Platinum Play booby-trap

[Stanford]

Platinum Play has been one of my top recommended casinos for almost a year. I have played them many times in the past and everything has been great. I have never had a player complaint.

I have just removed Platinum Play from our top casinos lists. Their current bonus criteria and the advertising of bonus criteria do not meet our requirements for fairness.

I sincerely hope that things change for the better.

I also. I am very surprised this was not resolved by now. I am very appreciative when a portal insist on fairness and backs it up by delisting a casino. My hat is off.

Megan's issue is being discussed also at WOL. I am also surprised that apparantly someono at FL has been posting as a player in that thread - not very savery.

I hope to see resolution soon. FL is a long time favorite of mine.

Stanford

[fortunelounge]

This matter has not progressed since my complaint was registered with both the FL and Casinomeister (pitch a bitch) over two weeks ago.

This is not a complicated matter. Bogus T+Cs were invented in order to confiscate otherwise legitimate winnings.

These facts remain uncontested (I am happy to reproduce the exchange of emails where the bogus T+Cs were reiterated and emphasised by more than one PP customer service rep).

I trust this matter will be resolved shortly.

We are currently looking at making our Terms and Conditions more clear and we are investigating ways to make it easier for players to choose whether they wish to receive the Neteller bonus or not.

The calculation of your wagering requirement was absolutely correct and we certainly did not "invent" "bogus" Terms and Conditions to "confiscate" your winnings. I would appreciate it if you could clarify this statement.

The Neteller bonus is not a "trap" as you state as the wagering requirements are listed in the same spot where wagering requirements for all other bonuses are listed and were clear for you to see.

I would appreciate it if you could forward me the e-mails you refer to.

VP Operations
Fortune Lounge

[Vesuvio]

The wagering requirements are listed, but it's hard to argue the Neteller bonus isn't intended as a trap for anyone who doesn't read the t&c extremely carefully.

Perhaps just not giving the Neteller bonus along with other bonuses would solve most of these problems.

Or instead, rather than trying to make the terms clearer, you could consider just adding the Neteller bonus onto the standard bonus - so if someone receives a start-up bonus of $50 & a Neteller bonus of $5 then they could wager, say, 15x($55+deposit), rather than having to wager 15x(55+double the deposit). This happens at a number of casinos and would seem the much fairer option - no-one in their right mind (& who understood the terms) would actually choose to take up the Neteller bonus along with another bonus at present.

I still can't see why, if there's no intention to catch people out, you couldn't just return a cash-in to the player's account when they haven't met your complicated conditions. Confiscating the bonus & giving the player no chance of remedying the mistake just makes you look disreputable. Any chance of reconsidering this policy?

[GrandMaster]

The calculation of your wagering requirement was absolutely correct and we certainly did not "invent" "bogus" Terms and Conditions to "confiscate" your winnings.

I have to argue with this. The CS rep stated that you remove the bonuses in order of size, starting with the largest. This is not supported by the T&C, which state that WR have to be satisfied for each bonus in the order they were credited. If the WR are not satisfied, then you should remove bonuses in reverse chronological order, starting with the last one.

[largeeyes]

Any "bonus" with a WR of over 100x is not a "bonus". Simple as that.

[Stanford]

Grandmaster said:

"I have to argue with this. The CS rep stated that you remove the bonuses in order of size, starting with the largest. This is not supported by the T&C, which state that WR have to be satisfied for each bonus in the order they were credited."

I agree.

Vesuvio said:

"Or instead, rather than trying to make the terms clearer, you could consider just adding the Neteller bonus onto the standard bonus - so if someone receives a start-up bonus of $50 & a Neteller bonus of $5 then they could wager, say, 15x($55+deposit), rather than having to wager 15x(55+double the deposit). This happens at a number of casinos and would seem the much fairer option - no-one in their right mind (& who understood the terms) would actually choose to take up the Neteller bonus along with another bonus at present."

I agree with this also. Or as an alternative what was suggested on another board. Just make the bonus sticky with no further wagering requirements. It would still encourage neteller but as a sticky at the "bottom" of the chip stack - it really wouldn't cost much. Especially since it is a one time only bonus.

Wagering calculations are then always straight forward and the neteller bonus is *always* removed and there is no confusion.

Stanford

[clj7221]

The Majority of complaints on this board are mostly about FL casinos.What does that tell you?
And most of my posts are complaints against them to.Your best bet is not to play there. Try casino us that is one of the best casinos and if you ever have an issue with them they clear it up in no time.
I do not see Fl as a respectable casino. Unfortunately I have had to many experiences with them to know first hand that they do not respect there players. It took me a year and a half to get them to stop telemarketing me.

This is one of the reasons I don't play at FL casinos anymore. Calling it a trap is correct. Hopefully practices like this will end up costing casinos more than they make from it.

[GrandMaster]

Any "bonus" with a WR of over 100x is not a "bonus". Simple as that.

Give me $100,000 with WR 100xB and I will happily play it.

[jpm]

The Majority of complaints on this board are mostly about FL casinos.What does that tell you?
And most of my posts are complaints against them to.Your best bet is not to play there. Try casino us that is one of the best casinos and if you ever have an issue with them they clear it up in no time.
I do not see Fl as a respectable casino. Unfortunately I have had to many experiences with them to know first hand that they do not respect there players. It took me a year and a half to get them to stop telemarketing me.

It could be that they have the largest player base of any casino as well. Its a tough call. I do not think they are rogue casino, but they have some CSR issues that need to be resolved, as they've been going on for far too long. But they are one of the most reputable groups out there today imo.

Now as far as the neteller bonus, which I opted out of immediately, why not just do something very simple? MAKE IT AN OPT-IN BONUS. Then there's no 'trapped' players, or tricked players. You have to ask for it to get it, therefore you know what you are getting yourself into. And if you don't want it, you don't have to opt out before you can start playing.

[Stanford]

[QUOTE=jpm]

Now as far as the neteller bonus, which I opted out of immediately, why not just do something very simple? MAKE IT AN OPT-IN BONUS. QUOTE]

Good idea.

Stanford