Casino On Net will steal your deposit and winnings

[ergopro]

True but if they really are locking accounts that win they might as well allow coin tossing

Playtechs actually have that one...

[kengam]

you received that email because you or someone with your name or Neteller number signed up with them before and got the bonus. It is that simple. Ecogra may find out maybe not, but I guarantee you that the casino will not budge on this either way.

[fortuneriver]

And here comes the "help" from ECOGRA:

Dear xxxxx,



We have investigated your query with the casino and have made the following findings;



· 26th March 2006 you opened an account with Casino On Net and deposited $200 via NETeller. You then received a match-up Sign-On Bonus of $200. Twenty minutes later, a Reef Club Casino account was opened (also owned and operated by Cassava Enterprises Ltd) and $200 was deposited via NETeller, and matched by a $200 Sign-On Bonus.

· 27th March 2006, you played one round of Roulette on your Reef Club Casino account, betting $200, which was lost. You then cashed out your original $200 deposit which was paid according to the Cash-out Policy.

· 27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

· You contacted the casino on 7th May to ask why you were unable to login to your account. You were resent the message advising you why your account was blocked. Your original deposit for $200 was returned to your NETeller account the same day.



The following are extracts from the casino’s Bonus Policy and Terms and Conditions respectively;



Point 10:

"In the event of abuse, Casino-on-Net reserves the right to discontinue the Member's Casino-on-Net Membership and to prevent the Member from accessing the Casino in the future."



Section 9(ii):

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."



Bearing the above in mind, it is my opinion that your dispute is invalid.



Kind Regards,

Tex Rees

I am in shock! Please, advise me - what should i do now. Casinomeister and others, what is your opinion about this dispute's result? Do you suppose it is fair? What they call abuse in my case? I think it is only me winning there.

[Webzcas]

Now 888 are not exactly my casino of the month at the moment but:

26th March 2006 you opened an account with Casino On Net and deposited $200 via NETeller. You then received a match-up Sign-On Bonus of $200. Twenty minutes later, a Reef Club Casino account was opened (also owned and operated by Cassava Enterprises Ltd) and $200 was deposited via NETeller, and matched by a $200 Sign-On Bonus.

· 27th March 2006, you played one round of Roulette on your Reef Club Casino account, betting $200, which was lost. You then cashed out your original $200 deposit which was paid according to the Cash-out Policy.

27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

This does look like it could be validly construed by the casino as bonus abuse to me. Sorry that's just my take on this and I appreciate it is not what you want to hear.

I would if I were you chalk this up to experience and learn from it. At least you haven't lost your deposit.

[fortuneriver]

Originally Posted by Webzcas

Now 888 are not exactly my casino of the month at the moment but:





This does look like it could be construed as bonus abuse to me. Sorry that's just my take on this and I appreciate it is not what you want to hear.

I would if I were you chalk this up to experience and learn from it. At least you haven't lost your deposit.

Please, find any place at their terms that is saying that one cannot use their bonus that way. Actually, you can see that they paid me when i cashed in my deposit at Reef club. They paid because it is their rules that let me withdraw my funds even if i lose the bonus (it is same risk free bonus as at Intercasino). And why they refer me to the Reefclub casino? If i would have violated any Reef club's rules- they should have return my withdrawal at Reef club back to the account and to ask me to comply with the rules. Instead- they pay my withdrawal at Reef club and steal my 700$ winnings at Casino on Net...

[Webzcas]

In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."

This unfortunately pretty much covers it. Sorry, but I agree with eCOGRA and 888 on this one

[fortuneriver]

Originally Posted by Webzcas

This unfortunately pretty much covers it. Sorry, but I agree with eCOGRA and 888 on this one

If i would have violated any Reef club's rules- they should have return my withdrawal at Reef club back to the account and to ask me to comply with the rules. Instead- they pay my withdrawal at Reef club and steal my 700$ winnings at Casino on Net...

[Zoozie]

Originally Posted by fortuneriver

27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

Interesting. You did nothing wrong except playing LEGAL games, but in a way they didnt like.

Actually you played excacly as suggest by Wizard of Odds
http://wizardofodds.com/askthewizard/163

Originally Posted by Wizard, From Wizardofodds on his site

If you're not afraid of losing, a good way to get out of the wagering requirement is to bet aggressively early, either going for a big win or go bust trying. If you make the big win then grind out required play more conservatively.

So intelligent gamblers are now breaking the rules and have winnings confiscated.

Again a very poorly and unclear written TC.
Here are some help for the casinos. They can add one of the followings:
1) If you are not playing badly and trying deliberatly to waste you money, all winnings will void.
2) For welcome bonus, bet size must not exceed 10$ on any game.

Zoozie

[fortuneriver]

In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."

Originally Posted by Webzcas

This unfortunately pretty much covers it. Sorry, but I agree with eCOGRA and 888 on this one

Actually, this excerpt covers EVERY possible thing. It just states that the casino have a right to call anything they want a bonus abuse and then confiscate the bonus. By the way, it doesn't say about confiscating one's winnings as in my case.

[Webzcas]

I think that you would find that if you had restricted yourself to just playing at 888, you would not find yourself in the position you are in now. The fact that you played tactically the same at both properties owned and operated by 888, flagged you as a result as a bonus hunter, rightly or wrongly. As such the casino has implemented that clause.

Like I say, not what you want to hear, but this is how I am interpreting it.