The BitchMeister Blog: it's New! Improved! Old-Fashioned!

[silcnlayc]

To recap, we've closed out at least four Rushmore cases in the past few weeks. No matter how you slice it that is not "nothing".

Would it be ok to ask what the particulars were and what the 4 cases were about and who it went against ? Or is it too early to get any info on this? Just wondering since the 4 have been closed out but nothing about what the scenerio was etc..

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[Artico]

Well, to repeat myself - the Finish players are being investigated. Hopefully you'll have better luck than the UK players and the ones from Hungary.

Its all about facts(!) and they already have used excuses. I repeat myself but the first excuse they used was that they used wrong t&c, secondly they said that my MB is locked. That is some amateur behaviour. I have nothing to fear if you think that. I have done everything correctly and that is what pisses me off. They should really compensate this somehow WHEN i get paid.

[vinylweatherman]

Its all about facts(!) and they already have used excuses. I repeat myself but the first excuse they used was that they used wrong t&c, secondly they said that my MB is locked. That is some amateur behaviour. I have nothing to fear if you think that. I have done everything correctly and that is what pisses me off. They should really compensate this somehow WHEN i get paid.

From what I have read, one problem is that Rushmore, or rather their investigators, are going from country to country, and this means that until YOUR country comes into the frame, then little is going to happen.

Since part of the investigation requires the investigators to make contact with the players, presumably independently from the details they have registered with the casino, affected players should ensure they are contactatable through "normal channels". This would entail such things as ensuring they are registered to vote at their address, so that they show up on OFFICIAL databases that can be used to verify identity, and addresses. If the investigators are looking for a Mr Smith, but find a Mr Jones at the address registered with the casino, they are going to proceed on the assumption they have most likely found one of the fraudsters. If players have given a fake phone number, it won't connect if used, and will again raise doubts as to the validity of the player.
Since this involves stolen passport copies, I would expect the investigators will call upon these players at home, and ask to see the actual passports from which copies were supplied to the casino. This is probably the only sure way to ensure the passport copy was NOT one stolen from a hotel reception (CM webcast), and distributed on the black market.

Rushmore could help things along by telling CM in what order the various countries are being investigated, and roughly how many players in each need to be contacted directly to rule them out of being part of this racket.

It may have been better if Rushmore had contracted SEVERAL teams, one in each country, to carry out this investigation simultaneously, rather than consecutively. Using different teams in each country would also expedite the investigation, since each team would be familiar with their own countries, it's language, and culture, as well as in depth experience of tracking down information, and assessing it quickly.

I doubt we will hear too much detail, otherwise there is the danger of a repeat performance, or attempt, with other casino groups - and beyond, which in turn will provide a demand for more stolen IDs, and thus make us more at risk of having ours stolen.

[maxd]

I have done everything correctly and that is what pisses me off.

I think you are somewhat missing the point: this is not about _you_, it's about a bunch of people, spread across several countries, and that's what significantly complicates the issue.

Is it a drag that _you_ personally have had to wait this long?
Ya, sure it is!

Is it (somewhat) understandable that this _process_ -- many people, several countries -- has taken this long?
Ya, it is (more or less).

If it was just about you this would be an entirely different matter but that is clearly not the case .. so things get complicated. C'est la vie.

They should really compensate this somehow WHEN i get paid.

If wishes were horses, yadda yadda yadda .. I wouldn't hold my breath over that if I were you. The casino has been cheated and stolen from by one or more gang of fraudsters. Handing out freebies may not be the first thing on their mind.

Would it be ok to ask what the particulars ....

I am not comfortable making anything but general statements about the case outcomes. This is partly due to the discretion necessary to keep the investigation details private (as they should be), and it's also a bad precedent to set for the PAB process in general.

[NextToYou]

The casino has been cheated and stolen from by one or more gang of fraudsters. Handing out freebies may not be the first thing on their mind.

It's not legit players' fault that someone else has been fraudalent towards the same casino they have happened to play at. 3 months money hold is not acceptable in any case and therefore some compensation should be a no-brainer for legit players.

[Artico]

It's not legit players' fault that someone else has been fraudalent towards the same casino they have happened to play at. 3 months money hold is not acceptable in any case and therefore some compensation should be a no-brainer for legit players.

Thats 100% correct. And damn right it is about me I am customer that should be treated with respect. I have received no info from RM during this process had to read everything from this forum.

[Seinemeyer]

If wishes were horses, yadda yadda yadda .. I wouldn't hold my breath over that if I were you. The casino has been cheated and stolen from by one or more gang of fraudsters. Handing out freebies may not be the first thing on their mind.

Personally, I find it odd you defense the casino in the middle of the investigation.

Let's say we have a bank robbery, and it turns out the swindler is one of the loyal customers, but they don't know which one. As of this, they close account of every single loyal customer for many months and defend this by saying that "we have lost a lot here, you should sympathize us". When it turns out it was a one customer who committed the robbery, they obviously open other customers' accounts, but nevertheless don't apologize nor compensate in any way.

The customer had enormous amount of money tied, it has been three months and nothing has been done as far as I know for him. If they wish to check one's identity, it can be done by making a phone call, check phone number details and address associated to it, ask for an utility bill or two, and ID. If all of these are a match, in addition to IP address pointing to same location, it should be enough evidence. But, if any of these security checks don't add up, then these players should be put on hold, not the ones who have every detail and information filled in correctly and truthfully.

[maxd]

... damn right it is about me ....

Have it your way, I'm just telling you what we know from where we sit. As we keep saying, your discomfort is noted and someone justified but the fraudsters have forced this issue on the casino and that's just how the cookie crumples.

We've told you time and time again that we are pressing them on a regular basis to get this done and over with. We've seen some results, we expect more soon. Railing against us, or using us as your platform to rail against them, is ... unwelcome under the circumstances.

And for what it's worth respect for the customer and customer daycare are two different things. Some businesses are happy to do both, others are not.

Demands for compensation and/or your outrage at them for not staying in contact through this process are beyond the scope of the PAB issues and matters best taken up with their CS people. Again, given the circumstances, I wish you luck.

I should add that assumptions about how identity verification is and/or should be conducted are not particularly helpful. No offense but unless you've got direct, applicable experience then you're just speculating and ... well, enjoy yourself. The casino has a plan in place, we stand behind what they're doing and their need to do it, you are welcome to disagree if you so choose. However, once you've said your piece be so kind as to leave it at that: constant outbursts under the current circumstances are long on irritation and short on meaningfulness.

[Artico]

Demands for compensation and/or your outrage at them for not staying in contact through this process are beyond the scope of the PAB issues and matters best taken up with their CS people. Again, given the circumstances, I wish you luck.

Thank you maxd. I only need justice that is all I can ask.

LOL about customer daycare, I would be happy if they had contacted me few times during this three month process.

[maxd]

LOL about customer daycare, I would be happy if they had contacted me few times during this three month process.

I hear you, I'd be a little pissed too.

While we're at it:

BitchMeister Update posted (a lean one this week): BitchMeister Fridays: PAB Report for week of 20090403