Mona Casino- Topgame - This is just ridiculous

[chuchu59]

So today I received an email from a guy claiming to be Robert.A.Nash. He addressed me by my name and said he tried to contact me by phone(which was correct by the way). He said he was originally a manager at an MG casino and is now with a Top Game casino. He is responsible for clientele living in my area and would like to offer me a free chip and hinted I should contact him.

Dont these people have any ethics? Stealing my personal data from an establishment and using it for other purposes. Topgame! Of all software too. I hope that players, especially newbies, will not fall for it. Dont be enticed by the free chip. If they can steal your personal data and use it elsewhere they can do anything including retaining your deposits or voiding your winnings.

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[chayton]

I got the same mail, I figured they got my info from that old old Thebes account I had. They were sending me mails several times a week with free $5 and $10 chips, but that's stopped and now this.

I seriously doubt that it came from anyone who ever worked at MG.

Personal Invitation to my name.
Hi, my name is Robert Nash, I tried reaching you today at myphonenumber (It seemed disconnected) a while back I was one of your account managers at a MicroGaming software that I used to work on. You used to play mostly Slots, today I am the traffic quality manager here at TopGame and wanted you to check the new club which was made especially for Slots players and targeted on the Canada time zone. My job in one line is to get the best players to play in my clubs. I trust that this Email is reaching you in good health and happiness. It was important for me to touch base with you and extend the invitation to play with our establishment. As an online player I am well aware of your value, it is for this reason alone I have approached you. I want to effectively ensure that your gaming experience will be absolutely seamless, enjoyable and profitable.

 

[vinylweatherman]

The usual ethics one would expect from Top Game.

Try to get the name of the MGS casino he used to work for. Pretend you need to know this so that you can be sure he really was one of your account managers, and that if it checks out, you will be more than happy to jump ship to his new club.

If he takes the bait, we can then let the MGS casino involved know that an ex employee has stolen player data from them, and is using it to recruit players for Top Game.

He may be using a false name though, else the name alone would be enough to trace him. Maybe he is daft enough to use his real name though, in which case you could ask every MGS casino you have ever played at about Mr Nash and whether he once worked for them.

Although we have a data thief, we also have an unsecured data source that allowed the theft in the first place.

If a search of MGS turns up nothing, then it may just be a cover story to explain how he has the data. He may even be bluffing about knowing "you mostly play slots", as this could apply to most players.

He may simply have a contact database, and has made up everything else.

Top Game seem to condone this type of behaviour though, which is why they are in the pit. Top Game will do what it takes to get results, and screw the ethics.

 

[vinylweatherman]

I have just found his email in my spam folder.

This is more serious than I thought, he knows my ACTUAL landline number and there is no way he could have figured this out merely from having my email address from some spammers list. It also rules out the various websites I have signed up to, as they only know my email address and name, not my phone number.

My phone did actually ring, but the second I answered it the caller hung up. The call seems to have originated from abroad according to the CLI message about the number not being available, rather than being withheld.

It points to the theft of my personal data from another casino that I have played at by a departing employee, who may not be using the name the casino knew him as.

Since I play almost exclusively at Microgaming, this lends weight to his claim to have been an account manager at a Microgaming casino I either play now, or have played at in the past.

I also got a message from the webmail client that he is using a spoofed "from" address to cover his tracks.

Maybe he will try again, so I may get a chance to wring some more info out of him

 

[The Viking]

Actully got the same mail few days ago, only the phone number they gave up is one i have not used in almost 4 years, when i changed phone company

 

[chayton]

I just got a phone call from these people. I told them I was just reading about them on Casinomeister, he said "Oh what are they saying?" I said, "They're pissed off about their personal information being given out or sold!" And he said, "Oh that must be a different place, we've been around since 2004 with no complaints."

 

[chuchu59]

I just got a phone call from these people. I told them I was just reading about them on Casinomeister, he said "Oh what are they saying?" I said, "They're pissed off about their personal information being given out or sold!" And he said, "Oh that must be a different place, we've been around since 2004 with no complaints."

Ya gotta admire them. They have such thick skin.

 

[XOXOXOXOXOX]

i got it too and i never had an account with any TopGame casinos

 

[vinylweatherman]

Actully got the same mail few days ago, only the phone number they gave up is one i have not used in almost 4 years, when i changed phone company

Points to a stolen dataset from a casino you haven't played in a long while, so didn't feel the need to give your new number to.

There are casinos I haven't played in a while, but who would have my number.

It seems that apart from name, email address, and phone number, they don't have much else. It seems everybody is being told "you mostly played slots", which would be true in many cases, to lend credibilty to the claim.

There have been a couple of cases where casinos have announced that they believe data has been stolen from them, and many cases where people have come here trying to sell "leads" that have come from casino databases they shouldn't have hold of.

It looks like Mona/Top Game have bought one of these databases, know roughly that it came from an ex employee of a Microgaming casino, and have invented this Mr Nash as a means to personalise what would otherwise be just another spam among many.

Can ONE person really phone all these people and send out all these emails on a "personal invite" basis. I can imagine a call centre full of people told to call themselves Mr Robert Nash phoning players from this list, and then sending out this email when they don't get an answer, just having to add the players' name and phone number to the template before sending it to the email address on the contact database.


Despite the personal nature of the invite, there is no route available to directly contact Mr Nash from the email, the only option is to download the software and contact generic Mona CS in order to get this special offer. I expect it is not so special after all, and that it is just the standard new player offer open to anybody.

 

[chuchu59]

Points to a stolen dataset from a casino you haven't played in a long while, so didn't feel the need to give your new number to.

There are casinos I haven't played in a while, but who would have my number.

It seems that apart from name, email address, and phone number, they don't have much else. It seems everybody is being told "you mostly played slots", which would be true in many cases, to lend credibilty to the claim.

There have been a couple of cases where casinos have announced that they believe data has been stolen from them, and many cases where people have come here trying to sell "leads" that have come from casino databases they shouldn't have hold of.

It looks like Mona/Top Game have bought one of these databases, know roughly that it came from an ex employee of a Microgaming casino, and have invented this Mr Nash as a means to personalise what would otherwise be just another spam among many.

Can ONE person really phone all these people and send out all these emails on a "personal invite" basis. I can imagine a call centre full of people told to call themselves Mr Robert Nash phoning players from this list, and then sending out this email when they don't get an answer, just having to add the players' name and phone number to the template before sending it to the email address on the contact database.


Despite the personal nature of the invite, there is no route available to directly contact Mr Nash from the email, the only option is to download the software and contact generic Mona CS in order to get this special offer. I expect it is not so special after all, and that it is just the standard new player offer open to anybody.

Nope, the one I got was you played mostly table games which was true.

 

[vinylweatherman]

Nope, the one I got was you played mostly table games which was true.

Well, it gets worse. It seems this stolen data contains more than mere contact details.

The aim now is to discover the source of this data, we all know the destination is rogue.

I used to play mostly video and 3 card poker, and a few other table games. I gradually moved more towards slots later on. Some old casinos would not consider me a player of "mostly slots".

One possibilty is that this has come from a casino that closed down throwing employees out of work without compensation. This would tempt some to leave with as much as they could from the former employer in order to give them the best possible chance of having something to offer a new one.

If someone comes to Top Game looking for a job, and has a database of players who's accounts they managed, they are likely to get the job as they would be able to kick start the casino by recruiting players. Top Game would also know that if they rejected this applicant, they would simply try elsewhere, and a competitor would end up getting access to this dataset.

If the data was stolen from a casino that closed suddenly, usually when they go bust, there would be no former employers around to take action, nor even investigate the incident. If the new employer are happy to use this data, and are based in a jurisdiction that doesn't care, there is no fear of them having action taken against them. The worst we could do is rogue the casino that is prepared to use this data, but Top Game are rogued anyway, so things can't really get any worse for them.

If he phones, ask if he knows Josh Cartu - it might shut him up

 

[Jasminebed]

I've NOT received this email, and I've played a lot of MG casinos. An ever increasing number of Casino Rewards, one or more from most of the CM accredited groups, GoWild, RedFlush. I keep records of those I join, so if anyone wants to know about a specific one, they are free to pm me.

In fact, the ONLY CM accredited that springs to mind with employees out of work I did not join was Purple Lounge. For quite a long time the sign up bonus had some huge increased WRs for Canadians; they used to be some of the Good guys.

I've never joined a Top Game casino. I've also never joined any of the Virtual Group, which is probably pure luck as I was not always a Casinomeister member.

I would not necessarily take Mr. Nash's word that he was an MG casino manager either. But he could well have purchased a list, and could even have a inside partner leaking a few dormant account names from somewhere. I rarely close an account, I usually just stop playing. I've had the email and phone number as long as I've been gambling online.

It might be useful for those who haven't received it to post here too.

 

[vinylweatherman]

I've NOT received this email, and I've played a lot of MG casinos. An ever increasing number of Casino Rewards, one or more from most of the CM accredited groups, GoWild, RedFlush. I keep records of those I join, so if anyone wants to know about a specific one, they are free to pm me.

In fact, the ONLY CM accredited that springs to mind with employees out of work I did not join was Purple Lounge. For quite a long time the sign up bonus had some huge increased WRs for Canadians; they used to be some of the Good guys.

I've never joined a Top Game casino. I've also never joined any of the Virtual Group, which is probably pure luck as I was not always a Casinomeister member.

I would not necessarily take Mr. Nash's word that he was an MG casino manager either. But he could well have purchased a list, and could even have a inside partner leaking a few dormant account names from somewhere. I rarely close an account, I usually just stop playing. I've had the email and phone number as long as I've been gambling online.

It might be useful for those who haven't received it to post here too.

I did think of Purple Lounge. Some seriously dodgy behaviour from management ensured the money had disappeared when it was supposedly ringfenced. I suspect employees got shafted too, working right up till the handed back their license, then told with little or no notice to clear their desks and not to expect their last salary check. This would have been an incentive for some to take "goods in kind" to make up for the unpaid salary, such as a list of contacts they may have had through their work, even a full player list.

I DID have a Purple Lounge account, but quit when Media Corp took over. It spared me losing any money, but I was still on the player database. Having gone bust, there is no way to check back with Purple Lounge as to the possibilty that the list was taken from there, and with the company bust, noone left to police what departing employees got up to in the vacuum between closure and a liquidator being appointed. It could even be a very senior member of the old management that took the list, merely adding to the rest of the rogue behaviour.

So, has anyone who has never played at Purple Lounge received this email? If so, it would rule out Purple Lounge as the source, even though it would be hard to find enough evidence to confirm them as the source.

The only way might be to engage Mr Nash in conversation and make him believe a huge chunk of change could be deposited at his "new clubs" if he was sufficiently forthcoming. I DO hope he tries to phone me again

 

[P.V.]

Actully got the same mail few days ago, only the phone number they gave up is one i have not used in almost 4 years, when i changed phone company

I'd be looking back at least four years since The Vikings old number was listed.

 

[XOXOXOXOXOX]

So, has anyone who has never played at Purple Lounge received this email? If so, it would rule out Purple Lounge as the source, even though it would be hard to find enough evidence to confirm them as the source.

yes, i never had account at Purple Lounge.

 

[CREMA27]

How do this casino obtain the personal information of players?

Yesterday I received an e-mail from Randy C., who said that is the Account Manager of my account with them, look at this:

"Dear MY NAME,

This is your official balance reminder: You have 137.11 USD in your account.

Just log in and see what today brings.

Regards,
Randy C.
Randy C.
Account Manager

Your Nickname is: crema27
*Current Amount on: Tuesday, July 16th 9:00 AM ET"

How can these people get my personal information (I erased MY NAME in the top) including my name and offer money to try to get new customers?
I don't know but I think all of us must try to stay out of casinos like this one.

I also want to say Thanks to the one who created this blog "Mona Casino- Topgame - This is just ridiculous" for the advise he gave to all of us about
this Casino, and tell that I don't know how to avoid that casinos get the personal information of players. Thanks God that someone invented the e-wallets like Neteller, Paypal, Alertpay, Skrill and others.

 

[vinylweatherman]

Yesterday I received an e-mail from Randy C., who said that is the Account Manager of my account with them, look at this:

"Dear MY NAME,

This is your official balance reminder: You have 137.11 USD in your account.

Just log in and see what today brings.

Regards,
Randy C.
Randy C.
Account Manager

Your Nickname is: crema27
*Current Amount on: Tuesday, July 16th 9:00 AM ET"

How can these people get my personal information (I erased MY NAME in the top) including my name and offer money to try to get new customers?
I don't know but I think all of us must try to stay out of casinos like this one.

I also want to say Thanks to the one who created this blog "Mona Casino- Topgame - This is just ridiculous" for the advise he gave to all of us about
this Casino, and tell that I don't know how to avoid that casinos get the personal information of players. Thanks God that someone invented the e-wallets like Neteller, Paypal, Alertpay, Skrill and others.

This is even more sinister, suggesting that they have either created an account on your behalf (for which they would need some personal details beyond name and email address), and have retrieved a very specific sum of money from a balance.

Do you remember having an account anywhere with that nickname, and where you might have abandoned that sum as a bonus balance?

It would be interesting to have more clues as to which casino the information was taken from that Mona now seems to have.

They also seem to have quite a high turnover of senior staff, or he keeps having to change his name.

I had one, and even a few phonecalls. To do this, they needed far more of my personal information than the average spam list would provide, so it does look like a theft of player contact information from another casino has been involved. It could be from a casino that has now closed down, and thus less bothered about a competitor muscling in on it's player base.

 

[Cleveland]

This is even more sinister, suggesting that they have either created an account on your behalf (for which they would need some personal details beyond name and email address), and have retrieved a very specific sum of money from a balance.

Do you remember having an account anywhere with that nickname, and where you might have abandoned that sum as a bonus balance?

It would be interesting to have more clues as to which casino the information was taken from that Mona now seems to have.

They also seem to have quite a high turnover of senior staff, or he keeps having to change his name.

I had one, and even a few phonecalls. To do this, they needed far more of my personal information than the average spam list would provide, so it does look like a theft of player contact information from another casino has been involved. It could be from a casino that has now closed down, and thus less bothered about a competitor muscling in on it's player base.

I would be surprised if he never opened up an account there under that name. That type of balance is normally generated through them continually giving you free bonuses, and each time they do they send the email. I've been receiving the same email (different topgame casino) with my new balance for almost a year now I guess, and my balance is approx 166.00 last time I checked. I did originally open up the account. I could be wrong but his forum name he is using was likely used to open up the account, and it wouldn't be a stretch to forget, as it's happen before...including to me.

 

[dunover]

Points to a stolen dataset from a casino you haven't played in a long while, so didn't feel the need to give your new number to.

There are casinos I haven't played in a while, but who would have my number.

It seems that apart from name, email address, and phone number, they don't have much else. It seems everybody is being told "you mostly played slots", which would be true in many cases, to lend credibilty to the claim.

There have been a couple of cases where casinos have announced that they believe data has been stolen from them, and many cases where people have come here trying to sell "leads" that have come from casino databases they shouldn't have hold of.

It looks like Mona/Top Game have bought one of these databases, know roughly that it came from an ex employee of a Microgaming casino, and have invented this Mr Nash as a means to personalise what would otherwise be just another spam among many.

Can ONE person really phone all these people and send out all these emails on a "personal invite" basis. I can imagine a call centre full of people told to call themselves Mr Robert Nash phoning players from this list, and then sending out this email when they don't get an answer, just having to add the players' name and phone number to the template before sending it to the email address on the contact database.


Despite the personal nature of the invite, there is no route available to directly contact Mr Nash from the email, the only option is to download the software and contact generic Mona CS in order to get this special offer. I expect it is not so special after all, and that it is just the standard new player offer open to anybody.

Look, I've mentioned this before - I used to work in sales and it was ROUTINE for young self-employed people to flit between companies and take with them a database of 'leads' gleaned from the last company to use at the next one. When at the next one, instead of generating leads the hard way (each sales rep they got a confirmed appointment for earned them £40) they simply rang numerous 'safe' numbers they had taken. Easy money, then on to the next company. The casino industry plays handsome commissions to for bringing a player back into the fold with a deposit, or signing up a new depositing player.
It happens, and always will. Your details are gold dust, and you'll never know or prove how the nuisance calls or spammers got hold of them.

 

[bsilva028]

i received also an e-mail yesterday but when i saw that was mona casino i didn´t read the e-mail
simply delete it

 

[vinylweatherman]

Look, I've mentioned this before - I used to work in sales and it was ROUTINE for young self-employed people to flit between companies and take with them a database of 'leads' gleaned from the last company to use at the next one. When at the next one, instead of generating leads the hard way (each sales rep they got a confirmed appointment for earned them £40) they simply rang numerous 'safe' numbers they had taken. Easy money, then on to the next company. The casino industry plays handsome commissions to for bringing a player back into the fold with a deposit, or signing up a new depositing player.
It happens, and always will. Your details are gold dust, and you'll never know or prove how the nuisance calls or spammers got hold of them.

Yes, but it's the fault of the casino the employee took the list from in failing to realise the obvious and prevent it from happening. It's not a matter of tracing the employee, but identifying the casino that is the source of the leak. The claim I got was that he used to be a VIP host at a MGS casino I played at, and I have only played at MGS casinos with a good reputation, and they all swear that employees just don't have the kind of access necessary to steal such a database when they leave.

 

[vinylweatherman]

I would be surprised if he never opened up an account there under that name. That type of balance is normally generated through them continually giving you free bonuses, and each time they do they send the email. I've been receiving the same email (different topgame casino) with my new balance for almost a year now I guess, and my balance is approx 166.00 last time I checked. I did originally open up the account. I could be wrong but his forum name he is using was likely used to open up the account, and it wouldn't be a stretch to forget, as it's happen before...including to me.

This is beyond laughable.

So you don't even have to play, ever, and your balance just keeps on going up.

It's a sure sign that they have no intention of paying out any winners, else they would go bust in no time.

I wonder what my balance is there, I already know my username

 

[Nifty29]

Moaner Casino = AVOID

 

[Cleveland]

This is beyond laughable.

So you don't even have to play, ever, and your balance just keeps on going up.

It's a sure sign that they have no intention of paying out any winners, else they would go bust in no time.

I wonder what my balance is there, I already know my username

Yea, I've thought about playing with the money just to pass time but I figured whats the point. I just delete the emails when I get them, and every now and again I read one just to see what the balance is at.

 

[mrmark21]

Received an email from Mona Casino. Apparently I had $50 that I had completely forgotten about in my account. I'd never just forget about $50. Does that actually work on anyone? Anyway I figured what the hell I'm not doing anything else...

I asked CS for the WR the agent responded $4000. Anyway after playing about forty spins at a $1 bet (remembering why I never bothered with TG) that same agent sent me a message claiming that I had already wagered $2000... Wrong! Seriously I'd hate to think about how many people are being mislead with remaining wagering requirements.

So is this place a rogue?