Liquid casino bonus scam

[Casinomeister]

Originally Posted by caruso

...On this basis alone they should be at the very least officially not recommended, there being no backup in the event an operation going wrong or causing problems in some form or another - as it's now apparent to me has already occured - since Chartwell are clearly open about the fact that they have no interest in the business practices of their customers beyond their ability to stump up the license fee.

You have a point - and I'm too damn friggin' strung out for my own good.

Wish I could post in the rogue section telepathically.

Here's a sorry-ass thread about a bloke owed $600 - and he never saw the cash - it was never resolved even after face-to-face meetings with the software supplier.
http://www.casinomeister.com/forums/...e-casino.html?

[caruso]

Originally Posted by Jetset

Wère looking forward to reminding the Chartwell people here in Montreal that they have given an undertaking to contact the failed casino owner on your behalf - and they can expect some coverage on their hopelessly out of date policy regarding failed casinos!

Originally Posted by Bryan

I am a firm believer that the software provider has an obligation to the player if their licensees go down the tubes.

Yes, it's not only massively arrogant, it's also out of date. Even Playtech have made an effort to at least make the right noises in this department, albeit hopelessly ineffectively to date. RTG have been more proactive in the last year or so, and Microgaming will actually bail out players from failed casinos. Chartwell has some big clients, and this attitude towards customers of their shittier ones is arrogant, antiquated and very convenient. It also sends out the wrong signals to potential stiff licensees, who will be happy to know that if they start playing games they will not be subject to pressure from their licenser.

I hope this made Infopowa news as suggested. It's also worthy of more coverage in light of this most recent incident.

[Casinomeister]

http://www.casinomeister.com/rogue/c..._software.html

[caruso]

Frontroom Casino, seemingly identical situation:

http://www.rpoints.com/bb/viewtopic....=asc&start=135

Note that the casino has been claiming inability to process payments since December:

Regarding the issue of your withdrawal made on the 24th and it not being processed.We regret to inform you that due to some technical difficulties our site has been having since December we are not able at this moment to make any payments.

but...

I threatened them with Legal action, and they paid via neteller the next day.

So, threaten to take 'em to court and they'll pay.

Obviously Chartwell's "due diligence" doesn't go beyond checking they have enough money upfront for the license fee.

[ECMManager]

Dear All,

I am one of the managers at Elite Club Management which operates Frontroom and Liquidclubs casino's. This thread was recently brought to my attention and I would like to invite anyone who has experienced any of the difficulties mentioned in this thread, or any other issues, to send me an e-mail with their usernames. I will look into the matters personally and make sure that all issues will be resolved.

It appears as though there was some confusion regarding the Terms and Conditions for this promotion, and as a sign of good faith we are prepared to honor all requests for this bonus to be made withdrawable. Please forward your username to me personally at manager@eliteclubmanagement.com so I can address it.

We apologize for any inconvenience this issue may caused.

Jan

Operations Manager

Elite Club Management.

[ThePokerprof]

I have been waiting on a £400 cashout for over 3 weeks now, funnily enough receiving the same 'technical problems' excuse for non-payment every time I contact them.

E-mail to management fired off.

[Tumbleweed]

I have a smaller withdrawal that hasn't been processed for around 6 weeks. Email sent to management as well.

[rainermaria]

I also have a pending cashout at about 6 weeks now - I did not even play the bonus with the confusing terms as I refuse to put any more money into an online casino until I receive at least one cashout promptly. They have been nice, but repeatedly offered different excuses for not paying -- smells vaguely of impending bankruptcy or at least serious problems having enough cash to pay. In any case, going on 2 months is way too long for a cashout. And not offering neteller cashouts is ridiculous. Thanks to the manager for posting an email addy, hopefully this will get resolved.

[amandajm]

Chartwell make games. It would be nice if they helped with issues, but is that a pre-requisite or be rogued?

Chartwell firms have caused alot less grief than Playtech or RTG and they have'nt played the game of pretending to help.

I am happy to go along with rogueing all software suppliers that don't openly state they will get involved to help with issues. I would like to see some guidelines, not see it applied on a case by case basis dependant on a few issues.

Do Cryptologic get involved with disputes as a rule? Boss, Wagerlogoc and so on.. That is the question.

[ThePokerprof]

Paid today in full.

Glad they've overcome these technical problems....