- Joined
- Jan 20, 2004
- Location
- Saltirelandia
We've had three cases against Blacklights submitted to us over the last few months. In the first two cases our communications with them were a little odd -- it seemed as if their reasons for not doing the right thing were a little flaky though they came through in the end -- but I understand they are relatively new to the game and we cut them some slack because of this.
In our most recent case things have gone from "flaky" to worse. A player approached us asking for help getting paid $3500 in winnings. It turns out he had come up with a goofy little system -- bet high every 9th spin -- and was having fun with it. Of course he was losing and on four occasions he re-deposited with encouragement and "moral support" from the casino people. So far so good.
On his fifth deposit again the casino people were happily encouraging him. Then he won $6000, some of which he played and lost, and finally requested a withdrawal of his remaining $3500. The casino promptly locked his account and told him they were going to refund his most recent deposit ($50), no further details given.
The player pressed the casino for an explanation and was told that he had violated Term 7.8, the casino's anti-hacking clause. They offered no further details and refused to communicate with the player further.
So the player filed a PAB and we went to the casino for details. Remarkably they said they had nothing on the player but had discovered that he had been interested in bots a few years ago -- apparently they had found some old posts on a message board -- and on those grounds they had taken their actions against the player. "Our decision is final and non-negotiable" they said, and stated flat out that we could blacklist them if we wanted to but it wouldn't change their position.
When I asked if this was going to be their general policy toward player issues they said they didn't like that fact that a recent Casinomeister webcast had criticized Topgame. "I have lost faith in Casinomeister that i will receive a fair and unbiased opinion from you based on the comments on that video" said their Finance Department representative. At that was the end of the discussion, no reply to subsequent emails on the issue.
Warning: Blacklights Casino seems to pulling excuses out of thin air in order to avoid paying players. Their customer service is unprofessional and erratic. Players are advised to avoid this casino.
In our most recent case things have gone from "flaky" to worse. A player approached us asking for help getting paid $3500 in winnings. It turns out he had come up with a goofy little system -- bet high every 9th spin -- and was having fun with it. Of course he was losing and on four occasions he re-deposited with encouragement and "moral support" from the casino people. So far so good.
On his fifth deposit again the casino people were happily encouraging him. Then he won $6000, some of which he played and lost, and finally requested a withdrawal of his remaining $3500. The casino promptly locked his account and told him they were going to refund his most recent deposit ($50), no further details given.
The player pressed the casino for an explanation and was told that he had violated Term 7.8, the casino's anti-hacking clause. They offered no further details and refused to communicate with the player further.
So the player filed a PAB and we went to the casino for details. Remarkably they said they had nothing on the player but had discovered that he had been interested in bots a few years ago -- apparently they had found some old posts on a message board -- and on those grounds they had taken their actions against the player. "Our decision is final and non-negotiable" they said, and stated flat out that we could blacklist them if we wanted to but it wouldn't change their position.
When I asked if this was going to be their general policy toward player issues they said they didn't like that fact that a recent Casinomeister webcast had criticized Topgame. "I have lost faith in Casinomeister that i will receive a fair and unbiased opinion from you based on the comments on that video" said their Finance Department representative. At that was the end of the discussion, no reply to subsequent emails on the issue.
Warning: Blacklights Casino seems to pulling excuses out of thin air in order to avoid paying players. Their customer service is unprofessional and erratic. Players are advised to avoid this casino.
