Curious on how long it takes to resolve disputes

**nuttygambler** · 22nd December 2011, 07:04 PM

Hello to all,

Just curious if anyone can tell me roughly how long disputes/complaints generally take to be resolved?
Not going into any detail about what or where, but so far it is coming up to 2 months. Do you think it will take much longer?
Is it a good or bad sign for taking so long?

Thanks and merry christmas

NG

**PNEFOREVER2** · 22nd December 2011, 07:12 PM

If you are talking about a PAB its probably best to PM the person that deals with them and refrain from posting about it as much as possible mate.

**maxd** · 23rd December 2011, 11:26 AM

Originally Posted by PNEFOREVER2

If you are talking about a PAB ....

AFAIK there is no PAB from the OP so ... must be talking about trying to get things resolved directly with the casino or via one of the licensing agencies or somesuch.

@nuttygambler: if you thought you had submitted a PAB let me know 'cause something has obvious gone off the rails with that.

**nuttygambler** · 23rd December 2011, 12:43 PM

Thanks for the replies but no PAB.

Just asking how long investigations/disputes generally take.

**Diane** · 23rd December 2011, 01:20 PM

Originally Posted by nuttygambler

Thanks for the replies but no PAB.

Just asking how long investigations/disputes generally take.

Then all we can say is " it depends ".........................

If it's an accredited or decent casino and you haven't gotten resolved on your own, then consider doing the "Pitch a Bitch" (PAB) and asking for Max's help.

Diane

**Nifty29** · 23rd December 2011, 02:26 PM

Considering you are asking members for advice, you could at least provide some information like who is handling the complaint and roughly what it about.

It's virtually impossible to assist you without this information.

You may as well have asked how long a piece of string was.

**nuttygambler** · 23rd December 2011, 02:45 PM

Thanks,

I understand it's hard to know.

And Nifty, I understand I haven't given out any information and I am not going too. Don't want to jepodise anything.

I must learn to gain that skill of patience. I have none, maybe a new years resolution for me, although I never stick to those things.

Thanks once again.

**ksb11** · 23rd December 2011, 03:44 PM

Originally Posted by nuttygambler

Hello to all,

Just curious if anyone can tell me roughly how long disputes/complaints generally take to be resolved?
Not going into any detail about what or where, but so far it is coming up to 2 months. Do you think it will take much longer?
Is it a good or bad sign for taking so long?

Thanks and merry christmas

NG

I never filed a complaint with any casino, I was just curious just in case the situation ever came down to it. So I PM'd Max a while back and
this is what he told me in regards to a PAB question I had.

"My experience is that if your issue is active at CDS the casino will often, though not always, refuse to discuss the matter with us until the CDS process runs it's course. This typically takes 1.5 to 3 months, sometimes longer"

**vinylweatherman** · 23rd December 2011, 03:48 PM

Originally Posted by nuttygambler

Thanks,

I understand it's hard to know.

And Nifty, I understand I haven't given out any information and I am not going too. Don't want to jepodise anything.

I must learn to gain that skill of patience. I have none, maybe a new years resolution for me, although I never stick to those things.

Thanks once again.

eCogra believe that allowing 14 days for things to be resolved internally should be sufficient. After 14 days, eCogra are prepared to intervene. This only applies to eCogra sealholding venues, they will not help if the casino is not one of their seal holders.

Licensing jurisdictions vary. If it's the LGA (Malta), 2 months is nothing, they have been known to take 2 YEARS before simply rubber stamping the casino's story.

2 months is more than long enough to take up the free PAB service here. Provided the casino is not in the rogue pit, or on the "no can do" list, you can submit a PAB. Having not posted specifics should make this process run as smoothly as it can, and you should consider this option before enlightening us with more specific details on this case.

Remember, take them by surprise, don't tell them that you will take it here until you have actually submitted the PAB and it has been accepted, and then a neutral "I have now taken this to mediation with Casinomeister, you will be hearing from them shortly." Using a threat to go to the forums or PAB just as a means to bully them into paying is frowned upon, but having taken such a step, a polite reminder that they will now have to deal with an external mediator, rather than yourself, prepares them to expect such an approach, amd makes it hard for them to pretend they had "no idea" Max was trying to communicate with them on your behalf.

If they are really just stalling in the hope you will go away, rather than having solid grounds for not paying, you should find that a favourable resolution is swift.

I had a similar experience with an eCogra casino. They didn't pay, and didn't communicate. I sent them an email asking if there was a problem, and only then did they say they were "bound by eCogra rules" to delay my payment pending an "investigation". I thanked them, and told them I was aware of these rules in eGap, and that I would give them the full 14 days as specified to complete their deliberations.

They paid the following morning

I uninstalled said casino - PERMANENTLY.