Villento no longer accredited?

[chayton]

I was just catching up with the Betfair thread and see that Villento and Rich Reels are no longer accredited...? I did a search to see if I could find out why but came up dry - anyone got info about their removal?

[Casinomeister]

They have chosen not to respond to a couple of PABs and they don't have any interest on participating or monitoring the forum. It's a real shame, but this is their decision.

The complaints ended up at Kahnawake and resolved there.

[maxd]

The complaints ended up at Kahnawake and resolved there.

Just to expand on that a bit: Kahnawake has the power to pull their license if they don't cooperate. Apparently that provides sufficient encouragement for them to do so.

[vinylweatherman]

Just to expand on that a bit: Kahnawake has the power to pull their license if they don't cooperate. Apparently that provides sufficient encouragement for them to do so.

So, they do the absolute minimum necessary, rather than concern themselves with the "customer experience" aspect of operation.

Clearly, they are no longer prepared to meet the higher standards for accreditation. All well and good, but not all jurisdictions are as good at policing wrongdoing than Kahnawake has RECENTLY become.

You may still be relatively safe playing there, BUT they are now "just another casino" among many that have NOT gone "the extra mile" for players.

[maxd]

... All well and good, but not all jurisdictions are as good at policing wrongdoing than Kahnawake has RECENTLY become.

True, but what's your point? Bryan commented on how the issues got resolved and I elaborated to indicate that Kahnawake (to their credit) had them on a tight leash. Not sure how the other licensing bodies -- good, bad or atrocious -- come into this.

[3mptyseat]

They have chosen not to respond to a couple of PABs and they don't have any interest on participating or monitoring the forum. It's a real shame, but this is their decision.

The complaints ended up at Kahnawake and resolved there.

Do you mean that the complaints were settled fair n square when u say resolved? Or just, they are no longer complaints bc the KGC makes their ruling and the case is closed?

[maxd]

In the most recent case Kahnawake fully supported the player, over-ruled the casino and the player got paid in full. Not sure which other case(s) we're discussing here since I've only had to go to KGC over one Villento issue that I can remember. I'll check my records, could be the 'memory department' is on vacation again.

[vinylweatherman]

True, but what's your point? Bryan commented on how the issues got resolved and I elaborated to indicate that Kahnawake (to their credit) had them on a tight leash. Not sure how the other licensing bodies -- good, bad or atrocious -- come into this.

Malta.

Some casinos refer players to Malta, and these are NOT so safe if they have refused to cooperate with mediators.

Would Malta have decided in favour of the player in the same circumstances?

Were Betfair licensed by Kahnawake, players would have a better chance of a just resolution despite Betfair going on the defensive.

The point? IF a casino will ONLY resolve player issues through their licensing jurisdiction, where this is becomes VERY important in deciding how safe it is to play there.

[maxd]

The point? IF a casino will ONLY resolve player issues through their licensing jurisdiction, where this is becomes VERY important in deciding how safe it is to play there.

Ah, quite so! Many so-called "licensing jurisdiction" aren't worth their weight in bog-roll, so yes, if the licensing body is what the casino is going to insist players take their issue to then (a) yikes! bad idea and (b) player beware. Frankly we add such places to the "No Can Do" List for a good reason.

[vinylweatherman]

Ah, quite so! Many so-called "licensing jurisdiction" aren't worth their weight in bog-roll, so yes, if the licensing body is what the casino is going to insist players take their issue to then (a) yikes! bad idea and (b) player beware. Frankly we add such places to the "No Can Do" List for a good reason.

Villento isn't on the list.

Perhaps the licensing jurisdiction could be made clearer, as the "whom to contact" seems to jump between regulators and company addresses.