Rockbet : winnings disappear, CS AWOL

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As mentioned in the recent webcast (1 October Webcast - must see!) this is a pretty simple case:

• player deposits £50, takes no bonus, contacts Customer Service and is assured no previous bonus issues apply
• player gets a bonus and wins a bit, balance is about £150
• player requests a withdrawal ... approved
• player receives the payment, but it's £50, not the £150 he'd requested
• player goes back and checks his balance: £0
• player tries to contact Customer Service several times, no response
• player sends in a Pitch-A-Bitch, we try to contact them and get the same: nada!

Warning: Rockbet is messing with approved withdrawals and not responding to CS requests. Players considering Rockbet are advised to Proceed With Caution.

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Rockbet has since paid the player, claiming a software "system error"***.

RockbetJohn, their rep and affiliate manager, has posted on the forums regarding this issue: "John here from Rockbet".

*** seeking documentation on this.

LATER: Turns out that the claim was that a "super sticky" pre-existing bonus issue had caused the problem. As I understand it the player had specifically checked with CS prior to the deposit and had been assured that no such pre-existing condition applied to the player at that time. Why this situation would have changed when the player took no bonus thereafter is unclear.

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Although it appears as if the player complaint that precipitated this Warning has been settled Rockbet is currently being listed as "Not Recommended". See here.