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Slow Pay About the Rushmore Group warning

Joined
Aug 20, 2007
Location
World Citizen
Apparently this problem is more serious than I have expected at first. In the warning Maxd tells that some players get paid
and OTHERS DON'T.
I had the impression that Rushmore Group paid all the players in the end, it just take endless time to get your funds.
But if the Rushmore Group doesn't pay some player at all, how far is this group from the rouge pit?
As I understand this has gone on for a while.
I, myself, have funds to get.

L'arsenne
 
Apparently this problem is more serious than I have expected at first. In the warning Maxd tells that some players get paid
and OTHERS DON'T.
I had the impression that Rushmore Group paid all the players in the end, it just take endless time to get your funds.
But if the Rushmore Group doesn't pay some player at all, how far is this group from the rouge pit?
As I understand this has gone on for a while.
I, myself, have funds to get.

L'arsenne

It may be that they didn't get paid during the time Max was prepared to spend on the PABs before issuing a general alert. The fact that even under the watchful eyes of Max, and knowing the possible consequences for failure (the warning) they STILL only paid SOME of the players involved. Casinos in the spotlight usually make sure to resolve all the cases they know to have gone through the PAB system, even if this means delaying players who have had problems, but seem willing to remain patient for now.

The spread of "processor problems" to non-US players' withdrawals is also another major concern, as this CANNOT be down to the ducking and diving needed to get past the US banking system, which is the stated reason for these delays occuring in the first place, the repeated resending of payments that bounce back because the banks in the US block them.
 
Not in the US

I'm not in the US and to be fair Rushmore has repeatedly assured me that i will get paid and apologized. Having said that, it is possible that it is true about the processing issues to Us players . I recall a couple of casinos last year having issues and they promptly found a way to pay me ....WESTERN UNION. They must of found people that somehow were willing to send funds as personal transactions. Where there's a will there's a way!!!!! I do find it aggravating not being paid as stated in their own rules which sets doubts in players minds and the business in general . I so not want to be the cause of this group being classified as Rogue simply because they are late paying. I think that there are far more serious issues that would cause a casino to be discredited such has Rudeness, double billing etc....

As far as i know they still answer their phones , support still answers our questions and their websites are working as always, so if their intention is to avoid paying they could easily disappear!!

Of course I'm upset for the delay and having to hound them for payment and Yes I'm not a fool knowing that there's a 98% chance i will not get paid !!! The good thing about all this is LESSON LEARNED!!!!

Just a thought!!!

Just my thoughts!!
 
I'm not in the US and to be fair Rushmore has repeatedly assured me that i will get paid and apologized. Having said that, it is possible that it is true about the processing issues to Us players . I recall a couple of casinos last year having issues and they promptly found a way to pay me ....WESTERN UNION. They must of found people that somehow were willing to send funds as personal transactions. Where there's a will there's a way!!!!! I do find it aggravating not being paid as stated in their own rules which sets doubts in players minds and the business in general . I so not want to be the cause of this group being classified as Rogue simply because they are late paying. I think that there are far more serious issues that would cause a casino to be discredited such has Rudeness, double billing etc....

As far as i know they still answer their phones , support still answers our questions and their websites are working as always, so if their intention is to avoid paying they could easily disappear!!
Of course I'm upset for the delay and having to hound them for payment and Yes I'm not a fool knowing that there's a 98% chance i will not get paid !!! The good thing about all this is LESSON LEARNED!!!!

Just a thought!!!

Just my thoughts!!

Not if their intention is to keep on taking deposits.

Virtual group almost always try to avoid paying, but they stick around to keep the deposits flowing in. They also present a cheery but false face to players who are depositing, and only show their true colours when a player makes a substantial withdrawal
 
And the answer is?

So let me ask the Ultimate question to those that have the knowledge about all the issues of online casinos specifically withdrawal problems:

WHAT IS THE LAST RESORT A PLAYER HAS TO FORCE THEM TO PAY?
 
So let me ask the Ultimate question to those that have the knowledge about all the issues of online casinos specifically withdrawal problems:

WHAT IS THE LAST RESORT A PLAYER HAS TO FORCE THEM TO PAY?

You can't FORCE them to do anything they don't want to do. They can simply shut the doors, turn off the phones, close down live chat, and be done with it all. IF there is a cashflow problem, they need players to deposit and lose. And if word is spreading around the various forums that they aren't paying, they are losing depositing customers every day. No one wants to have to wait weeks for their money, especially non-US players.

Non-US players have tons of places to choose from, why are they picking places like this to play at??? I'd be playing at NetEnt casinos, MG casinos, playtech casinos. Seriously, why play at some RTG casino that is targetted for US players?

I sincerely hope everyone gets paid in the end, it doesn't look good. I see this group fading into the background in 2012, leaving a bad comparision to Virtual in its wake.
 
Thank you!!

Your answer is what i thought, nothing players can do except maybe even if they close down isn't it a fact they conducted business and defrauded people? don't they hold business licenses? Aren't there actual people that own this sites? I personally would be very worried if had such a business and intentionally did so. Fraud is fraud.

I'm quite sure that most casinos whether land casinos or online casinos try til the very last possible solution to make it right by the clients that patronized them , not doing that would certainly open many doors for much bigger headaches.

Money is in fact the root of all evil........
 
Please update when you get paid.......

I have no doubt that players will eventually be paid, but the question is how long it will take.

Everyone needs to post when they receive their payment and include how long it took to receive. That is good information for all.
 
I have no doubt that players will eventually be paid, but the question is how long it will take.

Everyone needs to post when they receive their payment and include how long it took to receive. That is good information for all.

I respectfully disagree. It is obvious the 'processor problems' are false and they are having cashflow problems. This could lead to them being unable to sustain operation and in the end some players wont get paid at all. While I believe they will continue to make ends meet there is no certainty that each and every player will ultimately be paid. Players are not finally being paid due to a resolved issue but rather because they are either awaiting fresh deposits or new injection of funds the latter of which is non-existent otherwise they could easily have cleared the 'backlog' in one go. In this instance, when a player gets paid , another will have his payment delayed so when one posts about receiving payment from this group the info is not really useful imo.
 
I respectfully disagree. It is obvious the 'processor problems' are false and they are having cashflow problems. This could lead to them being unable to sustain operation and in the end some players wont get paid at all. While I believe they will continue to make ends meet there is no certainty that each and every player will ultimately be paid. Players are not finally being paid due to a resolved issue but rather because they are either awaiting fresh deposits or new injection of funds the latter of which is non-existent otherwise they could easily have cleared the 'backlog' in one go. In this instance, when a player gets paid , another will have his payment delayed so when one posts about receiving payment from this group the info is not really useful imo.

I base my statements on past payment problems. Based on past performance over the past several years or from time when they were rouged they have had payment issues but I have always been paid and believe others have also. So I don't know why the current problems would be any different. But I understand what you are saying. I have continued to be a player and VIP at Rushmore for past 5 years.

I also think those of us with pending payments would appreciate knowing when a player is paid and how long it took, if just for peace of mind that people are getting payment.
 
Your answer is what i thought, nothing players can do except maybe even if they close down isn't it a fact they conducted business and defrauded people? don't they hold business licenses? Aren't there actual people that own this sites? I personally would be very worried if had such a business and intentionally did so. Fraud is fraud.

I'm quite sure that most casinos whether land casinos or online casinos try til the very last possible solution to make it right by the clients that patronized them , not doing that would certainly open many doors for much bigger headaches.

Money is in fact the root of all evil........

Online casinos have vanished with players' money before, and in most cases no-one has been held personally accountable. It is a company that folds, and when it does, it folds as a "limited" entity, which means that once the company is in liquidation, players, employees, suppliers, etc all become "creditors", and the assets are sold and divided between them as so many cents in the dollar of debt owed.

There have been some notable failures of companies based in respectable jurisdictions, yet players have ended up losing thousands with no means of redress.

All players can do is hassle them repeatedly for payment to ensure it is not they who end up unpaid when the worst happens, and once paid, stay well away.

Rushmore have lived a charmed life in that they have managed to pay in the end, and then announce "issue resolved, business as usual", only to encounter the same "issue" a month later.

When they had a rep here, she more or less burned herself out trying to keep us happy, and in the end she left Rushmore and was not replaced. Management seemed to view her as an irritant.

In the past, their excuses were at least credible, as it was US players suffering the problems, and players outside the US were mostly getting paid fast. This changed recently, and now ALL players suffer "processor delays". This is the point at which the excuses began to unravel. The EU did NOT pass UIGEA, so there should be no problem getting a decent processor to do what is LEGAL in most of the EU, and at standard cost to the casino. Despite this, they seem to use the SAME dodgy US facing processor that will break the law and hide the nature of the payments so that US banks think it's payment for things like "consultancy work", or a refund from a certain bike shop in the middle east, a service for which the processor charges high fees, and with the risk to the casino that if the feds start sniffing around too closely, the processor will run with the money and hide, leaving players and casino out of pocket.


Lock casino made the same mistake. A EU player was owed a considerable sum, and upon investigation the casino admitted that "his money" had been on US soil, and had been seized by the DoJ. There was no reason for "his money" to be anywhere near the US, and should therefore never have been at risk of a DoJ seizure. This was after UIGEA, when operators knew that every cent on US soil was at risk, and that payments to non-US players should NOT be mingled with payments to US players.

It seems Rushmore repeat this mistake over and over again, and have EVERYTHING going through the US.

What they should have done is to open Euro denominated skins of their casinos, and served non-US players with these, perhaps with a flagship UK Pound casino for the Brits. Euros don't go near the US, not even briefly in transit, which is a problem with the US dollar. Club World had a UK pound and Euro version of it's flagship casino, and even though they still serve the US, their problems are nowhere near as severe as those suffered by Rushmore.

Rushmore may well have started doing this, but seem to have left it too late. Along with US players, they are in denial that this time the US government have effectively won the war, and all that is left are pockets of resistance that are being put down one by one.
 
I base my statements on past payment problems. Based on past performance over the past several years or from time when they were rouged they have had payment issues but I have always been paid and believe others have also. So I don't know why the current problems would be any different. But I understand what you are saying. I have continued to be a player and VIP at Rushmore for past 5 years.

I also think those of us with pending payments would appreciate knowing when a player is paid and how long it took, if just for peace of mind that people are getting payment.

I think 32Red is rouged too..... :D

Seriously though, I don't think it matters if players post about getting paid. I doesn't hurt anyone, and it is just for information purposes. I don't believe anyone posting that information is saying "Hey go play there they're great!".

Personally, if thats how Rushmore treats their VIPs, then god help the plebs.

I'm surprised after five years, with the constant payment delays, that you haven't gone to some other operator who will undoubtedly treat you far better.
 
.... In the warning Maxd tells that some players get paid and OTHERS DON'T.

Actually, what I said was:
... We've taken on a few Rushmore complaints over the past months and they've all been the same story. In some cases players eventually get paid, in some cases they don't ....

So the "some do/some don't" stuff refers to the PABs we've seen regarding the Rushmore group over the last year or so and what happened while I was handling those issues. The stalling of payments was pretty consistent with all the PAB issues but players that had their docs, etc in order did seem to get paid, eventually. As I recall others got tied up in the docs verification phase and things dragged on forever ... and "forever" is longer than I have to spend on those issues so I moved on to other things.

Basically what I was trying to say was that whether the PABs involved questionable circumstances or not the delays were pretty much standard operating procedure, AFAICT. From my POV that amount of stalling is getting damn close to not paying because nothing seems to happen unless someone keeps kicking them to deal with it. In other words if you stop them they'll presumably not pay, or pay at some undefined point in the future of their choosing and convenience. If I were caught in those circumstances I'd be pretty pissed-off. :axeman:

I hope that clarifies the situation.
 
Actually, what I said was:


So the "some do/some don't" stuff refers to the PABs we've seen regarding the Rushmore group over the last year or so and what happened while I was handling those issues. The stalling of payments was pretty consistent with all the PAB issues but players that had their docs, etc in order did seem to get paid, eventually. As I recall others got tied up in the docs verification phase and things dragged on forever ... and "forever" is longer than I have to spend on those issues so I moved on to other things.

Basically what I was trying to say was that whether the PABs involved questionable circumstances or not the delays were pretty much standard operating procedure, AFAICT. From my POV that amount of stalling is getting damn close to not paying because nothing seems to happen unless someone keeps kicking them to deal with it. In other words if you stop them they'll presumably not pay, or pay at some undefined point in the future of their choosing and convenience. If I were caught in those circumstances I'd be pretty pissed-off. :axeman:

I hope that clarifies the situation.

Couldn't this simply be another means of stalling, deliberately stringing out verification rather than proceeding as quickly as possible to the stage where they can pay, or state categorically that they won't due to fraud.
 
Here is my final message to Rushmore/Slots Oasis

FWIW -

Diane
_______________________________________________________________________________

To: vipclub <[email protected]>
Sent: Wed, Dec 21, 2011 6:56 pm
Subject: Re: Upgrade To Slots Oasis Presidential Status


All,

This has not gotten any better. And you have not heeded my advice about having a presence on CM. I am frankly disappointed that you have not pro-actively taken steps to repair the damage created.

Your continued silence AND the information given me from Thomas about the "if I win today, that it will reasonably taking 5-6 weeks to get paid" is unacceptable. Regardless of the free chips and great promotional bonuses, I cannot play until your problems have been resolved. I feel badly saying this, since Slots Oasis was my very first casino experience a few years ago and I have enjoyed playing there. I appreciate your giving me Presidential Status, but with all the other issues, it still isn't enough to get me to return. You need to solve the problems.

I could just "go away" and not have said anything, but I have wanted to see you get back on track. But you are not doing anything visible to the player base to make us feel that way.

I know US players are a challenge. But I can get paid right now within a week from all these other sites:

Club World Group
Diamond VIP
3Dice
Slotocash
Liberty Slots
Treasure Mile/Lucky Creek - Genesys Group
Jackpot Capital
iNetbet

One of these even sends me CASH in the mail because they were having difficulty getting money to me via wire.

If these specific competitors can figure out a way to get players paid week in and week out ----- I just don't understand why YOUR group can't. They have found alternative processors, they can courier checks, they can do wires and ACH to credit unions without needing a SWIFT number. They send CASH. All have found creative ways to get us paid in reasonable time limits.

Why can't your group? Obviously you don't owe me any money-- but my disappointment and your track record has now put me in a place that I cannot find any reason to redeposit again and resume play at Slots Oasis.

As soon as you can pro-actively get something done to ensure timely payments, I plan to return. But something dramatic has to happen and you have to make it "right" with a lot of people.

My unsolicited advice...............FWIW, do with it what you will.

Diane
 
Couldn't this simply be another means of stalling ...

Yes, of course it could. And given how long and how liberally the "processor problems" excuse gets used one has to seriously wonder if the people doing the documents verification aren't waiting for their paychecks too ... "processor problems" perhaps.
 
IMHO, having an active rep here now won't change anything. It's too late. There are too many players who are angry and frustrated (US AND Non-US) and it would be sending the rep directly into an ambush.

There isn't anything they can say that hasn't already been said by CSR. If mediation by Max isn't working what makes you think a rep will be any different? Rushmore group knows they're in financial straits, did it occur to anyone... Louise stopped being active here after their last financial "crisis". When they got straightened around she posted a few times and then disappeared again, not to be heard from since. Coincidence?

Players aren't being paid for months at a time, but the casinos are still sending out bonuses to attract players to play. If word is spreading amongst the forums of cashflow problems paying players, players are going to find different casinos to deposit at. No deposits=no money coming in=no money to pay out to players.

Once the money is gone, the casino closes up shop, liquidates what assets they can to pay who they can, players being last. At this point in time, I don't think it really matters if you have "presidential" VIP status or if you are just a regular joe looking for a little fun...If you win you're gonna wait, and wait, and wait. And pray that you get your winnings.

Don't get me wrong, I think Louise did a marvelous job when she was here. She went well out of her way to accommodate the players with any and all problems presented to her. Too bad there aren't more reps like her! I just feel that at this point in time, having a rep for this group is pointless. Unless you enjoy lynchings, because that's IMO, what would happen if Rushmore group assigned a rep to the forum now...
 
IMHO, having an active rep here now won't change anything. It's too late. There are too many players who are angry and frustrated (US AND Non-US) and it would be sending the rep directly into an ambush.

There isn't anything they can say that hasn't already been said by CSR. If mediation by Max isn't working what makes you think a rep will be any different? Rushmore group knows they're in financial straits, did it occur to anyone... Louise stopped being active here after their last financial "crisis". When they got straightened around she posted a few times and then disappeared again, not to be heard from since. Coincidence?

Players aren't being paid for months at a time, but the casinos are still sending out bonuses to attract players to play. If word is spreading amongst the forums of cashflow problems paying players, players are going to find different casinos to deposit at. No deposits=no money coming in=no money to pay out to players.

Once the money is gone, the casino closes up shop, liquidates what assets they can to pay who they can, players being last. At this point in time, I don't think it really matters if you have "presidential" VIP status or if you are just a regular joe looking for a little fun...If you win you're gonna wait, and wait, and wait. And pray that you get your winnings.

Don't get me wrong, I think Louise did a marvelous job when she was here. She went well out of her way to accommodate the players with any and all problems presented to her. Too bad there aren't more reps like her! I just feel that at this point in time, having a rep for this group is pointless. Unless you enjoy lynchings, because that's IMO, what would happen if Rushmore group assigned a rep to the forum now...

I have to disagree. Having a rep here could not HURT them any more than they are already damaged. I have had to go to customers hat in hand during my career and ask for a second chance to prove I deserved their business. It is not unfixable --- but they are in a deep hole.

What do they have to lose by slowly trying to respond to all who are waiting for answers? They need to come inhere with thick skin and take the drubbing they deserve. But if its only empty promises, then I agree, don't bother us.

Diane
 
In the earlier days and Louise was the rep here she had some control over payment and miscellaneous issues and she outshone many other reps by being able to speed up things. It seems the group itself is mired in financial difficulties so promises, if any, will not come to fruition. In this instance, having a rep here is not worth it and credibility is likely to be 0. Nearly every player will be concerned about the slow payments and it would be tough on the rep to blatantly lie on the forum stating 'processor problems' Spare a thought for the poor rep whose hands are tied by the group's inability to pay.
 
I have to disagree. Having a rep here could not HURT them any more than they are already damaged. I have had to go to customers hat in hand during my career and ask for a second chance to prove I deserved their business. It is not unfixable --- but they are in a deep hole.

What do they have to lose by slowly trying to respond to all who are waiting for answers? They need to come inhere with thick skin and take the drubbing they deserve. But if its only empty promises, then I agree, don't bother us.

Diane

That's part of the problem, this HAS already happened before. Their little financial "famine" didn't last quite this long and they were able to salvage themselves. I don't see that happening this time. Especially now, with no active rep for the group.

Maybe I'm the only one who remembers the last episode this group had of financial woes and how quickly the rep disappeared from the forum. And once the "crisis" was over how she returned for a short period of time. Then "poof" the troubles started again and she's disappeared again and hasn't been heard from since.

Whether it was her choice to stop posting or the groups choice to pull her, who knows...
 
I wish CM, Bryan, could pull some strings to contact them and get the "real" lowdown on what is going on. Whether it is truly processor issues or cashflow problems.

bummer
 
That's part of the problem, this HAS already happened before. Their little financial "famine" didn't last quite this long and they were able to salvage themselves. I don't see that happening this time. Especially now, with no active rep for the group.

Maybe I'm the only one who remembers the last episode this group had of financial woes and how quickly the rep disappeared from the forum. And once the "crisis" was over how she returned for a short period of time. Then "poof" the troubles started again and she's disappeared again and hasn't been heard from since.

Whether it was her choice to stop posting or the groups choice to pull her, who knows...

Spot on ksech...and more than once over the years. Even back when they were still accredited, they always suffered from these "processor" issues. Once okay, twice maybe....but more than that? Didn't buy it then, and I don't buy it now.

I find it amazing that casino like Inetbet and 3Dice NEVER suffer processor problems. I've never seen one complaint about players, US or otherwise, waiting weeks on a payment. They make their payments like clockwork. Obviously, they have the best processors in the business (and pay for it I'm sure), or they are smart and have contingency plans in place for any scenario. It's called good business management, which is something that Rushmore is obviously lacking, and always has IMO. If not for Louise's presence here in the past, I suspect there would have been alot more issues with this group.
 
Spot on ksech...and more than once over the years. Even back when they were still accredited, they always suffered from these "processor" issues. Once okay, twice maybe....but more than that? Didn't buy it then, and I don't buy it now.

I find it amazing that casino like Inetbet and 3Dice NEVER suffer processor problems. I've never seen one complaint about players, US or otherwise, waiting weeks on a payment. They make their payments like clockwork. Obviously, they have the best processors in the business (and pay for it I'm sure), or they are smart and have contingency plans in place for any scenario. It's called good business management, which is something that Rushmore is obviously lacking, and always has IMO. If not for Louise's presence here in the past, I suspect there would have been alot more issues with this group.

You make a very valid point Pina - Club world also has these issues from time to time, I never really thought about the fact that I have not seen a similar issue at Inetbet...

Nate
 
I'm curious if anyone who has deposited by web wallet recently has had problems withdrawing?

I'm still waiting on withdrawals from October where the deposit orginated from CC but I was paid out to MB in the normal timeframe for a November MB deposit.

I have requested they pay my October deposits to MB if they truly are having processing issues, but they are refusing quoting their T&C's that they can only process withdrawals to web wallets if that was the deposit method.

At some point they have to look at long term damage and pay by any means neccesary.
 
Chat with Support moments ago....

Was informed they are running 3 weeks behind their "normal" withdrawal time on wires of 10-15 days. (it was never 10-15 days before this touble began).

So that means they are taking approx. 5-6 weeks supposedly.

Couldn't even tell me if they had started sending wires from December withdrawals. That is a management problem. There is no reason for management not to be kept informed of the date of withdrawals that are being wired to their players.

Last time I ever deposit one penny at this group and suspect most other players won't deposit again. So they are down the tubes if they don't make this right and fast.
 
I played the free tournament ... no deposit. I won $ 45.


After that I continued to play and win. 2 days ago I have made a Withdrawal of $ 800.


Since I've been paid nothing, I can wait no problem. But am curious if I get the money and when ...

In the live chat yesterday, I was told it may take 1-2 weeks to Skrill .. ???????????????


But well I'm waiting .............. will report here when something happens
 
I'm curious if anyone who has deposited by web wallet recently has had problems withdrawing?

I'm still waiting on withdrawals from October where the deposit orginated from CC but I was paid out to MB in the normal timeframe for a November MB deposit.

I have requested they pay my October deposits to MB if they truly are having processing issues, but they are refusing quoting their T&C's that they can only process withdrawals to web wallets if that was the deposit method.

At some point they have to look at long term damage and pay by any means neccesary.

The casino is waiting for fresh funds to be deposited by other players into each ewallet before they pay the players already waiting.

It means the casino is either under-funded, very badly managed, in serious trouble, or all three.

Anyone depositing now is doing it with their eyes wide open. Don't say you were not warned.
 
I played the free tournament ... no deposit. I won $ 45.


After that I continued to play and win. 2 days ago I have made a Withdrawal of $ 800.


Since I've been paid nothing, I can wait no problem. But am curious if I get the money and when ...

In the live chat yesterday, I was told it may take 1-2 weeks to Skrill .. ???????????????


But well I'm waiting .............. will report here when something happens




I am surprised as I have just seen this ..



I asked for my Withdrawal in live chat which i have made for 3 Days at Rushmore.


She says she asked the Finance Department and write me a Mail. Ok a hour later i have no Mail from Rushmore, but i have get my Money into my Skrill Account !! The full Amount of $800

I've already been waiting weeks for a payment by bank transfer ..
as a rouge casino, I can not see it. The simple but probably have problems with the wire transfer.




Here Screenshots from this Action...



1. From the Cashier you can see i have Won on the Free $10k Tournament $45 and with this i played Slots and Videopoker and won the $800


You do not have permission to view link Log in or register now.







2. Today the Mail from Skrill



You do not have permission to view link Log in or register now.







They do pay, even though there are some problems there.

It shows that they already want but maybe can not even ..
 
Timeframe

Well that's certainly interesting that they were able to pay very quickly directly via Moneybookers. Its too bad U.S. Players don't have a nice easy option like that.

Anyways, I still have a few withdrawals approved that may eventually get to me via Wire Transfer. Just wanted to update the timeframe as it stands right now:

Withdrawal approved on 11/24/11 and still has not reached my bank as of 12/29/11. So I'm into the 5th week right now.

I will update if I hear or see anything on the positive. :)
 
Great!!! So why don't they pay me to my MB?

Funny....i have offered to deposit with my MB account so that they could pay me to my MB but instead they refuse and i'm waiting nearly 2 months for my first withdrawal. After that i have another 19 to be sent so i don't understand why Rushmore wouldn't want to go MB. There has to be a real problem!!!!

I have not played there and have made it clear to them that i will not deposit until they pay me, and players should be aware!!!!
 
Funny....i have offered to deposit with my MB account so that they could pay me to my MB but instead they refuse and i'm waiting nearly 2 months for my first withdrawal. After that i have another 19 to be sent so i don't understand why Rushmore wouldn't want to go MB. There has to be a real problem!!!!

I have not played there and have made it clear to them that i will not deposit until they pay me, and players should be aware!!!!


It could be the amount they would have to pay you via MB. Having conceded the point, they could no longer use their current excuse. Payment of your first couple of withdrawals followed by a stall will be the "smoking gun" evidence of a cashflow problem they don't want to have to admit, else they would have to claim a sudden "technical issue" with making payment via MB, which would be easy to disprove by asking Moneybookers.


I know what is REALLY going on when casinos can't pay via ewallet due to a complaint I once brought to eCogra regarding the persistent "denied" I kept getting reflected on my Neteller statement when an accredited casino tried paying my withdrawals. Over 9 months the casino would admit nothing, and Neteller refused to comment other than to state "we never deny such a transaction, it's the merchant". I didn't believe either, since it would mean that the casino paid me, then immediately blocked the transaction (or even reversed it). eCogra finally revealed to me what was REALLY going on. It turned out BOTH parties were lying. The transaction failed simply because the casino's merchant account was underfunded at the time the transaction was posted, so it was shown as "denied" by Neteller. Neteller HAD denied the transaction because they do not offer credit to merchants. The casino lied because they said there was no problem their end, and it had to be Neteller.

What I believe happens now is that when operators know their merchant accounts are underfunded, and they can't fund them, they simply stall with BS excuses in order to buy time. There are two ways to fund a merchant account. One (the cheapest) is to simply wait until new deposits via the same method build up enough to cover the queued withdrawals. The other is to transfer money from their company bank account to the merchant account in shortfall. This costs them in fees, and is not instant (takes a couple of days). It can also lead to another payment method becoming short of funds, requiring a further juggling of funds and further fees.
This approach assumes they have some spare money unallocated to player withdrawals through specific methods, if not, they are simply moving the problem around.


Neteller and Moneybookers will not tell a player whether this is a case when a payment fails to arrive, citing "data protection" as a reason they cannot say whether the merchant account can cover the withdrawal.

At the time, eCogra asked Neteller to contact me and explain their side, but Neteller refused eCogra's request, and I was never contacted, so I only have the story from eCogra. The casino did at least admit this was a true representation of what had been happening for 9 months, and in doing so implied they had never really "investigated" a damn thing, but had simply tried to fix each occurrance as I complained about it. They also had to admit that no-one was tasked with verifying that withdrawals had been paid to players successfully, as the failure/success codes HAD been sent back to them by Neteller, but nobody had ever looked at them assuming that once requested, payments were always successful.

With this in mind, it is likely that smaller withdrawals will be paid ahead of larger ones, and that more flexibilty will be used to clear them out of the queue to minimise the number of players reporting delays.

Glumbi had only $800, and this was a small enough amount that it could be paid quickly, and possibly jump the queue over yours.

For a couple of years Rushmore have resorted to this juggling and stalling tactic, and trotting out the worn excuse of "processor problems" even when the US market is not involved. It may work with US players who accept that it is tricky paying them, but it just doesn't wash when it comes to paying a non-US player through an eWallet. If the money is there in the merchant account, and the eWallet is up and running, transfer is instant once the request is received from the merchant's side.

Although they have juggled for a couple of years, they may one day drop all the balls, and leave some players unpaid.
 
I do agree , but i do not consider 940 dollars that much bigger than 800, do you? Sure 2000 per week is much harder to pay but i see that if a casino is planning on closing it's doors why let people win such large amounts? surely they can opt not to offer RJ.s , tourneys etc., offer bonuses, you name it. I'm also sure that over the years this group has earned millions so whatever their reasons for not paying on time , poor management is certainly obvious and i'm sure that the road they are on will for certain lead to their failure . I'm not under the illusion that i will get paid , hope i'm proven wrong!!!
 
Withdrawals/Rushmore

Had a great conversation with a Vip manager from Rushmore and they are aware of players being upset over the waiting period of payments but he did assure me that everyone will be paid!!!!!

Better late than never , and maybe if we work with them instead of against them we will all get paid!!! I' m too sick to get stressed over a few weeks!!!!!

Happy New Year ALL!!!!
 
Had a great conversation with a Vip manager from Rushmore and they are aware of players being upset over the waiting period of payments but he did assure me that everyone will be paid!!!!!

Better late than never , and maybe if we work with them instead of against them we will all get paid!!! I' m too sick to get stressed over a few weeks!!!!!

Happy New Year ALL!!!!

Are you serious?

We should all work "with them" instead of "against them"???? Oh pahleez.

I'm not sure what this rep told you, but you might want to check for dampness in your pocket as I think he may have p*ssed in them.

We've heard all this crap before about "everyone will be paid" and the only reason they say it is to keep players such as yourself from contacting them for a while. If they really wanted to pay you, they would have done so months ago.

What scares me even more is that you actually sound like you think we're all being harsh on them. You might think waiting months is fine, but you're in a very small minority.

The "better late than never" attitude you have is the exact reason why casinos like this delay in the first place.....because they know you'll be so happy when the cash arrives you'll rush back to play there again.

IMO its time for Rushmore group to be rogued. Even worse is that some players are being paid in front of others. Disgraceful.
 
I thought Rushmore group was one of the biggest out there and had deep pockets. The reason I closed my accounts were because it just felt like after I won there, for a pretty good sum, the switch got thrown. I deposited good amounts in 3 of their casinos and every time it felt like the take down mode was in effect, no bonus rounds, just straight spinning of many, many blanks. I emailed them and asked them to close all my accounts, which they did.

I figured I'd just give them a good long break, then eventually, reopen the accounts. As a VIP I would get 200% deposit bonuses on weekends, which was the best thing out there for me at the time. The rollover was only 20x, which made it pretty competitive for me. What really got me, probably the straw that broke the camel's back, was a certain VIP Manager named Michael Baxter.

I had no idea until recently that this place had been down rated to rogue or near rogue status. Glad I got the hell out of there when I did.
 
Had a great conversation with a Vip manager from Rushmore and they are aware of players being upset over the waiting period of payments but he did assure me that everyone will be paid!!!!!

Better late than never , and maybe if we work with them instead of against them we will all get paid!!! I' m too sick to get stressed over a few weeks!!!!!

Happy New Year ALL!!!!

Their conversations and emails are GREAT. Sound very sincere, but its all talk and no action. Very upsetting and disappointing for me.

They don't owe me any money, but its a huge fall from grace. I don't know what they can do NOW, if anything to recover.

Don't be smoothed over by some talker, stay on top of it regularly until you hopefully get your money. I believe the old adage about the squeaky wheel is very true with Rushmore right now.

Diane
 
Had a great conversation with a Vip manager from Rushmore and they are aware of players being upset over the waiting period of payments but he did assure me that everyone will be paid!!!!!

Better late than never , and maybe if we work with them instead of against them we will all get paid!!! I' m too sick to get stressed over a few weeks!!!!!

Happy New Year ALL!!!!

"Don't believe everything your told or hear or something" a wise man once said.

The V.I.P manager is paid to tell you this hog wash and it seems to be working on you. You're not the 1st person to be told this and you wont be the last.

Rushmore is having some serious issues lately and it really is sad how they have gone from being one of the top groups to play at, to almost another Virtual group.. in fact at this rate you would be paid faster at Virtual (DO NOT PLAY THERE)

I have to also agree with the sediments above about players jumping the cue for cash outs. This has to be showing a lack of funds from Rushmore who are only selecting the players with the smaller cash outs they can cover at the time.
 
Louise is still linked as the Casino Rep for the Rushmore casinos on the RTG list, that should probably be changed...?

Unfortunately it's not that simple. Last I heard Louise's responsibilities had been passed to someone else within the organization and they were using Louise's account, among other reasons since it was the known point of contact. The fact that they seem to be unavailable a lot of the time is another issue.
 
WARNED!!!!

OK!!! OK!!!! I think i phrased all that wrong!! I meant to say i finally spoke to a VIP manager but i never said i believed what was said. Surely i'm not that stupid , it's clear they are having BIG issues . The only option a player has is to bitch and bitch which eventually gets OLD and since we can't physically walk into their offices and demand payment ,what exactly is there that we can do? Any bright ideas? Communication , correct?

This whole winning experience has completely turned me off any online gaming, being at Rushmore or any other casino, thus since i have not and will not spend 1 dollar!!!!!!
 
OK!!! OK!!!! I think i phrased all that wrong!! I meant to say i finally spoke to a VIP manager but i never said i believed what was said. Surely i'm not that stupid , it's clear they are having BIG issues . The only option a player has is to bitch and bitch which eventually gets OLD and since we can't physically walk into their offices and demand payment ,what exactly is there that we can do? Any bright ideas? Communication , correct?

This whole winning experience has completely turned me off any online gaming, being at Rushmore or any other casino, thus since i have not and will not spend 1 dollar!!!!!!

In regards to your comment about being done with online gaming............don't totally turn it off unless you no longer enjoy it. There are still plenty of places to play where you can get paid in a timely manner, but it is an every changing landscape. You just need to be wary, cautious and alert about monitoring warnings and experiences of other CM members.

If you still like online casinos, don't let Rushmore bad experience totally color your thoughts about it in general. You have other safer options on the Accredited List here.

Diane
 
WELL....

Thank you for your comment Diane!! But it is very hard to believe anything after this experience. I obviously found Rushmore thru some link on some site, God only knows which 1 and you would think that casinos accepting money would at least have some sort of WATCHDOG or some set of regulations they must abide BY, otherwise we could all open online fraudulent places and make a living out of it. Surely there's plenty of crap out there but in the middle of what i have seen so far IT"S A BIG BUSINESS for everyone attached to online gaming. I got the impression that from my previous comment that people must think i'm some stupid player or naive but let me assure you i'm not either.Of course i want my winnings NOW , of course i;m pissed off!!!!!

In my Ownership of thoroughbred racehorses i'm fully aware how GAMBLING works. I have earned most of my money Owning them and betting them !!! Racing opens your eyes very wide........

So, Yeah , Rushmore has turned me off because it would be far more decent of them to admit they have a cash problem and are unable to PAY ( on time?) !! but also by admitting that ,they are defrauding players , and that assumption opens doors to a different set of issues.True they may be lying to me but I chose to communicate with them until i see fit , and I'm very grateful to this site for it has been a great eye-opener!!!!
 
Thank you for your comment Diane!! But it is very hard to believe anything after this experience. I obviously found Rushmore thru some link on some site, God only knows which 1 and you would think that casinos accepting money would at least have some sort of WATCHDOG or some set of regulations they must abide BY, otherwise we could all open online fraudulent places and make a living out of it. Surely there's plenty of crap out there but in the middle of what i have seen so far IT"S A BIG BUSINESS for everyone attached to online gaming. I got the impression that from my previous comment that people must think i'm some stupid player or naive but let me assure you i'm not either.Of course i want my winnings NOW , of course i;m pissed off!!!!!

In my Ownership of thoroughbred racehorses i'm fully aware how GAMBLING works. I have earned most of my money Owning them and betting them !!! Racing opens your eyes very wide........

So, Yeah , Rushmore has turned me off because it would be far more decent of them to admit they have a cash problem and are unable to PAY ( on time?) !! but also by admitting that ,they are defrauding players , and that assumption opens doors to a different set of issues.True they may be lying to me but I chose to communicate with them until i see fit , and I'm very grateful to this site for it has been a great eye-opener!!!!

You are welcome. There is a ton of very useful information here at CM.

FWIW, as a sampling here are some sites I play at each week (so it's current data) that have demonstrated a professional approach to paying players. Obviously "your mileage" may vary -but I don't worry about getting paid from any of these. Does it take longer than it used to? Of course, but it is not a worry about getting funds in a reasonable timeframe.

Also keep an eye on member posts here on a regular basis -- even the BEST casinos can go bad in a hurry. But our members do a great job of pro-actively warning their online friends of problems as do Bryan/Max/Simmo.


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Diane
 
Can someone let others know that RUSHMORE has paid me my first withdrawal!!
:)

Congratulations! However, other players should note that one swallow does not a summer make. There is no guarantee whatsoever that other players will be paid in the same manner so players are advised to exercise caution when deciding on whether to deposit. They have been doing this umpteen times ie paying a small portion of players, these players post of themselves being paid and seemingly everything is rosy on the financial front and then wham, persistent delays using the 'processor' excuse. Dont fall for it mates.
 
What I ment

Congratulations! However, other players should note that one swallow does not a summer make. There is no guarantee whatsoever that other players will be paid in the same manner so players are advised to exercise caution when deciding on whether to deposit. They have been doing this umpteen times ie paying a small portion of players, these players post of themselves being paid and seemingly everything is rosy on the financial front and then wham, persistent delays using the 'processor' excuse. Dont fall for it mates.

Chuchu59.

Just a to clarify. Why I post this is just that there is hope to get paid. I have another withdrawal 3 times as much than
the one I have got, so the danger is not over yet, and I will not deposit at Rushmore until they pay in a timely manner,
and I do not encourage anyone to do so either.

L'arsenne
 
Chuchu59.

Just a to clarify. Why I post this is just that there is hope to get paid. I have another withdrawal 3 times as much than
the one I have got, so the danger is not over yet, and I will not deposit at Rushmore until they pay in a timely manner,
and I do not encourage anyone to do so either.

L'arsenne

I understand. However I dont want this group to take advantage of players' goodwill (in posting they got paid) and thus induce others to deposit. This has occurred too many times for comfort.
 

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