Casino extreme insist on documents I don't have

[A23456789TJQK]

I once had someone offer me $100 to photoshop/modify some tax documents by $50,000 to obtain bank finance. Thats a gamble... is $100 worth risking jail for fraud?

This is the internet, unless you are in the US and thinks your country polices the whole world, ain't nobody down at Costa Rica or Antigua is gonna get you for a false document (as a matter of fact, I again emphasize I was only suggesting player to, not make up, but add to the document what he already has).
And if it's true you are in the US, you should quit online gambling or RISK going into jail soon or later when they illegalize it.

[Anti-Hero]

These crooks haven't paid me and I have had my ID approved! I used Neteller and they still requested ID. They have approved it (last week), but they still haven't paid. They are crooks and Jared from live help is ignoring me if I try and use the help facility. They only reply selectively to e-mails.

The first time I sent ID it took a week for them to open the e-mail before they said I had to send it in a different format.

[Anti-Hero]

They have paid me now. I had to nag them a lot, but maybe they are not so bad after all. Still very slow if I was asking for a cheque I don't mind waiting a few weeks, but this was for a Neteller withdrawal, so there wasn't much excuse for them. Nevertheless, they have paid, so perhaps not such bad guys after all.

[Sodax77]

These crooks....

...so perhaps not such bad guys after all.

There is contact details behind "Casino Contacts"-link (above)

Funny how they were "crooks", and 10 hours later
"not such bad guys after all".

If you have problem with any casino, please try to contact them first, before "judgement".
Maybe they just didn't receive your email or something like that.

[Linus]

Soda, you're thinking very short-term here.

Yeah, you make a little more money by giving Christina the run-around. But in the long-term, the casino's rep will out, regardless.

In the long-term, new deposits dry up, and because people don't want this to happen to them.


What difference does it make how long its been?

Players shouldn't have to jump through hoops or run themselves ragged to get their money back from a casino.


Christina's few hundred dollars is nothing compared to what this kind of thing costs the industry as a whole. For every player like Christina there's ten, or twenty or a hundred, who don't play because of this kind of thing.

Imagine how much more you could make, if those people weren't afraid to play.

[Sodax77]

Soda, you're thinking very short-term here.

Are you sure?!

Do you know "snowball effect"?!

Do i judge some casinos/etc here, before i make some research, before i contact them, etc?!

...Yeah, you make a little more money by giving Christina the run-around. But in the long-term, the casino's rep will out, regardless.

In the long-term, new deposits dry up, and because people don't want this to happen to them.


What difference does it make how long its been?

Players shouldn't have to jump through hoops or run themselves ragged to get their money back from a casino.


Christina's few hundred dollars is nothing compared to what this kind of thing costs the industry as a whole. For every player like Christina there's ten, or twenty or a hundred, who don't play because of this kind of thing.

Imagine how much more you could make, if those people weren't afraid to play.

People know that Casinomeister have a very good reputation
(referring: site/forum, Bryan, his work, etc).

But some people may use this forum/site for blackmailing, revenge, whatever
(And i don't refer Christina)

But like you see: http://www.casinomeister.com/problems.html

"WARNING: FRAUDULENT CLAIMS WILL BE FULLY INVESTIGATED. YOU WILL BE BILLED €500 FOR THE EFFORT AND TIME SPENT!"

Many Casino, Bryan (Casinomeister), Members here, etc...
just want to help. And everyone spend their own time to do this...
basically, free of charge.

I recommend, that some people use a little more time to solve their problems,
before "yelling all around", judging, etc

my 2 cent

[Linus]

I hear what you're saying, but -

Christina's losses are

Rubydragon 450$
casinoheat 980$
casinoextreme 625$
_______________________

Total: $2055.

Suppose (for example) you're on a 30% affiliate revenue share plan.

Your share, then, comes to just under $700. That's a lot of money, and naturally, you'd like to keep it, if you can.

But consider that, but for this, Christina might have continued gambling, and she might have given some (or even all) of the money back to the casino anyway. In fact, she might even have redeposited, and kept redepositing, for years to come.

Then there's the "snowball effect."

I don't know how many friends Christina has, but if she does have friends, she's probably told at least some of them about it. Those friends are now less likely to gamble online themselves. And if they do gamble, it certainly won't be at one of these casinos. And, of course, those friends probably have friends too, and those friends may have friends as well.

Then there are all the people who read boards like this one. This thread has had 1300 views. If that represents, say, five hundred people, and one percent of them will never deposit because of these threads, that's another 5 customers this casino has lost.

Compare all the lost revenue all those people represent to what would have happened if Casino Extreme had simply paid Christina is a timely and professional manner -

Christina may have stayed a customer, and perhaps have told her friends about the great win she'd had, and perhaps some of them would have tried it out for themselves.

That $700 is a small price to pay for an untarnished reputation, which in the online world, is invaluable.

[Sodax77]

I hear what you're saying, but -

Christina's losses are

Rubydragon 450$
casinoheat 980$
casinoextreme 625$
_______________________

Total: $2055.

Casinomeister:

Actually, from the original PAB (dated Feb 2005), the total amount was:

Rubydragon 450$
casinoheat 980$
casinoextreme 625$

Now the casino came back stating that this player was suspected of being a member of a fraud ring (a small group of players that open numerous accounts to collect bonuses), and that they (the casino) requested a utility bill in English. I thought that this was a bit extreme (ha ha), but I checked on this myself and Eon, the largest German power company, offers English translations for free. I told the player to check into this and get back with me.

Now over a year later, she gets back with me.

My question on this: why didn't this player have her utility bill translated? The casino told me that they would gladly pay her if she provided this. The player might be inconvenienced out of maybe 30-50 Euros to do this, but for $2055, this would seem like a good investment.

And if she was a legitimate player, I'm sure the casino would have comped her for jumping through the additional hoop.

Another question: why has the player waited over a year to follow up on this?

Third question: what information could the casino need from a translated text? Surely this casino has a native German speaker or two that could verify the information.

So let's make a deal to finish this off: to the player - how about sending me the document that the casino has requested I'll have it translated by a native speaker, and then hand it over to Casino Extreme?

Casino Extreme: would you accept the translation from me?

Suppose (for example) you're on a 30% affiliate revenue share plan.

Your share, then, comes to just under $700. That's a lot of money, and naturally, you'd like to keep it, if you can.

But consider that, but for this, Christina might have continued gambling, and she might have given some (or even all) of the money back to the casino anyway. In fact, she might even have redeposited, and kept redepositing, for years to come.

If she is honest player. She can play. It is not under my control

Then there's the "snowball effect."

Snowball effect = one have complaint, then second, then fake ones, etc

I don't know how many friends Christina has, but if she does have friends, she's probably told at least some of them about it. Those friends are now less likely to gamble online themselves. And if they do gamble, it certainly won't be at one of these casinos. And, of course, those friends probably have friends too, and those friends may have friends as well.

Then there are all the people who read boards like this one. This thread has had 1300 views. If that represents, say, five hundred people, and one percent of them will never deposit because of these threads, that's another 5 customers this casino has lost.

Or maybe someone find that this casino is honest and he/she will try his/her luck

Compare all the lost revenue all those people represent to what would have happened if Casino Extreme had simply paid Christina is a timely and professional manner -

Christina may have stayed a customer, and perhaps have told her friends about the great win she'd had, and perhaps some of them would have tried it out for themselves.

That $700 is a small price to pay for an untarnished reputation, which in the online world, is invaluable.

I hope she is honest, i hope she have honest friends.

[christina]

The contact I got from the forum send me a message that I have mroe than one account and that I share account with 3 more people.

This is a complete lie, I am really mad right now, they brought this out of the blue. There are 3 accounts which are all mine in their 3 casinos that 2 of them were closed.

When I pitched a bitch a year ago and also when I used Monatan they did not say that also why did they ask me for a utiltiy bill in English if I have multiple account ????!!!

I have to ask Bryan, they mention in thei PM that they have proof of multiple account using the Computer ID and stuff, did you see the proof in your own eyes ? Why the operator did not tell me that ? Why did the operator did not tell me that in about 3 times I complained with them, all they had to say is that the casino has the right to require the utility bill in English.

Actually what Monatana did is to copy the words of the casino itself or actually copy th email they sent me.

This is a totally lie, if the Operator agree with that I would believe them because I know he won't. They lied and are lying to the Casinomeister .


Here is the response for Monatana for 2 times I tried their help

8/29/2005 21:43:7 (Dispute Team) [CLOSED] ** SUPRESSED FROM MEMBER **
Dear Christina,

We have had this issue before with some players from other countries and in the the end, they are always able to get some form of a utility bill in English. The casino has many other players from Germany that are able to get a copy in english. Unfortunately, we are unable to help in this matter if you are not capable of providing them the proper documents in English. Please try to obtain the proper documents and they will handle your cashout in a timely manner. Thank you.

The Player Dispute Team

and here is another one from a different date

2/11/2005 13:44:4 (Dispute Team) [CLOSED]
Dear Christina,
We have been notified by other players with this same issue that you can contact a utility company and request a copy of a bill in English. Once you have submitted this information to the operator they will review your account and process your withdrawal if everything is correct. Please let us know if you have any questions. Thank you.

The Player Dispute Team