Paid in full. Thanks ECMManager
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Paid in full. Thanks ECMManager
Still nothing here, and despite originally getting an E-mail and £150 bonus chips havnt had my first withdrawal yet (not even tried withdrawing bonus yet). And now have sent two E-mails to the manager asking for an update and no response at all. Glad others are getting paid, gives me some hope!
I got the bonus chips and have been awaiting a withdrawal for a few days now.Originally Posted by sonicboom
Still nothing from these guys.
I am now writing this off, its been dozens of calls and E-mails, broken promises, told problems fixed now, will be 48/72hrs, then told again a week later 48/72hrs, and now finally off the phone where the cs agent (who I suspect was lying because he couldnt be bothered to talk to me) denied being able to find any trace at all on the system of me or my account ever existing. It might be a system bug and I should call back later!
rainermaria,
Any progress with your cashout?
Sonicboom, this behaviour is not consistent on the part of EC Management, especially in view of their presence and reassurances in this thread as recently as January 14, and the fact that it would seem that EC Manager has paid some of the aggrieved posters here.
Something has gone awry here, and I think you should hang in on this complaint, possibly PM-ing EC Management, who received some appreciation when he appeared here.
Another point worth emphasis is that at the recent ICE show in London I was assured by Mike Marandino, the sales director for Chartwell Technology that Elite Club Management as their principal sub-licensor had their full support in addressing legitimate player grievances. I was also introduced to a member of Elite Club management (who sounded like a Londoner, I thought) who confirmed this.
Don't give up just yet. Try the PM route, and I'll try and dig out this guy's email and we'll see what can be done to get this back on track.
jetset
Sonicboom had PABd last month, but I thought the casino manager was dealing with this already since he made an appearance in this thread. Looks like he wasn't. The PAB was just sent out.
Beer is living proof that God loves us and wants us to be happy
~Ben Franklin
Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now!
Hey Sonicboom! Your yahoo email is bouncing. Maybe this is the problem.
Beer is living proof that God loves us and wants us to be happy
~Ben Franklin
Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now!
Thanks for the support, I called AGAIN today, again got told to E-mail in the problem, have done. The E-mail address should be working OK, I have had a few replies before saying they will pay me soon!
I am going to PM the casino manager and see what happens.
I've sent an email as well - no response yet. Did you see the 'Meister's comment above concerning your email addy?
jetset
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