PAB Full year summary 2011

**Casinomeister** · 20th January 2012, 02:27 PM

The full year's summary for the PABs has been posted here:
http://www.casinomeister.com/pitchab...mmary_2011.php

Kudos for Max on a job well done!

**mattsgame** · 20th January 2012, 02:30 PM

Thanks for this Max and Bryan, it is always a good/interesting read.

Keep up the awesome work

**Simmo!** · 20th January 2012, 02:36 PM

$200k paid out - sweet

Well done Max/Bryan - great work..it must be a frustrating job especially dealing with players who turn out to be fraudsters. Gid88 a case in point!

I liked Bryans 2011 "award" for bonuses and the crap they help pile on the industry. I'd love to know how many PABs involved a bonus! bet it's a high proportion.

**SlotMonster** · 20th January 2012, 02:39 PM

Kudos to Max!

Outstanding job!

**Casinomeister** · 20th January 2012, 02:51 PM

Originally Posted by Simmo!

I'd love to know how many PABs involved a bonus! bet it's a high proportion.

That can be found on the individual monthly reports here:
http://www.casinomeister.com/pitchabitch/index.php

I've totaled the bonus complaint averages - it comes to 62%

**maxd** · 20th January 2012, 07:12 PM

Thanks everyone, much appreciated. I'll say a few words about this year's PABs on my forum blog and post a link to that here.

Originally Posted by Casinomeister

I've totaled the bonus complaint averages - it comes to 62%

And that's based on my numbers which are particularly conservative when it comes to bonuses. If it's not crystal clear that a bonus was involved then I don't include it as a bonus-related issue. Makes me think we should ask that specifically, I expect it would bump the numbers up a bit, I'm guessing to an average of around 70%.

Later: okay, here's that blog post: PABs in 2011: 365 Days of Pain, Profit, and Plunder. In no specific order.

**chayton** · 20th January 2012, 07:25 PM

Only SIX PABs against Top Game for the whole year? That surprises me a bit. As always, great job Max!

**maxd** · 20th January 2012, 08:09 PM

Originally Posted by chayton

Only SIX PABs against Top Game for the whole year? That surprises me a bit.

No, no! You've got to read the fine print at the bottom:

excludes cases that could not be processed or involved player fraud.

The actual number of TopGame cases was almost three times the published number, but it's not fair to include cases where (a) the complainant was a dead-beat, or (b) the complainant was AWOL, or ... you get the idea. All those numbers are trimmed for public consumption.

**silcnlayc** · 27th January 2012, 09:36 PM

Originally Posted by Casinomeister

The full year's summary for the PABs has been posted here:
http://www.casinomeister.com/pitchab...mmary_2011.php

Kudos for Max on a job well done!

I have been trying to figure out how to narrow down my search for PAB's against certain casinos but I cannot find how to do this. PAB's are listed by monthly and I sure would like to see where it lists them by casinos to make it simpler to just go to that link and click on it to see how many were placed against them ....and resolved...monthly reports are great but couldn't you add to the reports by "Casino" name??? I went through 2 years of monthly reports (I know, that was only 24 links) and still couldn't find what I was looking for but it sure was an eye opener which made me think of offerring this suggestion....

In the PAB section....list the Casinos and amount of PAB's against them just as you do now but naming them in total PAB's and the resolved/unresolved per casino..(I think I am rambling here) I love the way it is just to glance at but searching it is very hard and tedious..thanks for listening....hopefully you will consider it..

Thank you for all the info too!

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