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This problem came to light when a couple of players came to us with problems at Offsidebet. In the first case chat Support had told the player that Caribbean Stud counted 100% towards their bonus WR but the player's balance was later confiscated (and deposits returned) for insufficient WR: the casino now claimed that Caribbean Stub counted as a Poker game -- only 10% toward the WR -- even though it was not listed as such.
We approached the casino reps and were told (a) the player was suspected of fraud, then (b) the player was an experienced player at the casino and should have known that Caribbean Stud did not count 100% toward WR regardless of what Support may have told him, and finally (c) the player was a known advantage player and under their Terms they were free to take action against her:
As far as I could tell this -- the "impression of suspicion" -- was the real reason for the casino's action against the player.If deposit and/or bonus money granted is not used for the sole purpose of gaming or wagering and/or Offsidebet Casino is under the impression that there is a suspicion of abuse e.g. that players do not perform an appropriate level of game play in the casino, Offsidebet Casino reserves the right to blacklist the players, void all winnings and to refund the original deposit amount to the players.
In the second case the player had racked up a nice set of wins on Roulette then went to to use a few free slots spins the casino had given her. When she later went to withdraw the casino confiscated the winnings on the grounds that she had only used some of her available free spins. When I asked for clarification they said (a) she's a fraudster, (b) she's an advantage player, and (c) we can boot whomever we want (see Terms above).
Since these are rather harsh Terms being applied under questionable circumstances we thought it best that players be alerted.
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