Casino On Net will steal your deposit and winnings

[fortuneriver]

That is what they did to me. I deposited 200$ and receive their signed up bonus. Since i used Neteller to deposit i had to wager 10.000$ before cashin.
I played a roulette and had some luck there - i reached 1000$. Then i moved to play blackjack. After 4000 wager my balance was already 500+$. Then i stopped and decided to take a break and to come playing later. And later my account was locked. Not even locked- system said to me that password and usernames are wrong. So i thought that may be i forgot my password so i wrote to the casino. Here is their reply:

Dear xxxxx,

This is James W. from the Operations Department at Cassava (Gibraltar)
Ltd. Cassava (Gibraltar) Ltd operates "Reef Club Casino".

This Email is to inform you of the blocking of your account owned and
operated by 888.com.

Routine checks of your account revealed that your are attempting to
abuse our 1st deposit bonus scheme.

In the event that the Company believes a user is abusing or attempting
to abuse a bonus or other promotion, or is likely to benefit through
abuse or lack of good faith from a gaming policy adopted by the Company,
then the Company may, at its sole discretion, deny, withhold or withdraw
from any user any bonus or promotion, or rescind any policy with respect
to that user, either temporarily or permanently, or terminate that
user's access to the Service and/or block that user's account.

Therefore, as per our Terms and Conditions, we have permanently blocked
your accounts with our sites.

Please refrain from opening any new accounts with our sites, as any
deposits made on new accounts will not be refunded, and any cashout
requests made will not be honored.

Regards,
James W.
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net

I never saw nothing more ridiculous in my whole life. They take my 200$ and 300$ of my winnings just because they call it bonus abuse. But what is bonus abuse? Playing roulette and blackjack is a bonus abuse? I wrote an email to them explaining that i don't understand why they do that. And this morning i received a reply:

Dear xxxxx,

I am Henry M from the Operations Department at Cassava Enterprises
Gibraltar Ltd.

I am contacting you in regards to your email.

With regards to your account, this has been reviewed and the decision to
permanently discontinue your membership still stands.
This decision is final and has only been taken after careful
consideration of all factors involved.

Please note that your deposits are being returned to you.

Therefore, I ask you to refrain from opening any further accounts as
they too will be blocked and any deposits made will not be refunded.

Also please note that we consider the matter concluded and no further
correspondence will be entered concerning this matter.

Regards,

Henry M
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net
Fax: +350-59975



They took 300$ of my winnings and all this because...I don't know why. What i did wrong?
I sent an email to ecogra. But they are silent until now. What can i do?

[Webzcas]

They can do this I am afraid, it is within their right. As long as you got your deposit back, chalk it up to experience and move on.

Anyhow, no such loss, as you may want to check out 888 Rogued

[nafanny29]

Well unless the "abuse" is multiple accounts or other fraud, I cannot see how you can possibly abuse a bonus of $200 with a 10000 turn and come out winning. Even if you bet red and black on roulette and cover the Zero, you would still show a average loss of more than the $200 bonus.

Assuming the OP is not a fraudster what the heck is up with 888.com. They have huge advertising going on in the UK and they act like this. Amazing.

[Casinomeister]

My suggestion is to contact Tex Rees at eCOGRA to find out what exactly happened here:
http://www.ecogra.com/dispute.asp

[fortuneriver]

Originally Posted by nafanny29

Well unless the "abuse" is multiple accounts or other fraud, I cannot see how you can possibly abuse a bonus of $200 with a 10000 turn and come out winning. Even if you bet red and black on roulette and cover the Zero, you would still show a average loss of more than the $200 bonus.

Assuming the OP is not a fraudster what the heck is up with 888.com. They have huge advertising going on in the UK and they act like this. Amazing.

I don't think that i am a fraudster. I deposited, i played, i won some money (not really won- i had to finish 6000 more in wagers). And then i am returned my deposit and my winnings are confiscated. And their explanation says that i abused the bonus. Which means- i won with the bonus? Is that the meaning of the word "abuse" by Casino on Net? And what if i lost my deposit and the bonus playing the same games and the same style? Would they call it "honour" the bonus?

[fortuneriver]

Originally Posted by Casinomeister

My suggestion is to contact Tex Rees at eCOGRA to find out what exactly happened here:
http://www.ecogra.com/dispute.asp

i sent my complaint to this organization yesterday. Until now no response. I will wait.

[Casinomeister]

And yesterday was a Sunday, I'd be a bit more patient.

[nafanny29]

Originally Posted by fortuneriver

I don't think that i am a fraudster. I deposited, i played, i won some money (not really won- i had to finish 6000 more in wagers). And then i am returned my deposit and my winnings are confiscated. And their explanation says that i abused the bonus. Which means- i won with the bonus? Is that the meaning of the word "abuse" by Casino on Net? And what if i lost my deposit and the bonus playing the same games and the same style? Would they call it "honour" the bonus?

If thats the situation and you have followed all the t&cs then I totally agree with you, in fact if thats the case then the casino is acting fraudulently themselves.

I hope that you get a favourable resolution from them via Casinomeisters suggested contact.

[Simmo!]

Quite impressive they allow Blackjack and Roulette in their wagering games though.

[nafanny29]

Originally Posted by Simmo!

Quite impressive they allow Blackjack and Roulette in their wagering games though.

True but if they really are locking accounts that win they might as well allow coin tossing