Platinum Play booby-trap

[MeganSpot]

It may have been mentioned before but Fortune Lounge (and Wim) should be applauded for presenting the Casino side of the equation within a public forum such as this. With the pleasantries out of the way I’ll get on with giving FL the bake they deserve. Here are the facts:

1.The Platinum Play home page is explicit in declaring the ‘Total’ bonus on offer is $110. The NeTeller bonus (penalty) conspicuously doesn’t rate a mention. A ‘click here’ button opens another window that reinforces the view that the ‘Total’ bonus is $110. Again no mention of the offending NeTeller bonus (penalty) despite ample advertising opportunity. This lack of transparency is hardly surprising given the onerous T+C.
2.In this instance the $5 NeTeller bonus (penalty) carries wagering requirements of $550 (x110b) with qualifying games severely restricted. By comparison Intercasino, Omnicasino and the Sands offer monthly $100 bonuses with x25b and very few game restrictions. Chalk and cheese. What right thinking player would knowingly dare contemplate engaging the NeTeller bonus (penalty) under these circumstances? Where is the financial incentive? Certainly not with the player (perhaps FL could spell it out).
3.In my particular case I played without knowledge of the NeTeller bonus (penalty) being applied to my casino account. FL do not deny this but equally I accept a type of automated email advice was at least attempted to be sent by PP to my registered email address.

Let’s cut to the chase. As an unanimous block players don’t want sneaky, miniscule bonuses with disproportionate wagering requirements added to their casino accounts under the cloak of darkness. Casinos engaging in such a practice will be rightly condemned of attempting to take advantage of players (player abuse) especially when seen to confiscate bonuses from otherwise legitimate cash-ins. The indecent haste with which Casinos perform this confiscation, together with their "no correspondence will entered into" attitude, could in all probability be seen to betray an illicit if not prescribed intent. In other words, it was all planned from the start.

Having now had the advantage of reading previous threads in this and other forums it is quite apparent this issue is hardly a recent phenomenon. Let me finish up with a question to FL.

If players do not want (in their wildest dreams) the subject NeTeller type of bonus, why do FL casinos, in particular Platinum Play, continue to insist upon such a maligned and discredited practice?

[Stanford]

Quote You should not even have these auto bonuses without having the player opt in to receive them.Unquote

I agree with you Black21Jack.

I also agree. I think it just a matter of time before they reverse this policy if players continue to press the issue. Having read this thread, the word "trap" (intential or not) is approriate.

[GrandMaster]

Grandmaster: I am not sure what you mean by CS using more common sense ? If wagering requirements have not been met, they have not been met. We cannot start making exceptions.

VP Operations
Fortune Lounge

My point is that if she met the requirements for the $100 sign-up bonus, but not the additional WR for the $5 Neteller bonus, then the latter should be removed, not the former.

Furthermore, your terms and conditions say:
"Wagering counts towards bonus requirements in the order that each bonus offer is taken up", not what the CS rep wrote that "as per the Terms & Conditions of the casino if wagering requirements are not met on the bonuses the bonuses will be forfeited from the larger amount to the smallest until the wagering requirement is met.” If the sign-up bonus was applied first, then you are wrong to remove it, if the Neteller bonus, then you are clearly entitled to remove the sign-up bonus, and be happy that you stuck to the rules and alienated a player.

[MeganSpot]

Firstlty, I want to acknowlegde the contribution of forum members to my original complaint, in particular to Vesuvio and Grandmaster, for the links and information supplied that I otherwse would have been unaware. My previous silence in this regard was not meant to be a sign of ingratitude.

Grandmaster proceeding post is a revelation that for my own purposes I will repeat and expand upon. With reference to the Platinum Play website it reads under:

"GENERAL TERMS AND CONDITIONS FOR ALL PROMOTIONS AND OFFERS

Paragraph 11.

Wagering counts towards bonus requirements in the order that each bonus offer is taken up. i.e. wagering requirements need to be met for each bonus before subsequent bonuses may be withdrawn."

Furthermore, Grandmaster is quite correct to say that the position put to me by Platinum Play CS staff that,

"as per the Terms & Conditions of the casino if wagering requirements are not met on the bonuses the bonuses will be forfeited from the larger amount to the smallest until the wagering requirement is met"

is unsupported by any reference to the published T+C or indeed at any place on the Platinum Play website. For the record the 200% bonus was indeed the original bonus to be applied to my account.

Before proceeding or commenting any further I think it appropriate to allow FL (wim) or Platinum Play to reconsider their position and take whatever remedial action is deemed appropriate.

[jpm]

Remember too that you can always opt out of these bonuses at pretty much any casino. That's the first thing I do, email them and tell them you never want these neteller/alternative deposits applied to your account. Then you don't have to watch your account for these negligible bonuses that do nothing but tie up your money unneccessarily.

[seanjohn]

I totally agree with Grandmaster and the others

FL set up this trap on purpose.
It is deliberate, with malice aforehead.

And all their VPOP can come up with is these bullshit responses which are totally irrelevant as to why they remove all bonuses instead of just the NETeller 5%.

No brains, no shame.

[fortunelounge]

There will be no further responses to this thread in this forum.

Anyone wishing to discuss this issue in a sensible, civilized manner is welcome to mail me at vpops@fortunelounge.com

VP Operations
Fortune Lounge

[Casinomeister]

geese, then you must go back to grade school and learn your algebra!!

FL set up this trap on purpose.
It is deliberate, with malice aforehead.

And all their VPOP can come up with is these bullshit responses which are totally irrelevant as to why they remove all bonuses instead of just the NETeller 5%.

No brains, no shame.

Like I mentioned before - and this applies to everyone - expressing oneself is fine, but it should be done without needless subjectivity (or negativity). There is no need to make comments such these, I have been giving everyone fair warning about this.

This is not a board where insulting or flippant remarks are tolerated. seanjohn's account has been suspended for 30 days.

The only bullshit in this thread are comments like Seanjohn's.

And my word to everyone - knock it off, I'm serious as a heart attack.

[Vesuvio]

There will be no further responses to this thread in this forum.

Anyone wishing to discuss this issue in a sensible, civilized manner is welcome to mail me at vpops@fortunelounge.com

VP Operations
Fortune Lounge

Well, that's a neat way out of a tricky situation. Ban me as well if you like, Casinomeister. Seanjohn might have chosen his words better, but his points are all fair.

It's been a pleasant suprise on this thread that no-one has tried to defend Fortune Lounge. They know what they're doing and if they won't change it they deserve only contempt.

p.s. though the 'no brains' comment was unfair - it's a well-thought out policy

[Casinomeister]

Well, that's a neat way out of a tricky situation. Ban me as well if you like, Casinomeister. Seanjohn might have chosen his words better, but his points are all fair.

It's been a pleasant suprise on this thread that no-one has tried to defend Fortune Lounge. They know what they're doing and if they won't change it they deserve only contempt.

p.s. though the 'no brains' comment was unfair - it's a well-thought out policy

There is no one getting out of a tricky situation - there is plenty going on behind the scenes. What is happening is that some posters feel it is acceptable to throw in a personal insult or two; this is what is not tolerated. You can make posts like this elsewhere - not here. And if posters fail to abide by this, then tschüß!