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Wish I could post in the rogue section telepathically. Here's a sorry-ass thread about a bloke owed $600 - and he never saw the cash - it was never resolved even after face-to-face meetings with the software supplier. http://www.casinomeister.com/forums/...e-casino.html?
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Beer is living proof that God loves us and wants us to be happy ~Ben Franklin Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~ Mission Statement & Player Philosophy |
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I hope this made Infopowa news as suggested. It's also worthy of more coverage in light of this most recent incident. |
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__________________
Beer is living proof that God loves us and wants us to be happy ~Ben Franklin Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~ Mission Statement & Player Philosophy |
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Frontroom Casino, seemingly identical situation:
http://www.rpoints.com/bb/viewtopic....=asc&start=135 Note that the casino has been claiming inability to process payments since December: Quote:
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Obviously Chartwell's "due diligence" doesn't go beyond checking they have enough money upfront for the license fee. |
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Bonus issues
Dear All,
I am one of the managers at Elite Club Management which operates Frontroom and Liquidclubs casino's. This thread was recently brought to my attention and I would like to invite anyone who has experienced any of the difficulties mentioned in this thread, or any other issues, to send me an e-mail with their usernames. I will look into the matters personally and make sure that all issues will be resolved. It appears as though there was some confusion regarding the Terms and Conditions for this promotion, and as a sign of good faith we are prepared to honor all requests for this bonus to be made withdrawable. Please forward your username to me personally at manager@eliteclubmanagement.com so I can address it. We apologize for any inconvenience this issue may caused. Jan Operations Manager Elite Club Management. |
| The Following 7 Users Say Thank You to ECMManager For This Useful Post: | ||
Casinomeister (14th January 2006), jetset (6th February 2006), largeeyes (14th January 2006), Newbie (10th February 2006), sonicboom (16th January 2006), ThePokerprof (15th January 2006), Tumbleweed (16th January 2006) | ||
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I have been waiting on a £400 cashout for over 3 weeks now, funnily enough receiving the same 'technical problems' excuse for non-payment every time I contact them.
E-mail to management fired off. |
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I have a smaller withdrawal that hasn't been processed for around 6 weeks. Email sent to management as well.
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I also have a pending cashout at about 6 weeks now - I did not even play the bonus with the confusing terms as I refuse to put any more money into an online casino until I receive at least one cashout promptly. They have been nice, but repeatedly offered different excuses for not paying -- smells vaguely of impending bankruptcy or at least serious problems having enough cash to pay. In any case, going on 2 months is way too long for a cashout. And not offering neteller cashouts is ridiculous. Thanks to the manager for posting an email addy, hopefully this will get resolved.
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Chartwell make games. It would be nice if they helped with issues, but is that a pre-requisite or be rogued?
Chartwell firms have caused alot less grief than Playtech or RTG and they have'nt played the game of pretending to help. I am happy to go along with rogueing all software suppliers that don't openly state they will get involved to help with issues. I would like to see some guidelines, not see it applied on a case by case basis dependant on a few issues. Do Cryptologic get involved with disputes as a rule? Boss, Wagerlogoc and so on.. That is the question.
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joeyl |
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Paid today in full.
Glad they've overcome these technical problems.... |
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