The BitchMeister Blog: it's New! Improved! Old-Fashioned!

[WD2810]

Just because I don't explain every minute detail of my decision making process doesn't mean I'm making these decisions without a care.

...

I've seen the reports from the UK private detectives who investigated these players. It was all legit. If you think I'm bullshitting you, well that's your prerogative. Just because I tell certain players what they don't want to hear does not make me wrong or not an advocate for the player.

After reading all this I can say I believe you now. But this is not what I've been reading so far. The only thing I have been able to read (since Rushmore has not replied anything) has been MaxD's updates. And each week all he has to say i "well they're investigating, we'll see what happens". It's hardly been convincing that you're pressing all you can so that honest players get their money.

There's what you're doing and there is what it appears that you're doing. Here those two have been two very different things, apparently. This whole investigation has been conducted so shadily that there has been no way for the customer to check it's validity.

Or do you feel I should ignore player fraud and just put the blinders on?

Definitely not. But you're a players advocate. You don't really see consumer advocate groups trying to help supermarkets cut down shoplifting. What you see is consumer advocates pressing the issue, if a supermarket's security system provides false positives and innocent people get harassed by security.

In this case Rushmore and their sister casino's had very lucrative Christmas bonuses that they offered. They should've anticipated that it's going to draw attention and probably fraudsters as well, and tighten their security so that no fraud is possible. I personally have sent Rushmore my full contact information and social security number, and color copies of my passport and a recent VISA bill with my registered address printed on it. They acknowledged that the documents are in order (before this whole investigation stuff started). I used my personal Moneybookers account both for the deposits and withdrawals. Now, what more is there to investigate and why am I not getting paid?

[maxd]

After reading all this I can say I believe you now. But this is not what I've been reading so far. ... Now, what more is there to investigate and why am I not getting paid?

As much as I understand your frustration I do not see what grounds you have to question the integrity of the services we are offering here.

First of all there are the reams of cases that we solve month by month: see Past PABs. If your complaint is that you're still one of the present issues and not one of the past issues well, hey, we're working on it aren't we? Look at the solved cases and think how well we do our job and how happy you'll be to see your case on that list soon.

As to how hard we are pressing etc etc, no offense but how would you know? If you don't like my weekly updates then don't read them but if you are reading them then read them. If you do actually read them I think you'll see that I'm getting just as frustrated with this as you are and I'm saying so in my communiques with Rushmore. Of course you're not privy to those but there's no reason to assume they're not happening because they most certainly are.

And you "believe us now"?!? So what, you thought we were bullshitting you before? Why would you think that? What is it _exactly_ about the cases we solve and the piles of PABs that we get that would have you thinking we were lying to you, because that's what you're implying.

I can understand someone saying "gee, this is taking a long time, bummer" Or "boy, you guys are really pouring a lot into this one, thanks for staying on top of case" or somesuch. You know, a "thanks and keep on it!" kind of thing. That would be polite, gentle pressure and not at all a slap in the face which, sorry to say, is how your posts above read.

I guess what I'm saying is show a little respect. I've poured more time into these Rushmore cases than the average PAB and it looks like it's going to continue on a bit before it's over. How exactly that warrants you giving us a hard time and breathing down our necks I don't see at all.

[WD2810]

And you "believe us now"?!? So what, you thought we were bullshitting you before? Why would you think that? What is it _exactly_ about the cases we solve and the piles of PABs that we get that would have you thinking we were lying to you, because that's what you're implying..

There's a language barrier here as I don't write in English that often, plus the usual challenge of non-verbal communication. No reason to jump into conclusions.

Maybe "believe" was a poor verb to choose, I simply meant that you had not provided much information as to the extent of pressure that was directed at Rushmore by you. Now I have more information and I am more satisfied with how things have been handled.

Also, perhaps your blog entries included something that could've been read between the lines, but it's better now that it's clearly laid out.

I don't aim to be disrespectful for sure, but it's hard to be very polite and still get the message through. I try to do my best.

[Artico]

A small group of fraudsters can ruin things for a lot of people - especially legitimate players. That's why we come down so hard on them.

This casino group was over run by a number of fraudsters in December-January, and a full investigation has been in process since then. I explained this in my latest video - and it's some serious fraud stuff that affects us all.
'The investigations include hiring private detectives that are assigned to contact the players to ensure they are real people who have participated in the casino. If they are, they are paid - no problem. If they don't have an idea what's going on, then it's a unquestionable incident of identity theft.

Thing is that they have never asked ANY extra information, just saying they are investigating. I have send them emails telling that Im willing to give them any info they need. And that private investigation is kinda funny Im not sure there even is private investigators in country where I live.

I have very similar experiences with WD2810 and I think the way they handle this is just rubbish. 12 weeks and my case could be handled in 5 minutes if they just wanted it.

[maxd]

FWIW, asking you guys for info is not (generally speaking) what this investigation is about. Nor is the nature of the investigation such that it can be done "in five minutes". From what we know of the process their approach and the time it is taking are not inappropriate.

Does this inconvenience some of you? Surely! Would we all be happier if this wasn't necessary? Certainly! Will everyone be satisfied with what they're doing and how they've done it? Almost certainly not!

But that's all rather beside the point. The point is that they are performing a thorough and conclusive investigation that seems reasonable TO US under the circumstances, at least to a point. When that process concludes you will get paid or you won't depending on what results they dig up.

How do I know this? Because we've already seem some results. Some players have been cleared by the investigation and have been paid. Other have been identified as frauds and have not been paid. And so it goes. Like it or lump it that's where we are at.

I will say this though, if the investigation drags on much longer we will have to seriously consider issuing a public warning for players to expect delays at Rushmore casinos. Whether that will actually be necessary or not will become obvious soon enough.

So there it is. Complaints and bluster aside you now have as much information on the process as is likely to be publicly available before the investigation process concludes. Don't like it? Fine, understandable, write the casino about it! But I hope it's clear by now that chiding us for failure to do our job is way, way off base here.

[maxd]

After discussing this with B I think what we'll do instead of the Warning is contact the affected members en-masse with the status reports as appropriate. No one else seems to be having a problem except for the PAB guys who are caught up in the investigation. For everyone else, it's business as usual.

[Artico]

How do I know this? Because we've already seem some results. Some players have been cleared by the investigation and have been paid. Other have been identified as frauds and have not been paid. And so it goes. Like it or lump it that's where we are at.

I will say this though, if the investigation drags on much longer we will have to seriously consider issuing a public warning for players to expect delays at Rushmore casinos. Whether that will actually be necessary or not will become obvious soon enough.
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Thank you for your post maxd. Very infomatical post once again. Could you tell are those people who have been paid PABers or what. Since I havent heard people getting paid on other forums who have PABed.

I think that public warning would be good idea because this has taken so much time. I understand investigation taking time but almost two and half month is out the line.You can lose tens of percents on currency conversion for example!

[peteyweestro]

hey Bryan or Max, does these investigations affect people that just made their first deposit at rushmore? Because i just did and want to know if i should expect huge delays if i cash out ?

[maxd]

I'll look into that and post back here ...

Ok, looks like the answer is no, there does not appear to be a 'first deposit' pattern here.

[Casinomeister]

hey Bryan or Max, does these investigations affect people that just made their first deposit at rushmore? Because i just did and want to know if i should expect huge delays if i cash out ?

The casino flagged a number of accounts and have been investigating these on a one-on-one manner. So far they identified the suspected UK accounts as fraud (identity theft), and they are awaiting word from the investigators in the continent.

It has nothing at all to do with anyone else but these players. People are signing up at these casinos from here every day without a problem.