
Originally Posted by
shumantic
I would heavily recommend against playing this casino. I signed up for them from here but they are very shady in my opinion.
I had played the signup bonus and lost. I then deposited again and had a great win. When I try to cashout I first have to send in fax form and documents. I do this way back on 18 sept. They write back next day and thank me for docs but tell me I need to update my fax form to include moneybooker details and also show proof of how I funded my moneybooker account. This was very odd request and very unprivate. I did it though and sent them back in on same day of 19 sept. The next day they say that my email is too large and that this time they cannot open it. So I sent 4 separate emails so each one would be small. I did this on 20 Sept.
They never responded again even though I had asked them to.
Finally on 2 oct. I email back again asking why they have not responded. On Oct 3 they say they did not get any of those emails. So I send again same day, again seperate emails for each attachement. Again, I get no response at all.
On 9 Oct I email AGAIN asking why it is taking so long. They totally do not respond again. So I contact rep here and send ANOTHER email on 11 Oct asking why they are ignoring me. They say again that they don't get any emails even though they responded to me on a few of them. No rep ever contacted me back. They are ignoring my documents even though they received them the first time. Now they asked me to jump through extra unneeded hoops and when I do they just ignore me more.
They only respond sometimes and it has to be email.
That is what they did and they did what they wanted. They waited me out and I got frustrated and I can't play anywhere anyways because all of my funds were in inetbet. So I did the stupid thing and played again out of boredom and of course I lost it all. I know that part is my fault but it is so frustrating knowing that if they just did thier job my cashout would have been done and I wouldnt have been so tempted. I will never play there again and I would never recommend them to a friend.
I am not asking for sympathy to my stupid decision. I am just warning others out there that this casino is not one of the nice casinos and are not to be trusted.
Obviously there's a disarray with their doc. approval methods if in fact this took place. Honestly I have no reason to doubt you at this venture.
What's lamentable is that during the process you gave in and lost your winnings. That's kind of like going to a land based casino, win some cash and ready to leave. When arriving at the cashier window they advise, sorry, we can't cash you out for three hours due to xxx reason. 
What's going to happen? Correct, I'm going to go back on the floor and gamble for three hours until the cage opens again, probably lose. 
Nifty may in fact be correct that it's an issue with your doc's but you should have been advised in a timely manner if this was the case. JMO.
Last edited by P.V.; 13th October 2011 at 08:59 AM.
Reason: edit
“The safe way to double your money is to fold it over once and put it in your pocket.”
Bookmarks