Platinum Play booby-trap

[Casinomeister]

It's true I don't expect you'll change it as it must give a huge & ill-deserved boost to your profits, but at least some pressure on here would show you up for what you are.

Take a chill pill Vesuvio. You are making malicious implications here and I don't like it. I tire of the negativity that in most cases does not need to be expressed.

[seanjohn]

I cannot, however, understand where you get the 110 times wagering on your Neteller bonus. The wagering requirement is Purchase + Bonus x 10.

geese, then you must go back to grade school and learn your algebra!!

[mucullus]

I cannot, however, understand where you get the 110 times wagering on your Neteller bonus. The wagering requirement is Purchase + Bonus x 10.

This is a simple calculation: If you get a 10% bonus and you have to wager deposit and bonus ten times this is euqal to a 110 times wagering on the bonus itself.

[Vesuvio]

Take a chill pill Vesuvio. You are making malicious implications here and I don't like it. I tire of the negativity that in most cases does not need to be expressed.

I don't think it's particularly malicious - why else change the policy so the cash-outs aren't returned to players' accounts except to make some more money? Fair enough, they're a business & want to increase their margins, but I do think this goes beyond what should be acceptable business practice in the industry. I could go further, but ok, I'll leave it for now.

I think this does need to be expressed. The players who fall foul of this don't have any redress - they can't complain on here or appeal to Fortunelounge as of course the policy is there somewhere in the terms and conditions. A little negativity might give an outside chance of Fortune Lounge making a change - if there's none they'll do nothing.

Even if they stick with this policy I don't see why they couldn't make it absolutely clear they'll take back the bonus if any error's made and urge the player to contact CS before making a cash-in. Unless...

[Casinomeister]

Expressing oneself is fine, and it can be done in such a way without needless subjectivity (or negativity). There is no need to make comments such as "ill-deserved boost to your profits" because this is beside the point and does not motivate anyone on the casino side to jump into a conversation. Unlike many message boards, this is not a board exclusively for players - it is a board for the entire industry. We could go on and on how many of us feel that online casinos are on the take, just as we could go on and on that players try to rip off casinos with fraudulant activity.

My main concern here is not to alienate anyone via a caustic atmosphere. The board will lose its credence and power with this sort of poison. I didn't mean to single you out, I was only drawing attention to the fact that comments like this are leaning this way.

[Vesuvio]

Ok, that was going a bit far - though 'ill-deserved' was accurate in the sense that the players hadn't actually lost the money to them fairly, they'd just been caught out on a technicality.

I understand it's a difficult balancing act on this forum and you need to try and keep some leverage with the casinos. I guess the players just have to rely on the conscience of the casinos concerned

[trick]

I can't understand why more casinos does not make a "withdrawal limit" in their banking section. If you get a bonus at eg. InterCasino or Casino365, you are clearly informed what you can and cannot withdraw. This makes it next to impossible to miss wagering requirement. In this regard, I remember WebDollar banking software also TWICE informing you clearly that bonusses will be removed if you are trying to make a withdrawal when you have not cleared the WR.

With all the other automation in place it is beyond me why it is SO HARD to make accurate information available in the banking section to a player wanting to make a withdrawal . Especially since a lot of complaints are based on misunderstandings and misinterpretations of bonus systems.

[Black21Jack]

Meganspot: An automated note pasted on your account indicates that you received our automailer to inform you of your Neteller bonus having been added. The mail was sent to you on 30/8/04.

I have checked the calculation of your wagering requirements and the information you received was absolutely correct.

I cannot, however, understand where you get the 110 times wagering on your Neteller bonus. The wagering requirement is Purchase + Bonus x 10.

Grandmaster: I am not sure what you mean by CS using more common sense ? If wagering requirements have not been met, they have not been met. We cannot start making exceptions.

Vesuvio: Pressure from this board is not going to change our policy in this regard. I don't see the same comments about other casinos who have similar or even worse wagering requirements.

VP Operations
Fortune Lounge

You should not even have these auto bonuses without having the player opt in to receive them. I do not usually make accusations on this board but in my opinion I feel these automatic Neteller bonuses are a kind of a trap. First of all they are not added right away in most casinos (RTG's) I don't know how they work at your casino, second of all sometimes emails are not received by people especially if they get bumped due to some email program spam settings. Therefore it should be opt in only when signing up for the casino account, that way there would be no surprises as the player will know they are getting the bonus even if they do not get the email. Why do you automatically add the bonuses without player permission? Not everyone is a bonus player. It's a pain in the rear to have to call and get it removed, and I know that one time I did not notice and started playing what I thought was my deposit and found out that some tiny Neteller bonus had been added. I got an email notification but I do not sit and check email every second so I played before going in my email. I think that it is rediculous.

[Simmo!]

With all the other automation in place it is beyond me why it is SO HARD to make accurate information available in the banking section to a player wanting to make a withdrawal . Especially since a lot of complaints are based on misunderstandings and misinterpretations of bonus systems.

well said. Being up-front will ultimately win you more friends (ie: players) than not being so and pissing them off so they never come back AND tell others about it. As a business, it makes sense to lay your cards on the table - although as a casino business, I feel obliged to point out, if you do this too literally your Blackjack payout stats may take a hammering

[jetset]

Quote You should not even have these auto bonuses without having the player opt in to receive them.Unquote

I agree with you Black21Jack.