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20th October 2009, 03:21 PM
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Sierra Star Casino: ignoring player issues
We received a complaint where a player received a bonus offer, deposited and (eventually) received the bonus, played and tried to withdraw but was repeatedly asked for documents and then ignored completely. When we inquired on the player's behalf we were told "we have received the complaint and rest assured that we will be on top of this case" after which nothing was ever heard again from either the casino or the player.
Warning: Sierra Star Casino is unresponsive to player complaints and may confiscate a player's balance without explanation or recourse. In particular they are not willing to deal with us so they're on their way to the "No Can Do" List. Players are advised to avoid Sierra Star Casino.
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Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Warnings ~ Rogue Pit ~ Forum Rules Pitch-A-Bitch Stuff: read the FAQ, Submit a PAB, Archives ~ scuttlebutt from Casinomeister's PAB scene on the BitchMeister Blog NEW! ... Casinomeister's "No Can Do" List, sites that we do not accept PABs for. 
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| The Following User Says Thank You to maxd For This Useful Post: | ||
Casinomeister (28th October 2009) | ||
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Yesterday, 06:47 PM
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We've recently received another complaint from a casino in the Teller Processing Ltd (Cyprus) group of which Sierra Star is a member. So for now it's heads-up on these casinos:
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Warnings ~ Rogue Pit ~ Forum Rules Pitch-A-Bitch Stuff: read the FAQ, Submit a PAB, Archives ~ scuttlebutt from Casinomeister's PAB scene on the BitchMeister Blog NEW! ... Casinomeister's "No Can Do" List, sites that we do not accept PABs for.
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