Casino Reps who wont respond

[jetset]

I think we need to remember that as regulars here, many visiting every day, we may have a different perspective to that of the average casino rep, who may appreciate the value of interaction, but has a host of other duties (and maybe other websites) that need to be monitored and cultivated.

I would imagine that CM is probably in the top 5 of any sites a rep needs to check regularly, especially in view of the fact that Bryan has made interaction both easy and practical for the reps, and the moderators are fair and reasonable.

I therefore find it strange when reps do not engage with players here on issues troubling them as individuals or as a group...that sort of interaction makes the solution of problems much easier at an early stage, serving the interests of both parties, after all. And being present and communicative gives both the rep and his casino a more human face and helps keep contentious topics in perspective, giving balance to discussions.

There is also the important question of professionalism; it is both amateurish and discourteous to disregard business communications, and that's something that many online organisations and individuals apparently have yet to learn.

[Nate]

There is nothing like a casino rep that wont respond. It sucks when you spend a bunch of money and a rep is way to lazy and wont make the attempt to respond. Its happened to me on numerous occasions with a few reps in particular. You may ask, why do you think they are being too lazy? Well when I see the rep having recent activity, and you get the read receipt back,you know you are being ignored. Its sometimes mind boggling that these reps, who are also , managers, owners , officers have the audacity to think they do not need to do their job on a daily basis. I lose tons of respect for the casino when it happens. When I talk about this I am not talking about it happening once or twice. I am talking about reps that have a pattern of doing this on a consistent basis.

Agreed, I have had similar issues in the past. The rep reads the PM and I send another one after 3 days asking for a response and I eventually need to contact Live Support to tell them Answer my friggin PM...

Anyways ... I would be interested to know who these reps are in your experience.

Nate

[jod5413]

I agree a hundred percent, Jetset!