I must inform my bank , stop the online trade temporarily !

Only $50,I do not cherish . But for the player's interests, I must finally dispute ! If they do not want to pay , must be there emerged a reason that can believe !

 

[glodge]

jinnia,

" I would accept a check and ask for picture ID ONLY. That's enough information and it is enough along with credit card used for online casino's! Anymore than that, is just not acceptable, in my opinion. "

Hypothetically lets say the check bounced & you discovered that the photo ID was fake, would you accept this type of payment again; keeping in mind you've just lost a car?


linda7

" Question: If casinos can tell when a person is opening more than 1 account by the IP address, why not just shut the account then and there. While I realize this player did not make any deposits, what if he/she had? Would the casino continue to take the deposits, knowing full well that this player is "BUSTED"? I am not just questioning ivegas...but every "supposedly" legit casino? "

IP's are just one small part of other security measures used.

However it would be impossible to physically monitor & perform a real time veto of each IP that accessed as a new signup or as a playing member.

I know myself I have accidentally signed up twice to a casino, thinking that I did not have an account. Accidents happen and IMHO a good casino would take this into consideration, if one has done this.


Sincere Regards

Joel

 

[glodge]

Hi all,

As a cyber enterprise, it is my belief that a casino has a right to protect its business, just as it's anyone's right to protect their property.

On reflection I may have opened a pandora's box here. Though it was & always will be my intention to provide honest information, and to tell it like it is.

In closing I feel the facts pertaining to the original post by nnhhww have been over looked, so I would like to reiterate them below:

nnhhww made claim that iVegas would not pay out a $50 win, though forgot to mention 12 separate accounts held by this person at iVegas. Each account the FREE $25 no deposit had been claimed.

nnhhww also stated that iVegas asked for the supply of tax forms, however this is also not true.


Sincere Regards

Joel